Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality. Love how good it’s noice cancelling is!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jenni,
Thank you for choosing Sony!
We’re honored to hear that you appreciate the sound quality and noise-canceling features of the WH-1000XM4 headphones. It’s wonderful to know they are enhancing your listening experience, and your positive feedback encourages us to keep delivering products that support immersive and enjoyable audio.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Amazing headphones!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are amazing I love how light they are and the sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YorikcA,
That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
A great Bose option
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had 3 pairs of Bose headsets over the past 30 years. They are certainly great especially for air travel. I recently updated to the newest Bose headset and was a bit disappointed at the lack of features compared to what Sony offered. I returned them and bought the Sony. Everyone has different sound preferences, but to me the Sony sounded a bit better and have more features at the same price point. They even seemed more durable. Also, no proprietary Bose connectors. Great case. I think Bose has fallen behind in keeping up their innovation over the last few years. Perhaps success has caused them to think they don’t need to keep up with the market and rely on name only.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NetworkEngineer,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy at Thanksgiving, worth every penny. Sound quality is outstanding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vignesh,
It is fantastic to know that your WH-1000XM4 was such a great Thanksgiving find! We are thrilled that you find them worth every penny and that the outstanding sound quality is making your purchase feel like a success.
We appreciate you choosing Sony.
Best regards,
Dominick
- Pros mentioned:Sound quality
Sony Headphones Rules!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product over all others! Great design. Awesome noise cancelling feature. Crisp and clear sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IdreesM,
Great! Thanks for purchasing our WH1000XM4 and we are truly delighted to hear your satisfaction on the sound quality, design and noise canceling capability of our XM4. We're glad you chose us over other brands. Enjoy and stay safe! - Marco
- Pros mentioned:Sound quality
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, I loved it, it met my expectations, great sound, I would recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DelizlS!
Thanks so much for sharing your feedback with us. We are thrilled to hear that you’re loving your new headphones and that you'd recommend them to others. It’s awesome to know they are a great fit for you!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Bass, Sound quality
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great headohones and the sound quality is amazing. Theyre more bassy than other headphones in my experience. after about 8 months of having them, they had a few connection issues but that got sorted out by not using them for a bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aryonna, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent sound quality and are very comfortable. They are also very good with noise cancellation. I like how they fold to fit the case which is much nicer than the case for my last Bose headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Molly,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Confortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones Sound great and feel great. I chise these iver the xm5 due that these food better for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PLOS, Great! We're delighted to know that you are enjoying the excellent audio quality, overall features and good to hear these headphone are awesome for traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Battery life, Sound quality
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling & pretty loud. The battery seems like it lasts forever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChefCook20,
Awesome! Glad to hear you are enjoying the noise cancellation, powerful sound, and long battery life of your WH1000XM4. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
SONY Is The Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY Headphone’s are Amazing, Best Sound Quality and Best Noise Cancellation
I would recommend this to a friend Great for sensory control!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who has issues with auditory sensory overload, noise control is very important to me and I didn’t feel like my old headphones were quite doing the job so I was on the hunt for a new pair. I had decided on these after comparing reviews, specs and details on these, the Solo Pros and Bose headphones. One of their best features in conjunction with the noise control is the sliding scale that can let’s you choose how much background noise you’re comfortable with in any given situation. You’re also able to connect to several Bluetooth situations at once which I love. The only thing holding me back, to be perfectly honest, was the price so I kept my eye on them waiting for a solid sale price and I’m glad I did!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ananda, thank you so much for sharing your amazing experience! We are so happy to hear you are satisfied with the outstanding features especially the controllable background noise function and multipoint connection feature of our WH-1000XM4 Wireless Noise-Canceling Headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Amazing NC Wireless Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones for the price, great sound quality, great noise cancellation, and amazing comfort for hours of use. Would highly recommend to anyone traveling, or looking for a pair for your home computer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Holiday
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as christmas gift for my daughter and she loves the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allana,
Thank you for letting us know about your experience with the WH-1000XM4 headphones! We are delighted to hear that they made a great Christmas gift and that your daughter loves the sound quality.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best headphones I've owned
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The noise cancelling is great and the audio quality is fantastic. I wear them most of the day while I work and they're light and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QualityMonitor, We're glad to hear that you appreciate the features of this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Best Noise Cancelling Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the XM3s and these are an improvement on those. Noise cancelling, sound quality, and comfort are better. Bluetooth 5.0 is so fast I don’t see any lip syncing issues when using with my PC or Apple devices. Very satisfied!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi juan, good to know that you like all its improvements. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
You can hear everything or nothing.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancellation I’ve ever encountered. To the point where you take off the headphones and you can make believe you have super-hearing for a few seconds. Also you can allow the ambient noise in or even amplify it. Got bored on the plane the other day and decided to turn up the voice ambience and heard all about some dude’s infidelity. Guess he thought nobody would be able to hear over the engine sound but apparently he hasn’t tried these headphones. Sound quality is also amazing. Hearing parts of my favorite songs I’ve never heard before. Great at balancing two different inputs. There is some audio lag/sync issues on my Nintendo switch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi baronspeerzy, Thank you for this amazing review! We're very happy to hear you like the industry-leading noise cancelling feature, ambient mode. and excellent sound quality of your new Sony headphones. Note: Playback of audio/music on the BLUETOOTH device is delayed compared to that on the main unit due to the characteristics of BLUETOOTH wireless technology.
Tip: If your handheld console, TV, etc., has a function that adjusts the delay between the picture and sound, use it for adjustment. For details, refer to the operating instructions of the device.
You can also connect the headphones to your device via headphone cable to eliminate the audio delay.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Phenomenal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and build. Great battery life as well. Easy to wear for extended periods of time. The noise canceling is top notch. Ambient sound is okay but could be better in my opinion. Call quality is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Witty22290, we're glad that you're enjoying the amazing features of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
Your feedback about the Ambient Sound function is greatly appreciated. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones. They are the most comfortable, even better than the more expensive ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adc123,
We're honored the WH-1000XM4 headphones have earned the title of your favorite pair. We put extensive effort into the design, so hearing that the comfort stands out—even compared to more expensive models—is fantastic feedback. We hope you continue to enjoy the listening experience!
Thanks for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Best Headphones bought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always wanted a good pair of headphones that were noise cancelling but didn’t give me a headache. These were perfect! The app allows you to adjust ambient sound or switch to noise cancelling and the sound is so crisp! If you’re wearing them and walking around, it will automatically switch you to ambient so you can hear your surroundings. I am in loveeeee with the matte color too and for a fraction of the price of AirPod Max’s!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ellem, We are thrilled to hear that your new Sony WH1000XM4 wireless noise canceling headphones are perfect for you and that you love them. Thank you for your purchase. Enjoy! Vincent