Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Carolina
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good and very good looking piece my daughter has for college and helping her good.
I would recommend this to a friendBrand response from SonyListens
Posted .That's fantastic to hear, MartaG!
We are so glad the WH-1000XM4 headphones are working out so well for your daughter in college.
You picked a top-tier pair of headphones that are perfect for a demanding college environment. The XM4's combination of industry-leading noise cancellation and exceptional sound quality means she can block out noisy dorms and libraries to focus on studying, and then fully enjoy music or movies when it's time to relax.
And yes, they are a very good-looking piece of tech!
Thank you for choosing Sony to help your daughter succeed!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphone No noise from outside You can use use other purpose as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PoritoshM, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the incredible sound quality and excellent noise cancellation of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son he totally loves them. He always wears them to the gym here at home everywhere. Most definitely recommend it to everyone.!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesusV, That's great! We are happy that you son loves his new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Great Quality Headphones but...
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked these at first, but they did not compare to another brand I purchased. I did not like having to use an app to have the control settings. The other brand I purchased is able to work seamlessly without the app. They are great-quality headphones but did not like the user interface.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Techie2o11, Thank you for choosing Sony. While we are glad to hear that you are happy with your new WH-1000XM4 headphones, we are sorry to hear that it did not meet all of your expectations. You can use the headphones even without the application installed on your Bluetooth device. The Sony Headphones connect app will allow you to change the settings of the WH-1000XM4 and these settings will remain even if the headphones disconnects or pairs to another device. The settings will only revert back to default when the headphones are initialized back to factory default. I hope this helps and thank you so much for your feedback.
Regards,
Carl
- Pros mentioned:Sound quality
Does a decent job cancelling noise
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this a couple of years ago to help deal with apartment noise while working from home. The noise cancelling does not provide absolute quiet but reduced the noise enough I could concentrate much better. It's music playing quality is decent.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful! We're glad that you are impressed with the noise cancelling feature of the Sony WH1000XM4 Wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Not exactly sliced bread...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor connectivity issues (even after firmware updates) and ridiculously useless "touch controls" made these without much merit in my eyes and ears. They could not hold a connection while my older Sony MDR XB950N1s worked as always, i.e., flawlessly. This was also evident in my test of the Sennheiser PXC 550iis and their Momentum 3 ANC headphones. I was not willing to keep hoping these would work. Their noise cancelling was not up to the XB950s abilities either. I may have gotten a bad seed but I was not willing to keep returning and trying another pair, so...Back they went. Others have a different experience. This is mine. Not theirs. ;-) No recommended by me at this moment in time. I settled on the Bose QC45s as the keepers of my recent ANC headphone comparison and alternate between those and my excellent Sony XB950s! The Bose are better than the XM4s but so too are my Sony XB950s. Trust me. I know what I'm doin' when I'm reviewin'.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SSSS,
Thank you for choosing and purchasing our Sony WH-1000XM4 headphones. We are sorry to hear you are having a connectivity issue with your WH-1000XM4. Allow us to help and turn this into a pleasant experience. If the Bluetooth connection with headphones suddenly disconnects, it may be worth checking though the troubleshooting steps from the links below to isolate the issue.
When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.
If the touch sensor control panel does not respond correctly, please refer to the guidelines from this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Resetting and initializing the headset may also help resolve the issue. For instructions on how to reset the WH-1000XM4 headphones, refer to the link below.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
We want to make sure you’re taken care of. If you are still having the same issue and you still have the uni, you can email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
- Pros mentioned:Sound quality
Value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best use for gym and in office. Noise cancellation was good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpiesJ, thanks for taking the time to share your experience with the Sony - WH1000XM4. This pair of headphones blend our advanced noise canceling with, exceptional sound quality and a range of smart features for an unrivaled listening experience wherever you go. We hope you continue enjoying the product, thanks for choosing Sony. Regards, - Dominick
- Pros mentioned:Sound quality
Best in price range
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones with well rounded features. Best value for money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, JoAb! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Amazing Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are made with excellent quality! I love how you have a variety of options to adjust the sound. An added bonus is the sturdy zipper case that guarantees protection for your headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi butterbean, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Right Hinge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are AMAZING when it comes to audio and noice canceling..but my issue lies with the physical. I have bought a pair of xm4’s before and in fact this is a replacement for those but my first pairs I had dropped and the right hinge swivel had broke and the right cup was just dangling, that was my fault that it broke, but this time I was just taking the headphones off and they broke, in the same way as my last ones..so I probably won’t ever be buying Sony’s again, they cost way too much to break so easily.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AhlayahC, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the amazing sound quality and top-notch noise canceling, we regret to hear about the broken hinge. We take the quality of our products seriously and are sorry to hear about your issue.
