Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony-WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!! Excellent noise cancelling headphone so can't complain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Waffle,
Amazing! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Loved it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great- blocked out all of the outside noise- quality of sound was freat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Troll, We're glad that you are happy with the sound quality of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony. Jay
- Pros mentioned:Sound quality
4Real
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes listening to my tv, music etc more enjoyable. Especially since I don’t hear background noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 4Real,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
No Noise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these Headphones. Just putting them on you can tell they do an excellent job canceling out noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBFAN,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Good noise cancelling worth every penny easy to pair easy to use app case easy to store away
I would recommend this to a friend - Pros mentioned:Sound quality
Great gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bough these headphones for my son as a Xmas gift!!! He LOVES THEM!!!! The sound quality is great!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dppoole,
Great! We're glad that your son is enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. For the price i got i cant complain! Great sound great nc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GTran,
Perfect! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony head-hones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product great sound looks and performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephP, Awesome! Good to know you appreciate the great sound, looks, and overall performance of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony! -Sam
- Pros mentioned:Bass
I recommend these headphones over my apples and my
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the low end punch and the app which allows for equalization adjustments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazz, we're glad you love our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Headphone beast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphone. Better than Bose and Beats both in terms of sound quality and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gram79,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Good enough
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good enough, Good enough, Good enough, Good enough,Good enough,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IrvingP,
That's a very concise review, and we're happy to take "Good enough" five times as a strong endorsement! We're thrilled the WH-1000XM4 headphones are meeting your needs, whether you're enjoying the industry-leading noise canceling, the excellent sound quality, or the comfortable fit for all-day listening.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and quality. Just what I expect and was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ayala, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
These headphones won't disappoint
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, noise canceling works great. My wife thoroughly enjoys them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pablok,
Awesome! We're glad that your wife is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Rattle when in motion.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I listened to the headphones in the store and they sounded great. Really liked the touch features and sound quality. Got home and wore them while mowing the lawn. I couldn't believe that the I was getting a rattling sound as I walked. Its as though something inside the headphone was rattling with every step. The long and short.of it is that they are decent as long as you're motionless, i.e. computer, movie, travel etc, but they are not made to be worn while moving or walking and certainly not while running.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HifiAudioSystems,
We're glad that you like the touch function and sound quality of the headphones. It's unfortunate that you are hearing a rattling sound when using these headphones. If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Ok but not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was decent but are th ey worth 381$? No. I got almost as good sound from my AirPods Pro for almost half the price. I was also disappointed in the noise cancelling/transparency mode. The noise cancelling was great but the transparency mode was terrible, staticky, and sounded like a recording not actual live talk/noise. I am going with the Apple AirPods max instead and I think that they will have the upper hand on all these features. Also the app used for this was confusing and the free offer for streaming services wouldn’t work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tristan,
We regret to hear that you are not having the best experience with the headphones. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app's equalizer function to tailor-fit the sound quality to your needs.
Depending on the ambient condition and the type/volume of audio playback, the ambient sound may not be heard even when using the Ambient Sound Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic. You can change the settings of the Ambient Sound Mode by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via Bluetooth connection. Voice focus: Unwanted noise will be suppressed while announcements or people’s voices are picked up, allowing you to hear them as you listen to music.
Your feedback about the ambient sound and Sony app is greatly appreciated. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Just get them
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but worth the money if you have it. Sound quality for music, calls, etc. are astounding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OldboyBebop,
You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
King of noise cancelling headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! Noise cancellation was just as I expected, even better than Bose 700. Worth every penny.
I would recommend this to a friend - Pros mentioned:Sound quality
Best Headphone !!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have ever used period the sound quality and the noise cancellation are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi geekyavi95, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
I can hear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sounds and no sounds outside the headphone what wait they are noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Makesomenoise,
Great! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Lived up-to the hype. Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cancel errthing. All day. All-night. Sound great. All day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DayDay,
Perfect! We're glad that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph