Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Sonny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two thumb Up! I’m to happy to buying this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelinnaL,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good noise cancelation headphone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelation headphone. Sound quality is not as good as high quality open back headphone. Good upgrade from WH-1000XM2 model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samh,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with the sound quality. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also use the app's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Excellent quality sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just awesome. Bought these based on the recommendation of a family member. Worked exactly as promised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justhavinfun,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Good earphones with one problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them, great sound and comfort. the only issue is with charging. Sometimes the earphones will not charge without being reset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodstuff! Awesome! We glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, I dont really have nothing to ask for, maybe just a better interface to use all the perks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarS, Thank you for giving the product a perfect rating! We appreciate your feedback about the user-interface when using the companion app. We take into consideration all feedback to improve the performance and quality of our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Always works and mever have any problems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the fact that there are multiple styles of listening
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CDS49, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones, my husband loves them. He uses them on his walks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary, Fantastic! We're very happy to know that your husband loves his new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
My headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re good headphones, but not as good as bows. They don’t have that punch.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AssadS,
Thank you for your honest feedback on the Sony - WH1000XM4. We're glad to hear you're enjoying them, though we understand your point about the sound profile compared to other brands. The WH-1000XM4 is tuned to deliver a balanced sound with customizable options through the Sony Headphones Connect App, where you can adjust the Equalizer to add more punch or tailor de audio to your preference.
If you'd like, you can contact our customer support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They'll be happy to walk you through the settings to help you get closer to the sound you're looking for. Your input is valuable, and we'll make sure it's shared with our team.
Thank you for considering Sony products!
Regards,
Dominick
- Pros mentioned:Bass, Sound quality
Emit a High Pitched Squeaking After a Year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke slightly after a year. Now emit a high pitched squeaking noise. My older Bose QC35 that I bought in 2017 are still working... might have just been bad luck but I doubt I'll ever try another pair. I did enjoy them before they quit working and the hand gestures on the side as well as the bass made it stand out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kenn, While we are glad to hear that you are happy with the sound quality and features of your WH-1000XM4, we are sorry to hear that you are experiencing issues with a high pitched squeaking sound coming from the headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, updating the software of the WH-1000XM4 will help improve the overall performance of the headphones (Version 2.5.0) which you can download and update using the Sony Headphones Connect app.
Also, please try resetting and initializing the headphones.
Please check these links to reset and initialize the headphones.
To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had many headphones and ear buds but this tops all of them. Sound clarity is terrific
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sparky,
Awesome! We are so glad to hear that you are enjoying your WH-1000XM4.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Research first...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Choose another. Will not maintain connection with my desktop computer. When connected, sound is excellent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Robin,
Thank you for choosing Sony.
We sincerely apologize for any inconvenience you may be experiencing with the WH100XM4 while using it with your desktop computer. We recommend reaching out to Sony Support for assistance with your device. Our team is ready to offer comprehensive guidance to help you resolve your issue promptly. Please keep in mind that this unit is backed by a one-year warranty. To facilitate a smoother process, we kindly ask that you have your product details and purchase information on hand when you contact support.
For more information, please visit our support team page: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for your understanding!
Best regards,
-Fred
head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality of these headphones. Great for work and traveling
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Julie, We are glad that you love the quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Perfect gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nice cheaper option of headphones for the holidays!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samuel, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Really great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones for the price, especially if you can find a good deal on it. No complaints!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mighty, We're glad to hear you feel that the WH1000XM$ is worth its price! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset! Love this one, would recommend this for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is worth the investment. Something everyone should look into
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGawesome, Great! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best headphones!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best lurches ever!!!!!! Totally love these headphones love love love!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi loops,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the WH1000XM3 too and like it a lot, this one I can sync with two devices at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi subhash, we're glad that you both like your noise canceling headphones. We also appreciate that you like the multipoint features of your WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony earphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Sony headphones exactly what I was looking for.I love to take walks and they are perfect .
I would recommend this to a friendGreatest headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and balancing. Draws you in and very immersive. Love it. My favorite headphones, by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slimyshoxy,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph