Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these headphones. Would definitely recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, we're glad you like the our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Blown away…
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At this price point, best in it’s business by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're happy that you are satisfied with your new Sony headphones, EnzoS. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Craig
Great buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Works as it is advertised. Love them on the airplane or out walking my dog.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and my wife looked them she uses them for the gym do she can get in the mode
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scho,
Awesome! We're glad that these headphones are perfect for your wife's lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good purchase and nice price for this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MBP217, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Actually hate these headhones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these earphones. If I wasn’t 16 days outside of my return window they would be going back. They randomly switch between sound types even with downloading the app and setting it through there. They do hold a charge for many hours, but the ambient, noise cancel feature switching is annoying, and there are “buttons” on the side of the right earphone that if you accidentally hit one it makes a change as well. Super bummed - should have stuck with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TrishB,
Thank you for the review and we're sorry to hear what happened with your headphones. Update the software of your headphones via Sony Sound Connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
If the issue is unresolved, even after software update. Factory reset the headphones and try again. Here's the link on how to.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the great deal and these are the second pair of head phones i have purchased from Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Qqerty,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product and can be recommended to friends and family.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Labedi, We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Amazing headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first headphones ever and thank god i made this choice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donk, You've made an excellent choice! Thank you for purchasing your first Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. You won't be disappointed! Enjoy! -Sam
Amazing sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones! Connects easily and the accompanying app is helpful and feature-rich.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Great! We're glad that you like the dedicated app (Sony Headphones Connect app) and user-friendly connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome product.!!!!!!!!!!!!!!!¡!°!¡!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanD, Great! You definitely made the right choice. We're delighted to hear that you are enjoying the excellent audio quality and you appreciate the overall features of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Mlk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it little bit expensive but it works with no problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbdirahmanhM, You've made an excellent choice! We've very happy to hear you're enjoying your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony! -Sam
Head phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having a problem with the blue tooth and my IPad . It won’t sink !!! Any advise?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Qwertuuio, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue connecting the headphones with your iPad. The WH1000XM4 requires the A2DP Bluetooth profile for Bluetooth audio playback. You need to check the specifications of your iPad if it also supports the said profile. You can check this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html?search=not%20pairing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Great stagg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product this best buy has good staff knowledgable and very helpfull
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenB, Great! We're glad that you like the WH1000XM4 and service received from the store. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Her Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is exactly the gift that my wife wanted. The ear pads on her old headphones were worn, The sound and noise canceling are unbelievably better. The price was very competitive. The M4 actually sounded better than the M5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldB, That's great! We're very happy to hear you like the excellent sound quality and noise cancelling feature of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Can’t go wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works— I fly a lot , no more annoying noises or discomfort from the in the ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy, That's awesome! We're glad you're enjoying the industry-leading noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
really comfy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really nice for traveling. only downside is that it starts to hurt when wearing with glasses for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi colin, we're glad you like the comfort of our product. We're sorry to hear that you have an issue with your SONY unit. Please check this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Wonderful gift
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchase this as a gift and the recipient loves.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyBaker, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get em even though they are not the lastest they are still good!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nerd71,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Crazy good app and sound. Do it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones for wfh. Ability to connect to two devices is brilliant. USB c is a must
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Curby, We are glad you like the sound quality and the app of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent