Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
#worthit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is a great device with superb sounds and the ability to easily control any settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateH, Fantastic! We're thrilled to hear that you are satisfied with the exceptional sound quality and user-friendly design of your WH-1000XM4. Thank you very much for your perfect five-star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Absolutely loveeee
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for myself for my birthday and they’re so amazing. <3 I use them to listen to music but I’m also a big reader so anytime I need to drown out some noise, I put these on and read in peace and quiet. I love them so so much!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lili, You've made a great choice! We're very pleased to hear you love the top notch noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Bluetooth headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ! Really happy to have it. The best Noise canceling and sound very good .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigha, we're glad you like the noise canceling feature and sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
The best headphones ever!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much! They have a bunch of different sound settings that you can tweak to fit what you’re listening to. There’s a bunch of features I didn’t know about for a while until I read the instructions so I recommend doing that! The battery lasts forever even when I forget to turn them off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbiM, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones from what I know so far.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had headphones for two days now but great so far! It was mainly charged as it only took 30 minutes to fully charge out of the box. Setup and pairing was easy. I’ve paired them with my iPhone, Windows PC, and iPad Pro with no problems. These are my first set of noise cancelling headphones so not sure what others are like but I’m really impressed with them! Music sounds clear (you may have to play around with equalizer). Working from home, I’ll have less distractions with these! I plan to pair these with the V-Moda Boom Pro mic And use them for taking calls. BTW, these work great with games on PC. So far, so good. Worth every penny in my opinion! My only complaint so far is the headphones tend to “creak” when in use (especially when I yawn or move my jaw). Not sure if that makes but it’s only a minor annoyance. Other than that, excellent!!!
I would recommend this to a friendComfortable Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and super comfy for long term use with good bass sound that is adjustable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayN,
We're so glad to hear that. Thank you for giving your Sony headphones a perfect 5-star rating—it's fantastic to know you’re enjoying the comfort for extended listening sessions and the adjustable bass sound. Your Sony WH-1000XM4 headphones are designed to provide a rich, customizable audio experience alongside all-day comfort.
Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.
- Pros mentioned:Sound quality
Sony Bluetooth headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphone Clear sound Perfect fit Extra noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamJ, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great product, very happy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter asked for these after her friend raved about them. She has had them for over 2 weeks now and everyone in the family can't get over the sound quality, noise cancelling & comfort. Zero issues and looking to buy a 2nd pair for my son's birthday in January. Worth the investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GDragonTOP, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Phone Home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These phones are comfortable to wear and sound excellent. I use them primarily for listening to music on streaming services and have been very pleased with the quality of sound and the ease of use. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesM,
Very nice! We're glad to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Can't beat Sony's Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them !! They're actually really good!! Sound quality is amazing !! Style is unique and simple but nice Overall 10 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yayaa, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying the sound quality of the WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best headphones in the market!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Excellent noise cancellation, can switch between 2 devices at the same time, easy pair, EQ makes them customizable to your misc taste. Best sound and bass. Cons: No Siri support! Battery doesn’t last as long as the x3s. I love these to much I might get a second pair for guitar practicing and working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thecooldude45, That's great! Thank you for the feedback on your experience with your WH-1000XM4. We're glad you like the excellent noise canceling feature, multipoint function, easy Bluetooth pairing, customizable EQ via the Headphones Connect App, great sound and bass quality.
The WH-1000XM4 actually supports Siri voice assistant function. For more information, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752739.html
And, thank you for getting another pair. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid pair of over the ear headphones. I am extremely impressed by how good they are at noise cancelling. Another great feature is the ability to connect 2 different Bluetooth devices at the same time. This comes in handy when I work as I can connect to my MacBook and my iPhone at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lexi,
Great! We're thrilled that you are enjoying the noise canceling and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones I’ve bought
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much, the sound quality is amazing there’s so many haptic uses and very easy to use and the app where you can optimize your sound and transparency is amazing. I use these every day and I say they’re worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Dante!
That's nice to hear! We're glad that you are pleased with the audio quality of your new Sony WH1000XM4 and you're able take advantage of the Sony Headphones Connect app to customize the the headphone to your desired settings. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to get this on sale for Black Friday and they are the best headphones I’ve ever purchased. The noise cancellation is great. Sound quality is good over Bluetooth but better if you use the headphone jack. Call microphone quality is definitely its weak point. The material is really soft and it feels nice and premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, Thank you for purchasing the Sony WH-1000XM4! We're very happy to hear you like the great noise cancelling feature, excellent sound quality, and comfortable fit of your new Sony headphones. We also appreciate your feedback about the mic quality. To ensure optimal call quality, please follow these recommended steps and guidelines.
-Turn up the volume of the connected device and the volume of the headset if they are too low.
-Update the firmware to its latest version.
-Turn up the volume of the headset and the connected device.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Multi-Connect is everything!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working from home and handling numerous Zoom calls and phone calls was tiresome with AirPod Pros, and having to disconnect and reconnect Bluetooth all the time. The magic of these Sony WH-1000XM4 (terrible name) is that it connects to both my Mac and iPhone simultaneously and is able to switch back and forth with ease without all the disconnecting. The noise cancelling is also excellent. Highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ward1design, Great! We're very happy to hear you appreciate the multipoint connection and noise canceling feature of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are amazing. They are great if you love listening to music or if you want to watch something on your device. They work excellent if you’re look for headphones that are over $500.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlondraR, That's amazing! Thank you so much for sharing your wonderful experience so far with your Sony WH-1000XM4 Headphones. We're truly delighted that you love the exceptional sound quality and you are having an enjoyable listening experience with these headphones. It sounds like we hit the mark with the WH-1000XM4. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best noise cancelling headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones a couple months ago and works great. I use them for school where it can get noisy and the noise cancelling work fantastically! It's worth the price vs other completive headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoslynnV, awesome! We're thrilled that you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones. Optimum performance best noise cancellation and ambience mode .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanielB,
Great! We're thrilled that you are enjoying the noise canceling function and ambient sound of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Simultaneous connection not simultaneous playback!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My goal is a pair of Bluetooth headphones that I can pair with my laptop and my phone and listen to audio from both at the same time mixed together. E.g. working on my laptop with some music on low and quickly watching a video on my phone or even taking a call. I really don't need the headphones to try to be smart and auto-pause audio when switching, I can do that myself, but if it works well then I'll take it. I was primarily interested in the WH-1000XM4 headphones for their Bluetooth Multipoint support and supposed "simultaneous connections". Turns out simultaneous means the Bluetooth connection is established ("connected") but not necessarily carrying any audio over the connection. You must still swap the audio from one device to the other but at least the headphones tries to make sure that happens well. e.g.; 1. Ensure both devices are paired in the Sony app under "Connect to 2 devices simultaneously" (see attached image) 2. Start playing youtube.com audio on device1, put tab in background. 2. Start playing audio on device2. Expected: head both audio streams mixed together into one stream presented through headphones. Actual: A) (best case scenario) device1 audio is paused automatically and device2 audio starts playing. B) device1 audio remains playing and you do not hear device2 audio. At this point I don't think I really want headphones that support BT multipoint. I want headphones that establish two separate Bluetooth connections and then mix them together. Rumor has it the B&O Beoplay HX do this but good lord $499? Having said that, the feel on these headphones is amazing. I enjoy it more than my Sennheiser Momentum 3's (which also only support simultaneous connections and not simultaneous playback). Not sure I really like the swipe gestures on the right ear cup to control volume up/down, playback forward/back, and pause. I don't like that there's no physical button to toggle between ANC on/off/hear-through, you have to use the app or their software-based "adaptive sound control" feature. Audio quality is just fine but I'm currently comparing these to Sennheiser Momentum 3's which I would rate higher.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arrrr, Thank you for the detailed review of your WH1000XM4. We appreciate the feedback with regards to the multipoint connection feature. We suggest looking into this article to learn more about the said feature: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
And, we're very happy to know you're enjoying the comfortable fit, audio quality, and industry-leading noise cancelation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
BEST ANC HEADPHONES!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Noise cancelling works greater than expected. The touch controls are very easy to use. The only downside is the very small type-c cable that came with it, but i have another type-c cable I could use for it. I could also use these headphones as a wired audio connection if im unable to use Bluetooth. The in-flight adapter also comes handy in trips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akshay, Great! We are so glad to hear that you are happy with the noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl