Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best Noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality, got it at a great price and love the noise cancelling on these sony headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anbuhunter, thank you so much for the 5-stars review! We are really thrilled to hear you are happy and satisfied with the outstanding sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Nice Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice upgrade from the MX1. Call quality is good. Sounds great. Effective noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonC,
Great! We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Perfiect gift for a college student
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit and excellent sound right out of the box. Exceptional noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Headphones,
We appreciate the 5-star rating and we are glad you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Definitely one of the best!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have some of the best sound out there and definitely all the features you might want.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great and provide good noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nolan, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good pair of headphones Great noise cancellation and good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Fantastic! We are so happy that you are satisfied with the amazing noise canceling feature and exceptional quality of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound. No issues with skipping, disconnecting, etc. Sound canceling works very well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dominic,
Awesome! We're glad that you're having a great time using the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Noise cancelling is better than its competitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this replacing Bose NC-700. This is better when it comes in noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raymond, We're glad to hear that you chose WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is awesome! The features are extremely convenient. Best over the headphones I've ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gift, awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Love love love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these wireless noise cancelling headphones! Great for flights and blocking out the sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatTV,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Best headphones ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design! Best headphones ever. Everyone should own them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxwell, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Money well spent. Best headphones I’ve owned. Will buy Sony again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonySatisfied,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great bluetooth heaphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best thing about these headphones is the ability to be connected to two devices at once. This means that there's no need to reconnect the audio based on which device you are listening to. It is able to auto-connect depending on which device has audio playing. Downsides: ears are sweaty after long-termed use. Noise cancellation is not complete noise cancellation, some noises still come through.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User,
We're glad that you like the multipoint function of the headphones. Your feedback about the comfort and noise canceling function is greatly appreciated. For optimum fit and comfort, make sure to adjust the headband of the headphones.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. I use it all of the time on plane rides.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tealsteak, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
ANC is a great feature.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. ANC cannot be matched. A bit pricey for a revamped headphone but should last a while. App is fairly easy to use but the buttons could use more functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello jvas1791, We are thrilled to know that you like the sound quality of your Sony wireless headphones. We value your input and appreciate your feedback. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for choosing Sony! -Vincent
- Pros mentioned:Battery life
Recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Good power management, a full day of conference calls on one charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricman466, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great Headphones & Great Deal with Foldable Design
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and they maintain the foldable design, unlike the newer models
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your great review, DGid!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It's rewarding to know that you find them to be a fantastic product and that you appreciate the foldable design for easy portability.
We understand that feature is incredibly important to many of our users, and we're glad the XM4 continues to meet your needs perfectly!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monkeyman, Thanks for your feedback. We are glad that you like the quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Best Ever!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC headphones! Very happy with purchase. Used for plane ride worked great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zander,
Awesome! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Gift for my son. He loves them. Looking to get a pair of my own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MD2020,
You made the right choice! We're glad that your son loves the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph