Customer Ratings & Reviews

Hi SolomonM, We are so glad to hear that you are happy with your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Also, simple workout routines like a walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.

Thank you for choosing Sony! -Carl

Hi ADreview,

Good to know that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

~Ralph

Hi Cantgowrong, Awesome! We're glad to hear that you found the right headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Craig

Hi AnhtD,

Thanks for sharing your review and experience with the WH1000XM4. We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Your feedback about its comfort is greatly appreciated.

For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find these links helpful:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Phillip, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi Gabi,

Thanks for sharing your review and experience with the WH1000XM4. Your feedback about its fit is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort.

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hello Ryan,

Thank you for choosing Sony!

We're excited to hear that your WH1000XM4 headphones have been serving you well and that you’re enjoying their performance in your daily use. Your straightforward feedback is appreciated, and it’s great to know the headphones are a good match for your preferences. Thank you for sharing your experience with us.

Best regards,
-Fred

Hello MiguelP,

Thank you for your kind review of the WH-1000XM4 headphones! We understand how important it is to find moments of rest, especially when dealing with different schedules at home. We're glad to hear that our WH-1000XM4 headphones are making a positive difference for you.

One of the notable features of the WH-1000XM4 is its Dual Noise Sensor technology. This feature helps to effectively cancel out the surrounding noise, allowing you to enjoy a peaceful environment even when your partner is working online from home. This way, you can relax and rest without any interruptions.

Thank you for choosing Sony.
Best regards,
-Fred

Hi Adel70, Thank you so much for such a awesome review, and we are so pleased to hear your daughter likes the superb audio and excellent noise cancellation of her WH-1000XM4 headphones! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Jess

Hi Luigu408,

We're glad that you like the sound quality, build quality, and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience with some of its features. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!

-Ralph

Hi ctina,
Thank you for an amazing review! This is definitely a great choice for a gift idea. Nice to know you are enjoying the fantastic sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris

Hi ShouldHaveStuckWithBose, thank you for reaching out to us. While we're glad that you like the sound quality, we regret that you're having an issue with the microphones. This is definitely not the listening experience we'd like you to have. We'd love to help you troubleshoot your problem and turn you experience around.

Please try the following to help improves call quality.
Check that both the headset and the connected device (i.e., smartphone) are turned on.
Turn up the volume of the connected device and the volume of the headset if they are too low.
Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call.
Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to respond to an incoming call.

You may also try resetting and initializing the headphones if the microphone cuts off the music even when you are not on a call. Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html

Please also ensure your headphones' software is updated. You can check and update the software using the Sony | Headphones Connect app.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:


Sincerely,
Erin

Hi Sherry,
Thank you for sharing your experience with us. While we are glad you like the great sound and noise canceling features of the headphones, we're sorry to hear the discomforts you are having while wearing the unit. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We greatly appreciate your feedback and thank you for choosing Sony! - Kris

Hi 1111,

Good to know that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

~Ralph

Hi abinjohn, Excellent! We're glad that you like the sound and noise cancelation. he WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi VincentV,

Thank you for your review! We're so glad to hear that you love your WH-1000XM4 headphones and would recommend them. Your positive feedback is greatly appreciated!

Thanks for choosing Sony.

Best regards,
Eliab

Hi WinChe, we're glad you like the sound quality and noise canceling feature of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi youthpastor, You've made an excellent choice! We're very happy to hear you're having an awesome listening experience with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam

Hi Chris,

We're glad that you're enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

~Ralph

Hi Texas97,

Great! We're glad that you like the battery life and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-Ralph