Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Sony
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to order, found at a good price, fast delivery, very happy with this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello docsnowdon, We are glad to hear that you are very happy with your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
pretty solid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are fantastic aside from when they annoyingly switch off the noise cancelling feature by themselves while you're doing something (and it happens like 3 times in a row) <3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zobee, thank you so much for the 4 Star rating. While we are glad you are satisfied with the superb performance of your new XM4, we are sorry you are encountering an issue with the noise canceling function. The Noise Canceling feature of these Bluetooth® headphones is initially set to automatically turn off after five minutes. You can change the Automatic Power Off setting in the Headphones Connect app from 5 minutes to 30 minutes, 1 hour, or 3 hours or, if you want Noise Canceling to stay on all the time, just simply tap Do not turn off. Also, the automatic power-off feature has only one setting, power-off after 15min of not wearing.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
Regards,
Romeo
Sony Social Support
Birthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a birthday gift for my son and he loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shannon,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
THE headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality product! Nothing to not be happy about! Highly recommend!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boris, Great choice! Thank you for your recommendation! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Wish I bought these sooner
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones I use them everyday they’re worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shane, You've made an excellent choice! We're glad you're enjoying your new Sony WH-1000XM4 noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would recommend. Great product. Works well with my computer and cell phone for work calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Quiet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't filter 100% sound but what it does give you is some peace from a noisy environment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jcperson84,
We're glad that these headphones work great for your noisy environment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Thanks for sharing your review and for choosing Sony!
-Ralph
Great.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved them! Nice & versatile! And the battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jlagos, Awesome! We're happy to know that you love your new WH1000XM4 headphones. Great you like the noise canceling feature, sound quality, fast charging, and comfortable fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Perfect gift!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Perfect for my granddaughter. She loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iphone,
Awesome! We're glad that you found the perfect headphones for your granddaughter. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up is a little involved. Went to you tube and followed the instructions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
We appreciate your review and experience with the WH1000XM4. Help guides and manuals are available on our support website. Please refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals
We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Nice sound poor battery
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and nice clean sound. Battery life isn’t nearly as good as advertised or it would be 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JB75, We are so glad to hear that you are happy with your new WH-1000XM4. For the battery life, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
Also, please check the battery life of the headphones on different modes on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html?search=battery
I hope this helps!
Regards,
Carl
crazy headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a real good pair of headphones. better than many others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fernandom,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
BestBuy Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best Sony headphone I've ever had. Will definitely recommend it to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We're glad that you are happy with your purchased! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
This is definitely worth the purchase for sure. G
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely worth the purchase for sure. Get it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clark,
That's awesome to hear! We're glad you like your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were great headphone but the one problem I had was the left earbud would not play any sound
I would recommend this to a friendEverything's good, but the noise-canceling.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones very much a good self quality, good bass, etc. But I had to return them because the noise-cancelin was too strong for me giveing me a headache, even on the lowest setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amari,
While we're glad that you like most of the features, we’re sorry to hear that you’re experiencing discomfort and pressure on your head while using our WH-1000XM4 headphones. Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended.
It's important to adjust the slider before wearing the headset, as improper positioning can lead to discomfort and diminish the effectiveness of the noise-canceling feature. Additionally, incorrect placement may interfere with the wearing detection function, potentially causing automatic music playback interruptions or triggering the automatic power-off feature for battery conservation. we hope these tips enhance your experience!
It's also unfortunate that the unit had to be returned. For your reference, you may check the link below.
https://www.sony.com/electronics/support/articles/00282845
Thank you for your understanding, and we hope these tips enhance your experience and you will consider Sony again in a future purchase.
Sincerely,
Jess
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it. Highly recommended to everyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LukaszP,
Amazing! We're thrilled that your daughter is having a great time with these awesome headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Almost perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, lightweight, good fit, adjustable headband. Had to return it. Earcups tens to hold heat. Not hot to touch but feels hot when wearing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tech, While we are glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones, we are sorry to hear that you had issues while wearing them. Please note that the longer you wear headphones, the more your ears may hurt. You may also use the adjustable headband for a more comfort fit.
I hope you consider Sony again in your future purchases!
Regards,
Carl
Good, except defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been waiting for these for months. They are not that different than the XM3s, which is fine because those were still great headphones. Unfortunately, my XM4s were defective out of the box. They had a constant white noise that was distracting when listening to any music that was quiet, and the left ear had static that got worse the longer I used them. I wish I could exchange them for another pair, but my local store is out of them, so I'll have to wait more to try them again. Disappointed in the quality.
No, I would not recommend this to a friendSusan's Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my headphones, best purchase ever Alexa is cool, walking is m0re enjoyable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Susans, That's cool! Choosing these headphones will definitely be worth it! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome feedback and for choosing Sony! -Jess