Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Best noise-canceling ever!! Strongly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyJ, We are glad that you are enjoying your the noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with noise cancelling. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
Thank you for the 5-star rating and we're glad you like the industry-leading noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice quality very well built and amazing quality .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smart, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Second pair
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, i ran the last pair into the ground because i used them all day everyday for the last couple years. Had to get another, opted for the xm4 again instead of of the xm5 for the folding. I don’t regret that decision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gregphomet,
Wow! Thank you for your second purchase. We are pleased to hear your satisfaction with our WH1000XM4 that made you purchase again after your first pair. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 iwas looking for some great all around headphones sound and quality did not disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Russ383, You've made an excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phomenal sound and well made. Almost complete noise cancelation. Dont wear while driving!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghostguard, Great! We are glad that you are enjoying the sound quality and noise canceling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good product with improved noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very good and I like it a lot, The noise canceling is even better than XM3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jerrythemighty,
We're glad that upgrading to these headphones was worth it. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very very good, love it so much. Very very comfortable, better than bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dianna,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very nice handphone. Good quality sound and good noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Perfect! We really love to hear you like the impressive noise cancelling feature and sound quality of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, perfect for working from home. Love the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VSDO95,
Thank you for the 5-star rating and we are glad you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Cons mentioned:Volume
Good stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only wish is for them to be a little louder. This is my third set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayRay8,
We are happy that you like the overall features of your Sony WH-1000XM4 headphones. Sorry to hear about the low volume level. You can adjust the volume of the headset and the connected device according to your preference. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio. Make sure to update the firmware of the headphones by performing a software update (via Sony Headphones Connect app). WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices.
In the future you need information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphone great quality in terms of sound I would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar0211,
Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
My Headset had a Dud Battery, Had to Return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation definitely some of the best. I ended up returning as the battery could not hold a charge. Would recommend buying if you can get a good deal, like in the $150-200 price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaM,
Thank you so much for sharing your review. We’re really glad to hear you enjoyed the noise cancellation on the WH1000XM4 and we appreciate your kind words.
At the same time, we’re sorry to hear about the battery issue that made you return the headphones. Your feedback helps us get better and we hope you’ll consider Sony again in the future.
We appreciate you giving Sony a chance with this product.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear sound. Easy to use. The app allows for EQ adjustments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Probuds, We are so glad to hear that you are happy with the sound quality and ease of use of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these because they were on sale. I love them I think the color is so cute and they were so easy to connect. The case is also perfect for when i take them on the go
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaG, we're glad you love our product! Thanks for choosing Sony! ~Earl
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Didn't end up with the silver ones, but they are great!
I would recommend this to a friend- Pros mentioned:Sound quality
Very good sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really liking it it’s one of the best best headphones I ever own . Really loving it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Parasja,
Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is great on these headphones. Noise-cancelling works wonders. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gforce, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
This headphone is spectacular!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The previous model was good in so many ways, Sony listened and delivered on many shortcomings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vern,
Great! We're glad that you like all the improvements we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Maria
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the quality, the sound is excellent , definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph