Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The Best, Period.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought i knew noise canceling headphones, but these are on a different level. I had no clue it could be THIS good. And the audio quality is great, especially since they support LDAC (at least on my Samsung devices, but still sound great even on my iPhone). They also look great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kpsquared, Wow! We're thrilled to hear you're enjoying the great sound quality, LDAC support, and beautiful design of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Light, Comfortable and Excellent noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research since it was my first time buying over-the-ear headphones and even asked my niece to borrow her bose over-the-ear headphones to test them and this one came out as my #1 pic. I even had my niece try them on and she mentioned that she liked them more than the Bose. I highly recommend these. I bought them mostly for when I study and want noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gigi17, you definitely made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
When in doubt, buy XM4’s!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Love these so much! They’re easy to use and the sound quality is fantastic. Thanks to GeekSquad protection I was able to get mine replaced in no time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiguelG,
Thank you for choosing Sony!
It makes us really happy to hear your wonderful feedback! We're pleased to learn that you love the WH-1000XM4 headphones. Their user-friendly design and exceptional sound quality are definitely some of their standout features. We're also happy that the Geek Squad Protection plan worked smoothly for you, ensuring a quick replacement. Enjoy your music!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Headphones under $400
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically the perfect headphone, ANC is great, awesome sound quality and love the EQ options.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CalP! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Carl
- Pros mentioned:Sound quality
Great for noise canceling.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound surprisingly good range. The noise canceling works really well but any other mode I find annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great for hearing impaired
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my husband. He has hearing aids, so he can not wear anything in ear. They also pick up on lots of sounds, so the noise cancelling feature is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Raff,
That's nice to hear that your husband was able to wear his WH1000XM4 and enjoy the awesome noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent in every aspect. Specially Noise-Cancelling. just one minor issue is when you walk far away from your phone or computer, i think the left side get more signal than the right side, hopefully they fix it in the future
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAEM,
We're glad that these headphones have lived up to your expectations particularly the noise canceling function. It's unfortunate that you are having signal issues with the headphones. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The range of the Bluetooth connection is approximately 30 feet (10 meters). However, the maximum communication range will vary depending on obstacles (person, metal, wall, etc.) or electromagnetic environment.
Resetting and initializing the headset may also help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
~Ralph
Sony Social Support
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product and I’ve used it so much that I’m Only looking to replace it with the same model because all of the rubber have peeled off the ears pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryantM,
We appreciate your sharing your experience! That really shows how much you've enjoyed the headphones! If you're ready for an upgrade, consider the WH1000XM6, the latest version of your current model. It offers enhanced comfort, even better noise cancelling, and upgraded sound quality while keeping the features you already love.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
XM4 Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good headphones, like that there's a wired aux cord that comes with it. great noise cancelling and ambient noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luke, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The GOAT of headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite literally the best headphones on the planet. Would definitely recommend for flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianG,
You made the right choice! We're glad that these headphones are perfect for your travels. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones in the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very comfortable, its almost unreal, the build quality is perfect, and the fact that I cannot hear anything coming from the outside when I put them on is impressive. Quality sound 10/10 too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliB,
Thank you for the 5-star rating! We're glad to hear that you like the comfortable design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
High quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth ever penny spent, I bought them for the noise canceling feature. I am beyond satisfied with my purchase . Connecting it to my photo was simple as well as the set up too. I would highly recommend buying this model if your in searching of a high quality headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SimRom, We're glad to hear you feel that the WH-1000XM4 is worth its price. Good to know you're enjoying the easy Bluetooth pairing and industry-leading noise cancelation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Nice to have when commuting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When commuting in NYC, these things are a really nice to have as it cancel out noise once you turn it on and the loud subway noise of rushes and screeches are no more…it’s just you and the music…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linn, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest headphones I have ever had. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AbdelrahmanE,
Thank you for choosing Sony!
We're so happy to hear that you're loving your headphones! Thanks for taking the time to share your experience with us. We agree that the WH-1000XM4s are fantastic, and we really appreciate your high recommendation. Enjoy your music!
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony Noise canceling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Sony headphones are great. They work so well and are a blessing to have around. They help me so much with canceling noise around me and they’re perfect when I wanna listen to my favorite song.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntoineW,
You made the right choice! We're thrilled that you are enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Head phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are noise canceling when I have them on I can't hear anything the music is great the sound is everything I expected and more I would definitely recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImagesbyDarla, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Lovely product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.XM4 fours are an excellent over the year option great noise canceling as well as adaptive features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaB, Amazing! We're very pleased to hear you like the great noise canceling and Adaptive Sound Control of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Good value
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good to connect to and easy to use and understand. Very comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kayy, That's awesome! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was searching for a good pair of headphones. Couldn't believe the sound quality for the price. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelP, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
SONY WH1000XM4
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My headphones have been going strong for years now! I love the sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abriel, Awesome! We are so glad to hear that you are enjoying the sound quality of you WH-1000XM4! Thank you so much for choosing Sony! -Carl