Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, has some many choices to customize the equalizer and how you want to fit the audio for your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenC,
Good to know that you're enjoying the amazing features of the headphones like the equalizer function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
A+
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my little brother who is very particular. He is very impressed and has said no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BDIDDY, You chose the best for him. We are glad he is very impressed with his new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! -Vincent
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m love again because this Sony is the best I try for now I very recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madrid, Thank you for the amazing review! We're glad you love your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Battery Charging Problems
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a known issue: https://www.reddit.com/r/SonyHeadphones/comments/sp6wex/wh1000xm4_battery_showing_10_no_matter_what/ Working with Sony support now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KeithJClark,
Thank you for taking the time to share your experience with the WH-1000XM4 headphones. We sincerely apologize for the inconvenience you've encountered with the battery issue.
We appreciate your patience as you work with our support team to resolve this matter.
Thank you for being a valued member of the Sony family.
Best regards,
Stephanie
Best headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone on the market for its value amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks Juan for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Craig
The best headphones ever!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have ever purchased. You can’t go wrong with these at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oledlover, we're glad you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy the headphones worth the buy has good features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Fantastic headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones now with multiple devices connected at the same time worth the price definitely recommend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome,
Awesome! Good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Awesome features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Working great, has great features. Great for working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minnie, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Kevin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shuts out background noise nicely. Convenient size for me. Thought it would have better sound for this price range but I'm satisfied with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Kevin,
Thank you for the feedback. We recommend downloading the Sony headphone connect app to maximize the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Noise canceling great - MICROPHONE is garbage.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling worked GREAT!!! One of the best for that. Now the bad news - The microphone performed like garbage. Garbled, static, and often times cut out audio - even when using USB 5.0 on a computer, on my cell phone, or on my laptop. The microphone was the same garbage in Zoom, Skype, or facebook --- also just recording audio using the sound recorder on the phone. I went with Bose 700s - Noise canceling great but the microphone worked flawlessly on that pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with the microphone function. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Beats Bose noise canceling function
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones from Sony. Beats the Bose in functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus, we're glad you are enjoying our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very much like the Sony Headset. Wish I had gotten them years ago. I currently find myself making several flights related to business. And when I use them on the flight. I am able to get into my own quite place while on the flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenB,
You made the right choice with the Sony WH1000XM4! We're thrilled that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Cons mentioned:Volume
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony 1000 headphones air easily, but the volume control takes some practice, and the volume maxes out a bit lower than expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1MovieFan,
Thanks for sharing your review and experience with the WH1000XM4. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
For volume issues, turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. You can also use the equalizer function of Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for mobile gaming and entertainment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ROJI0V,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them!! They were on sale and couldn’t resist, I’d buy it again! Don’t miss out if it goes on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kishrico, we're glad you love our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing!! I thought it was a good value and I love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quadzilla,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good sound bad mic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but poor microphone for calls. If you're going to use these for office work I got a lot of complaints compared to Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Drexel,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of call quality. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Hope this improves your experience. If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Well worth the money!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great!! They have become part of my daily routine. Always by my side!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. To use very. Useful. Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryG, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl