Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re perfect. Sound canceling is awesome and they look so cute too There’s times where I don’t use them and their battery life is still at 100% after days
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizL,
Awesome! Glad to hear you like the noise canceling features, stylish design, and long battery life of your Sony headphones. Your satisfaction means a lot to us. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The sound quality & volume are great. They’re also really comfortable on my head and don’t make my ears hurt. I use them everyday and they don’t have to be charged very often. I’m really glad that I bought these.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Xinyi! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
I'm delighted with these headphones! comfortable,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm delighted with these headphones! comfortable, light, great sound, can be adjusted to suit every listening situation. it's Sony ;)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hanna, We are thrilled to hear that you are delighted with your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
Noise Cancellation is Unmatchable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation! It has always been hard to beat Sony in this category. These will not let you down.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ryno!
We are absolutely thrilled to hear your high praise for the noise cancellation performance of your WH-1000XM4 headphones! It is incredibly rewarding to know that we continue to meet your expectations in this category, and we appreciate your strong confidence and recommendation.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome on everything, sound, it sounds clear, it sounds perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic feedback on the WH-1000XM4, ZaidheG! We are honored to hear that you find them to be awesome in every way, and that the sound is both clear and "perfect."
We designed the WH-1000XM4 with our industry-leading noise cancellation and a premium sound experience in mind, and it's truly rewarding to learn that you appreciate the clarity and quality of the audio.
We appreciate you taking the time to share your wonderful experience and thank you for being a Sony customer!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
College student
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones. Comfortable fit and good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AleenaH, Perfect! You've certainly made a great choice! We're extremely pleased to hear about your satisfaction with the amazing noise canceling feature, very comfortable fit, and superb sound quality of your WH1000XM4. Thank you so much for choosing Sony! Enjoy! - Romeo
- Pros mentioned:Sound quality
Close to perfection but a win for Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second time with these headphones by Sony. When going through the setup process, you are guided by the app to scan your ears along with setting up your own personal settings. Once you have the app configured to your liking, listening to music is a pleasant experience. You definitely hear the warm tones of the music with a nice soundstage. My only complaint is that after a few minutes of listening, your ears tend to get warm. The touch controls on the side are great, however, Google Assistant will be removed and will only use Amazon’s Alexa which to me is a bad move since I use Google Assistant at home. A part from this, you have pause to talk which is great in theory, but if you hum to a song that you enjoy, the music will pause which can get frustrating. The headphones come with its own case, headphone cable, and charging cable (plus an airplane adapter). The noise canceling is one of the best (second compared to AirPods Max), but what I do enjoy is the activity features built in to it. What I mean is that if you start walking, noice cancellation turns in to active mode so you can hear your surroundings instead of being closed off, but if you are still then you get full noise cancellation. For this to work you have to enable location services, so it is up to the user if to enable that feature. Overall, these are great headphones and I enjoy using them out in public as I keep my AirPods Max for home use. Wait until you see holiday deals for these headphones as you can get them for about $270 compared to the retail cost of $349
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bonaparte,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Comfort, Sound quality
Headphone King
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is unbelievable. Bass is amazing. Great comfort. Got it for $100 less. This is the headphone king of the year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterHappy,
We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Would recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and is very comfy. The only issue is the call quality. The headphones pick up noise all around very easily and the person on the other can hear it very easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EnocN,
Thanks for sharing your experience with our Sony WH1000XM4 and for recommending our product. We're glad that you appreciate the noise canceling capability and comfortability of our XM4. We apologize if you are having some issues with your XM4 when making calls. You may check these helpful links to resolve this issue.
Functions for a phone call
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752837.html
Receiving a call
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
Making a call
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html
I hope this helps and if you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sincerely,
Marco
- Pros mentioned:Comfort, Sound quality
Comfortable and Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE LOVE LOVE these headphones, the noise cancelling is amazing and honestly their so comfortable I even fall asleep with them all night. Its easy to use the controls once you learn them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaxs, That's awesome! It's really nice to know you're satisfied with your purchase! We're thrilled to hear you are enjoying the excellent noise cancellation and you're extremely comfortable with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your feedback and offering a fantastic rating on the product! -Jess
- Pros mentioned:Sound quality
Excellent sound! Convenient & portable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These over-the-ear noise canceling headphones are fantastic… there is VERY minimal sound when NOT CONNECTED . When connected the sounds are EXCELLENT and provides the opportunity to be in a world of your own- regardless of the surroundings!! They come with a convenient case. All connectors are included. Bluetooth operated. Well worth the cost!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kcheb4, Thank you for the positive review! We're very happy to hear you like the excellent sound quality, exceptional noise canceling, convenient case, and portability of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
So comfy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek design and comfy head piece. Also love that they are wireless, but come with aux capability for a plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raff, we're glad you love your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I been wait for this whole year to get these headphones. Great sound and great bass. If bass isn’t your think you can always go into the EQ on the Sony’s headphones app and adjust as you like. Get these headphones you won’t regret it
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality and very comfortable.The controls on the headphones and the functionality is very nice.I definitely would recommend these if your looking to pick them up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Best headphones purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and they are super light weight. The noise cancellation also works really well in loud environments. 10/10 recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel98,
Thank you for the purhchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fantastic quality headphones. Very comfortable. Awesome noise cancellation. And the traveling case is super sleek. 100% satisfied with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hockey126, Thank you for the 5-star rating! We're glad you like the comfortable fit, excellent noise cancellation, and sleek carrying case of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Comfort
Great Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my daughter and she loves how comfortable and how long the battery lasts. Woud def recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BestBuyer,
Thank you for your purchase and we are thrilled to hear that your daughter loves the comfortability and long battery life of her new WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Battery life
SONY WH1000XM4 Totally Grrreat
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones, there's alot out there but these Sony WH1000XM4 in my opinion take the top. Battery and all functions work like new and its been about 3 years since i bought them. I would recommend these to anyone from gaming too out at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ARIESMAN, Thank you for the amazing review! We're thrilled to hear that you consider the WH1000XM4 the top choice among headphones and that their battery life and functions are still performing like new after three years. Your recommendation for various activities, from gaming to working out at the gym, is greatly appreciated. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
My Favorite Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best kinds of headphones I've owned EVER. The noise cancelling on these babies is amazing, and I can literally tune out anything I want especially in loud environments. Best purchase of 2024.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OniC, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
Definitely recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. They are great for the gym and for relaxing. I keep them on the tightest setting in the gym and then I will go up 1-2 notches for relaxing. The sound cancelation is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user971892, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig