Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great quality!!! Superb sound.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality!!! Cannot be beat. Wow. Just wow.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristinaF,
We couldn't be happier to hear that the Sony WH1000XM4’s sound quality has impressed you so much. Your enthusiasm means a lot to us—thank you for sharing your experience!
We really appreciate you choosing Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Headphones.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Music, calls, noise cancelling, confort, autonomie, weight, color 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThierryG, Thank you for the 5-star rating! We're thrilled to hear you like the excellent noise cancellation, comfortable fit, lightweight design, color, great sound quality for listening to music and making phone calls. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had some beats studios from a long time ago that was not performing like it used to. I did a bit of research and these headphones were a great upgrade. The sony app that the headphones require is user friendly and will turn on only when the headphones are. Noise cancellation is awesome. Lots of other great features but it would make this review into a story. I would highly recommend anyone that is in the market to try these bad boys.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eggroll,
You made the right choice in upgrading to the Sony WH1000XM4! We're glad that you like the noise canceling function and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
5/5 Would Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, good durability, and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbrahamC, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're glad you're enjoying all the improvements we made on these headphones. Your assessment is spot on! The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for the amazing review and for trusting Sony! -Jess
- Pros mentioned:Sound quality
Beautiful sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is incredible for the money. A wonderful birthday present.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Griz007,
We couldn't be happier to hear that you find the sound of the Sony WH-1000XM4 headphones incredible for the money! It's fantastic that these headphones were a wonderful birthday present. We're delighted that the premium sound quality and industry-leading noise cancellation are making your listening experience special.
Thanks for being part of the Sony family!
Regards,
Dominick
- Pros mentioned:Sound quality
Drop the coin, worth it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped the coin for these to tune out the GF on a late night. They work better than expected. But I digress. I am a late 40s male and hard of hearing. At first I wanted to turn the volume up louder than these headphones would allow. Then I settled in. It's worth the wait. No outside nose from happy miss yappy pants. The music just sounded better. I've had these for almost a year now, and they work soo great that I kicked the GF, her un ambitioned kid and a yapppy dog out of my house. Yet, I still wear these headphones and enjoy the beautiful sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dogboystoy, Great choice! We are so glad to hear that you are enjoying your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t to sure about them but once I tried them they are so worth it they are loud and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenR, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
- Pros mentioned:Bass, Sound quality
Best base
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and lots of base perfect on the airplane
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MohammedA,
That's awesome! It's nice to hear that you are amazed by the sound quality of our XM4, especially when using it on your flights. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Don't even think about it, just buy them
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these headphones is top notch. Sound is amazing. Comfort is second to none. And they work flawlessly. I could not have found a better pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich, Awesome! Good to hear that you appreciate everything about this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Battery life, Sound quality
Great headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have a good amount of pressure. But the sound quality is incredible. Also love the blue color and USB-C. The battery life is insane. No more Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicolas, Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Comfy headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great, feel good and the noise cancellation adjusts to the environment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VisualArts, we're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Comfort, Weight
Lightweight and comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light weight and comfortable! Use either wirelessly or wired. I use on my PC and have absolutely no complaints. A little pricey, but if you can afford it, they are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmunds,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Great noise cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality and amazing comfort. I compared these to the Bose noise cancelling headphones and the Apple airpods max. These were by far the better choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi J2ma, we're glad you like the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Pricey, but absolutely love them.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. They fit well and the sound is phenomenal. I own 3 pair of Bose headphones, but the Sony is my new favorite.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Okay,
You made the right choice with the Sony WH1000XM4! We're thrilled that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Long lasting battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints. I’ve used it for 3 weeks and still have not recharged. The sound quality is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, JonathanL! We're glad that you're enjoying your new Sony XM4 Wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Excellent headphones for music.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, would highly recommend for listening to music. Battery life is fantastic as well, have used longer than a week with no need to charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesu,
Terrific! We truly appreciate your positive feedback and recommendation. We're glad you are enjoying the excellent sound and long battery life with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancellation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Amazing Sound and Looks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfort. Highly recommend. Love the color. its more like a greyish silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zen1234,
Amazing! We're glad that you like the sound quality, comfort, and color of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Perfect blend of comfortableness, & music quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a *mild* audiophile, I appreciate good sound and enjoy hearing it but I do not wanna carry an interface in my backpack with a generator in my left hand to listen to music on my commutes and at home. And these headphones deliver, more than I thought. I grabbed it on sale but it’s really worth every penny. My only cons are you must use an app to control certain things (but that’s not entirely bad), and the worst thing is the times it’ll cut out and then start to lag with watching Netflix or anything really. Little frustrating, haven’t found a solution but other than that, awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AFPoints,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues with the headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help improve your experience:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Good Buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, last me for the whole day, not much for workouts but daily listening is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan,
Awesome! We appreciate the 5-star rating and we're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Best noise canceling headphones right now
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also have the XM3, audio quality is slightly better in the bass. Build is the same, battery life is excellent. The ability to pair 2 sources is a very welcomed addition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kelly, we are glad that you like the audio quality, build, battery life, and the headphones feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin