Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort
Sony WH-1000XM4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best ANC headphones you can get. I use these everyday and charge only twice a week. I commute by train everyday on the NYC subway and it’s very noisy but with these headphones when ANC kicks in it takes all the noise away and I’m in my own little world enjoying my music as I sit for my stop. Extremely comfortable headphones and have worn them for 3 hours straight without any ear pain. Yes if the weather is warm they will head your ears up and cause sweat. Be careful using these outside in the rain. They don’t react well to water. As they should since they are not water proof.... There are firmware updates once in a while and I believe the app may be set by default to grab them automatically if connected to wifi. App is also great just wish they didn’t remove the sound simulator that was in the app for the XM3. I bought the black and midnight blue color for my wife. Honestly they look the same. The midnight blue is very close to black. I should have bought the silver instead. No big deal though. Please be warn that if you have an apple device you will only be able to use AAC codec not LDAC. Also the bass response is clean and can further be adjusted via EQ on App.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life and sound performance. Sensitivity of the the controls is a bit of an issue during use but not enough to change rating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC,
We're truly heartened to learn that you're enjoying your Sony headphones, and thank you so much for the generous 5-star rating! It's wonderful to know the battery life and sound performance have impressed you. We appreciate your honest note about the sensitivity of the controls, and are grateful you've shared your experience as it helps us continue to refine each detail.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
- Pros mentioned:Battery life, ComfortCons mentioned:Touch controls
great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great battery, comfortable, travel case is nice. touch controls kinda wack though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyV, Awesome! We're thrilled to hear you like the carrying case, great battery life, and comfortable fit of your Sony WH1000XM4. We understand your concerns about the touch controls. While many users find the touch controls convenient, we recognize that they may not be ideal for everyone. We are always looking to improve our products and your input is valuable to us. If you have any specific suggestions or need assistance with the touch controls, please feel free to reach out via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones I ever purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are kinda insane. The noise canceling is so amazing you can’t hear a single thing once you have them on. They’re comfortable and light weight. Plus the battery last a very long time. I definitely would give this a 5/5 score.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristinaS, Thank you for the great review! We're glad you like amazing noise cancelling feature, comfortable fit, lightweight design, and excellent battery life of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
If only it could cancel airplane engine noise!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay here is the real deal. It's an excellent set for around the house, making phone calls it's comfortable as can be but when it's tested against the Bose 700 on a real airplane it's not the device you're going to want for air travel! But I actually prefer it around the house because it's so darn comfortable! I walked into return it but I realized I really like it for home phone calls and just walking around the house using it with the phone, tv, computer. Sound quality is excellent I can see why there's so much hype about it. Noise cancellation for walk around the block and to function around the house is perfect! And it's actually really great in traffic. Where it's not great is on an airplane. That's it I'm going to give it five stars with the caveat that noise cancellation on an airplane could be much much better! It's actually superb for phone conversations picks up right away and everyone says it's super clear and the reception is super clear. So, yes, five stars because if you're not flying it's definitely five stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TakeACall, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery life, Comfort
Top Notch ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ANC capability of these headphones. I've had the XM-2s for the last 6 years or so and they were still going strong. The only reason I upgraded was because of the sale and ease of charging (they were my only device that was still on the old USB type). I gifted those to a friend and changed over to these. Battery life is still excellent, comfort can't be beat, and I still can't hear babies crying on an airplane with only needing to turn the volume up to below midpoint. These are my ideal headphones and I will sweat by them over other brands, having tried beats and Bose before and just not being as satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Hinote,
Great! That's a nice upgrade! Thank you for purchasing our WH1000XM4 and for sharing your awesome feedback. We are very happy hearing your satisfaction on the noise canceling capability of our XM4. Also, we're glad that you like the comfortability and long battery life of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for walking/running/just listening to music. They are comfy on the ears as well. The noise cancelling feature is great too! Easy to use. I actually bought these for my boyfriend to use on the plane when he comes to visits me and it works really well for him!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AleyshaR,
Thanks for the 5-stars review! We are glad to hear that you are enjoying your Sony Headphones! We are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
We Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve really enjoyed these so far! I need over-the-ear headphones as my ears get sore when I wear regular headphones for a long period of time, and I had the Studio Beats previously but the noise canceling was kinda subpar. I work in an office setting where the guy next to me is on calls constantly, and I could hear the drone of his voice through the Studio Beats. With these guys, I hear NOTHING and it is phenomenal. The ability to tweak the level of noise that is canceled out is also really cool. Battery life is stellar. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi loulabell,
You made the right choice with the Sony WH1000XM4! We're glad that you like the noise canceling function and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Very worth it.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. The noise-canceling is great, they are comfortable, and hold a charge for quite a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusuP,
Awesome! We're glad to hear that you like the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great headphones for your college student!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these are the best mid range headphones you can buy. They work great in the gym or walking around campus. I have really long and big curly hair in the headphones still sit comfortably over my ears. I do tend to sweat a lot around my temples when I work out, so I make sure to clean them once a week. I can usually go two days without charging them with constant headphone use does noise cancellation works great when I’m not on a silent floor of the library and the ambience is perfect for when I’m in the gym, but someone is asking me a question!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaenaW, fabulous! You've certainly made a great choice! We are truly happy to learn that you're satisfied with the very comfortable fit design, long-lasting battery life, exceptional noise canceling & ambient sound mode function, and superb performance of your WH-1000XM4. Thank you so much for sharing your excellent experience with our product and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Stamp of Approval!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not recommend these headphones enough! They check off everything you will ever need. Great noise cancelling, comfort, CRISP AUDIO QUALITY, build & battery life. I work in the media industry as a video editor and when I'm not using studio headphones these are my go to for everyday usage. Video editor stamp of approval/
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and great sound. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShawnaP,
Thank you for choosing Sony!
We’re excited to hear that the WH-1000XM4 headphones have been easy to set up and provide great sound along with comfort. It’s rewarding to know they offer a seamless and enjoyable listening experience that suits your needs so well.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality sounds amazing for the price I paid for, a lot of personalization to suit your preferences, and it can last a while on even with max volume
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bncs,
We're so glad to hear that your Sony headphones have impressed you with amazing sound quality for the price, customizable features to suit your preferences, and lasting battery even at max volume. Thank you for awarding a fantastic 5-star rating—durability and personalized listening are definitely standout qualities of the WH1000XM4.
Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.
- Pros mentioned:Battery life, Sound quality, Weight
Excellent noise canceling headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best wireless headphone I have ever used. The sound quality is great. Light weight , easy to wear and Battery life is awesome too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Watch, perfect! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality and superb features of your WH-1000XM4. Thank you so much for sharing your excellent experience and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Outstanding Headphones!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried and tested many different Headphone manufacturers from very expensive to average price and these by far exceed all of them in both sound quality and comfort. I purchased this pair as a backup to my initial pair that I purchased years ago.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Vinman,
Thanks for the review and the 5-stars rating! It is amazing to hear how loyal you are to Sony products. We greatly appreciate it! With the amazing sound quality and the modern and comfortable design, this Headphones really are a game changer!
Thanks for choosing Sony, have a nice day! -DiegoV
- Pros mentioned:Battery life, Sound quality
Sony is the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and great noise cancelling. I like its dual connectivity feature as I usually use my laptop and phone concurrently and I had to switch connection between them with my old headphones. I just wish it took a somewhat shorter time to get fully charged. However, the battery life after each charge is pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Behrooz, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
10/10 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. The noise cancelling on these is very effective and blocks out around 90% of surrounding sounds. The soundstage is also very wide and the base is very good. Battery life last for multiple days as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Holden,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WH-1000XM4 headphones! It's fantastic to know that the noise-canceling feature is working effectively for you, providing such a significant reduction in surrounding sounds. We're also delighted that you're appreciating the expansive soundstage and rich bass. Additionally, it's great to know that the battery life has surpassed your expectations for prolonged use.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very comfortable. My only issue is that when you press the power button when the headphones are on it is supposed to tell you how much battery life is left but it always says battery is fully charged even when that is not the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello George, thank you for sharing your thoughts on the exceptional sound quality and comfortable design of the WH1000XM headphones. We apologize for the battery life issue you’re experiencing. To help resolve this, please check the Sony Sound Connect App to see if the remaining battery percentage aligns with the voice guidance you hear when pressing the power button. If there's a discrepancy, we recommend updating your headphones to the latest software version, as well as ensuring you have the most recent version of the app. If the problem persists, please feel free to reach out to us at sociasupport@am.sony.com. When contacting us, kindly include your name, Best Buy username, headphones model number, a description of the issue, and your phone number. Thank you for choosing Sony! Sincerely, -Jenn
- Pros mentioned:Bass, Battery life, Comfort
40mm drivers still here, unlike on the XM5s (30mm)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll keep this simple. Sony shrunk the drivers on the new XM5s to 30mm. These XM4s are 40mm and if you prefer punchier and fuller bass I'd stick to the XM4s. Battery life, comfort and sound are amazing here. I don't see much reason to "upgrade" to the new XM5s? ANC performance is stellar. You can find third party ear cups too. That's a major contributing factor for me when buying premium headphones. If I can easily replace the ear cups. XM5s are not worth the upgrade. These XM4s are still an amazing value, especially when they go on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi roadie, Thank you for the excellent review! We're glad you like punchy and fuller bass, long-lasting battery life, comfortable fit, amazing sound quality, and industry-leading noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OH MY GOD. The music sounds soooo amazing. Listening to Washed Out makes me feel like I'm gravitating lol. These headphones are great. The main reason I bought these headphones is so I can connect to two devices. Connecting to 2 devices are a blessing because I'm on my laptop and phone all day and switching between the two without disconnecting on either is awesome. On my galaxy buds, I don't have to disconnect but I have to click on the Bluetooth on both devices to switch. With these, I don't have to. I'm using the free trial on Tidal and I listened to music with the 360 spatial audio. It sounded ok, but it's not that special to me. I still download my music (not tedious at all lol) so I will continue to use the app my music on and use Tidal until the trial runs out. The Tidal HIFI music doesn't have enough bass for me tbh. The touch controls are great. My only complaint is that I wish they were on both the left and right side. Maybe I just got spoiled with my Galaxy Buds or something, but for now just having touch controls on one side is kinda annoying. Long story short, these headphones are AMAZING and I'm glad I bought these while they were on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maya, Wow! Thank you for this amazing review! We're very pleased to hear you like the sound quality, multipoint feature to switch between your laptop and phone, 360 spatial audio, great touch control function, and overall features of your headphones. We appreciate your feedback about not having the controls on both sides. We take into consideration all feedback to improve the performance and quality of our products.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam