Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
BEST HEADPHONE!!! if you dont mind the size
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this headphone and a airpod pro. This headphones are amazing I cant describe how good they sound. Noise cancellation is amazing. Overall it is amazing if you do not mind the size. I ended up returning them since it was not compatible with windows 10. I was able to connect it and it works as a "output" so you can listen to music but you can't use the microphone if you connect it to windows 10, so unfortunately I couldn't use it for gaming on my PC. Otherwise it is a crazy headphone. I would say the noise cancellation is a little better than airpod pro's. Probably about 10%, but this thing is huge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, we appreciate your 5-star review of the headphones. It's unfortunate the headphones were returned because of the call function. Sony takes all feedback seriously. Rest assured that this will help us improve our products. We hope you consider Sony in your next purchase. ~Ralph
- Pros mentioned:Comfort, Sound quality
Top-notch noice-canceling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones - beautiful sound, very effective noise cancellation, comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OPM11,
Wow! That's nice to hear that you are satisfied with the audio quality, superb noise canceling capability and comfortable design of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality, Weight
Sleek
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Beats apple and any other headphone brands. Very lightweight and convenient!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TianaP,
Wow! Thanks for the feedback and we're glad that you like our WH1000XM4 over other brands. We're happy that you appreciate the design and how convenient to use it. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Good upgrade!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphone, upgraded from the XM2s. While it isn't a huge gain, I had a gift card so I used it to upgrade and it was worth it. These fit a lot nicer and sound a little better, and I think the ANC is better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gokujou,
Awesome! Good to know that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great! But not with my Samsung tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to give these headphones 5 stars because they are spectacular for listening to music compared to what I had been used to. I can hear the music clearly and brilliantly while in the next room the clothes dryer is on and the gardners are mowing the back lawn. My great disappointment is that I got these headphones to improve my tv watching experience, but sadly, Samsung and Sony help desks could not solve problems when I paired these with my tv, and I am unable to resolve this incompability problem. So I can't use them for the purpose I bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidPasaeo,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not able to have a complete experience because of connectivity issues with your TV. Your feedback is greatly appreciated. We would like to know more about your issue and help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Case Number:
Additional Information regarding your experience with the WH1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Comfort, noise canceling, and quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Download Sony Headphone Connect App, open box, turn on headphones (bottom of left headphone on/off switch), using Sony Connect App, connect and paired new headphones. - My headphones were 100% charged out of box. - Many features in Sony Connect App, matter of your preference and use. I do think the app is solid and useful for my use of these headphones. - My headphones firmware updated automatically -be patient, process took several minutes. Initial impression; very comfortable, really good noise canceling and sound quality. - Voice clarity on both ends is outstanding. - Easily connected two iPhones, my experience switching between them was seamless. - Used ear profile in-app feature to analyze my ear shape for 360 Reality Audio setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi neil,
We're glad that you are enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is by far the best. Much more comfortable than my Beats 3 Studio!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyT, That's cool! Thanks for sharing your experience with your new WH-1000XM4 Headphones. We really love to hear you are satisfied with the high-quality sound and exceptional comfort of these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thanks so much for your purchase and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, great noise canceling, great battery life. Saviour on airplanes. Only issue it they are hot on your ears...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Perfect for traveling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelling feature and very comfortable. Wore it for a long plane ride..no issues whatsoever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilis,
That's awesome! We're very pleased to hear that you are enjoying your new Sony WH1000XM4 for having such a great noise canceling capability, comfort and can wear it for a long period of tiem with no issues. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony WH-1000XM4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've every pachased. The noise cancelling is out of this world, and the ability to be connected to 2 devices makes it a no brainer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RLPJR, thank you so much for the 5 Star review!
We are extremely pleased to hear you are satisfied with the incredible noise canceling function, multipoint connection feature, and super performance of WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort
Best XM headphones
|Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The XM4 are honestly the best one from the series. The comfort best the 5 and of all has the same features
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, BrandonC!
We're so pleased to hear that you consider the WH-1000XM4 to be the best in the series. It's truly rewarding to know that you find the comfort and features to be superior. We designed them to provide a premium and comfortable listening experience, and your comments are a testament to that.
Thank you again for being a Sony customer!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great over the head headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best workout headphones, I loved it. battery life is good, setup is easy and sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Coolgamer,
Great! That's nice to hear that you are enjoying your workout sessions with our WH1000XM4. We're glad that you like the battery life, sound quality and how easy it is to setup. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
love it!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love this headset!!!!!!! It's amazing in that it sounds 3D. I don't know how they do that? The noise canceling is superb The one thing that I would say is that they skimp where the. over the ear part connects to the Upper part that goes over your head. I don't know what that would be called. I could look it up, but I'm not going to waste my time I guess to get it at this price point, they just use plastic and I've had it break twice on me and I'm so glad I got the extended warranty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wsgrip, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Do it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the reviews are correct. These are the best headphones I've ever used. You won't believe the noise canceling. They are super comfortable and the other features are as useful as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheDude, We're glad that you like the noise canceling and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Best pair of over ear headphones I’ve had so far
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far my best pair of over ear headphones. Sound quality is great, as is the battery life and ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rich,
Great! It's nice to hear that you are satisfied with your WH1000XM4 having such an awesome sound quality, long battery life and ANC. You can now enjoy listening to your favorite music. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
Perfect Headsrt
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The noise cancellation is great. The battery runs long hours. Perfect headset!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HadiA,
That's awesome! Nice to hear that you are satisfied with the noise canceling capability and long battery life of our Sony WH1000XM4. Listen to your favorite music or stay focus on your gym sessions with the help of our XM4. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound very good Love them Would recommend to a friend's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brow,
It makes us really happy to hear that you love your Sony WH-1000XM4 headphones and that they sound very good!
The XM4s are celebrated for their exceptional sound quality and powerful noise cancellation, offering a superior listening experience whether you are traveling or just relaxing. We are especially grateful for your recommendation to friends!
Thank you for choosing Sony and for sharing your enthusiasm!
Regards,
Dominick
- Pros mentioned:Sound quality
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound controls are amazing. I love the noise cancelation and how it can automatically adjust to what you are doing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAD369,
That’s wonderful feedback! We are thrilled you love the adaptive noise cancellation and the intuitive sound controls on your WH-1000XM4 headphones. The ability to automatically adjust to your activity is a key feature we are proud of, ensuring you always have the perfect listening environment.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Best Noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are true noise cancelling headphones. They have all been great quality. These are no exception. I usually buy the earbuds or smaller but needed something for a long plane trip and got these. The cool part also is the app that goes with th allows you to attenuate the noise cancellation. Letting in a percentage of sound around in. Worth the price. You won’t be sad you got them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logitech, We're thrilled to hear that you're enjoying the noise canceling and overall features of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Cool!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great sound system. The bass and noise cancellation is better than any other products i’ve used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cardin,
Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the bass sound quallity and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David