Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase the headphones as a Christmas present for my daughter. She loves them. They last about 30 hours between change.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MDLC,
You made the right choice! We're glad that your daughter is enjoying the battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
BEST CANS EVER MADE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands-down the best headphones money can buy. Nothing I’ve ever used can come close to these cans! The sale price made these an even better deal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Degar,
Great! We're thrilled that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thsi was such a great buy especially when its on sale. The best sounding headphones i have ever tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acac,
That's awesome! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
I only Buy Sony for sound, televisions, and gamin.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another great Sony Purchase. Just like my Sony soundbar on my Sony Bravia. Amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mickey,
That's nice to hear! Thank you for purchasing our Sony WH1000XM4 and for trusting Sony! We're glad that you're pleased with our XM4 and with our other products. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They work well, feel comfortable even after wearing them a whole day while wearing glasses. Only thing would be the bluetooth interference on the handsfree setting (specific to PC meetings). Once I figured out the correct setting on my PC, I am very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laura, We are so happy to hear that you are satisfied with the comfort your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
A little disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're okay. For the amount of money I paid for these headphones, the sound quality is basic and not all that great. Sounds mostly muffled even if you customize the sound. When I'm active, it loses connection often. And i also hate that I can't charge and use them at the same time. But I will say they are quite comfortable to wear. Nice design. And the blue is nice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AliciaA,
Thank you for sharing your feedback. While we're glad that you appreciate the design and comfortability of our XM4, we're sorry to hear that you are not pleased with the audio quality and having some disconnection issues. Please allow us to help and turn this to a better experience. Sound quality may sometimes depend on the audio source.
For optimum performance of your XM4, please make sure to install the latest software version via Sony Headphone Connect app.
Here are some helpful links that can fix the issues.
Low sound quality
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
About the sound quality mode
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
I hope this helps and if you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Regards,
Marco
- Pros mentioned:Sound quality
simply the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.honestly, these are simply the best headphones available on the market. they sound great. work great. and deliver on everything you'd expect for headphones at this price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi johncfechter, we're glad you love the sound quality of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
quality sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quality sound, and nice packaging. The wifi control was awesome too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello abc123,
Thay's nice! We're happy to hear that you like the sound quality and carrying case of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my son! He doesn’t put these things down. Enjoys listening to his music and stated these are the best headphones ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nina,
That's awesome! We're glad he enjoys the sound quality of the headphones. We are so glad to hear that you are enjoying your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
Ear phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second one. Both are excellent. I have very BAD hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rivka,
It’s rewarding to hear that the Sony WH-1000XM4 headphones have been so excellent for you that you purchased a second pair! We appreciate your loyalty and are especially delighted that our sound technology performs so well for you, even with your hearing challenges. Thank you for the strong 5-star review and for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great headphone and noise blocker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone and noise blocker. The sound quality is great and would recommend it to anybody.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stocktonian,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you're enjoying the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling works well. Easily syncs to 2 devices like my iPhone and iPad simultaneously. All while having excellent audio. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkC,
We appreciate the positive feedback and we're glad you like the noise canceling and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the recommendation and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great overall specially when on sale! better than the more expensive model
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoS, This is great! We're also thrilled to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
silverness
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, Sweat will slowly damage ear puffs. Battery not to lasting. Connecting is a struggle at moments. Other than a few electronically flaws great comfortless.
I would recommend this to a friend - Pros mentioned:Sound quality
This technology continues to improve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently flew on a flight with a crying baby? These headphones did the trick and i slept for 2 hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DoctorK, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound but do not fit smaller heads
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for gym headphones to drown out the sound around me. The sound quality is amazing with great controls. The reason I am only giving 3 stars is because they fit too loose for me with no way to adjust them. If I move too fast they just slide right off my head. It gets worse with sweat. If you have a smaller head size I wouldn’t recommend. I wear a size 7 fitted hat for reference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyE, Thank you for your honest review. While we are glad to hear that you are enjoying the sound quality of your new headphones, we are sorry to hear that you are experiencing difficulties with the headphones.
For this, please try adjusting the slider to adjust the headphones to your liking and to get the perfect comfort for you.
Should you need assistance with your Sony product, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Comfort
Super nice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice and comfortable headphones!! It's also compact and good for traveling or anywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShanT,
That's great! We're happy to hear that you like the comfortable and compact design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Good sound when listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hope, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Cool!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than my Beats! They are an excellent quality! In addition, they are so cool! All my friends are jealous!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OkilaE, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
spin instructor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my headphones! will recommend to others for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ConnieV,
Thank you for choosing Sony!
We're elated to hear that you love your WH1000XM4 headphones! Your recommendation means a lot to us, and we’re delighted that they’re making a positive impact on your listening experience. Thank you for sharing your enthusiasm!
Best regards,
-Fred