For further assistance with your concern, We encourage you to reach out to our Sony customer support team, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Hope this helps. -Sam
- Pros mentioned:Sound quality
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have decent quality but can be kinda glitchy at times. The noise cancellation feature is amazing though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JesusP, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! We would like to know more about the issues that you are having with your headphones and possibly resolve the issue.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Weight
All around great for this price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for more than a year. Very durable, smooth, light. Cant go wrong with this compared to 2023 headphones, still competes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AvazjonA,
Nice! Worth every penny, right? Thank you for sharing your experience with our Sony WH1000XM4. We are pleased to hear that you enjoyed the durability, smooth, lightweight design of your XM4. Thank you for your purchase and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Chose over Bose.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are genuinely remarkable headphones. Great sound and noise cancellation. I’m not particularly tech savvy, but the tutorials are quite useful in learning how to use these headphones. Worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrowingOld,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Help guides and manuals are also available on our support website:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buy. Sleek, and high tech. Sony has put in a lot of work to create these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KcJ1,
Thanks for the nice review! We're glad that you appreciate the design and quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Almost too good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Battery Life!! I use these a t the gym and each workout is about 1 and a half hoarse long. Its been about a week and a half and i have yet to charger these. Outstanding ANC too!! The set up process is a pain. Only complaint really.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JD2011, Thank you for the 5-star rating! We're thrilled to hear you're enjoying the long-lasting battery life and industry-leading noise cancelation of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for traveling and gaming! Sound is crisp and mutes all noise around you for a full experience! Love the color, design and quality of sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MAKT,
Awesome! We're glad you are enjoying your new WH1000XM5 headphones while travelling and using it for gaming. Nice to know you like the crisp sound, design, and noise canceling features of the unit. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great for music and below average for calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for noice cancellation. Good music quality. But below average on call quality. Even a 10$ off brand Bluetooth headset performs bette on calls. Switching between mobile and pc is hit or miss. Pc holds the Bluetooth connection for ever so only option is to disable Bluetooth in pc to proceed. Still a 4 star because it’s worth it for the noice cancellation and music quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Venkat,
We're glad that you like the music quality and noise canceling function of the headphones. Your feedback about the call quality and multipoint function is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.
Follow these steps to hear sound from the second device:
1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
2. Stop playback on the first connected device.
3. Close the audio (music) application on the first connected device.
Hope this helps. Thanks for sharing your review and for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones!!! sound is great and the EQ is great to personalize to your liking. Noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tendo,
That's perfect! Hearing this wonderful review makes us happy as well. We're glad that you are pleased with the sound quality and noise canceling capability of our WH1000XM4. It's nice to hear that you were able to personalize the sound setting like the EQ to your preference. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
My husbands kind off Sony headphones are the best.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great bought for husband but find myself stealing them. Love the great sound and the fact that you cant hear anything. I have the Studio beats my granddaughter's bought me, these are so much better, way better in fact.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Actsholy, thank you for the awesome feedback! We're very happy to hear you're enjoying the great sound quality and exceptional noise cancelation of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Studying
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, I use it for music and for studying because my family is loud and noisy, this helped me focus on my work. It’s great, do not regret getting.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, YayM! We're glad that you are impressed with the noise cancelling feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig