Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
Great for Home or Mobile Use
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great, not ideal for studio quality sound engineering, but apart from that the best pair of headphones I've ever owned. If you need studio quality, get wired.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, toastmalone!
We are thrilled to hear that you consider the WH-1000XM4 the best pair of headphones you’ve ever owned! That is high praise, and we are so pleased they are delivering a superb listening experience.
We also appreciate your insightful feedback on studio quality. You are absolutely correct—for the flat, uncolored frequency response required for professional sound engineering, a dedicated wired monitor headphone is always the best choice.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Wife's favorite.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my wife. See loves them. She won't use any other! Noise and husband cancelling lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FansOnly,
Thank you for choosing Sony!
We're honored to hear that your wife adores her WH-1000XM4 headphones! It's wonderful to know they've become her go-to choice, surpassing all others. We're delighted that our noise-cancelling technology has made such a positive impact on her listening experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Comfy but pricey.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and comfy. Sleek and built well. Very happy with these but pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Thanks for the 5-star rating! We're happy to hear that you are impressed with the quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We also appreciate your feedback regarding the price. You may confer with your dealer for discount and promos. Thanks and enjoy! -Craig
- Pros mentioned:Sound quality, Weight
Amazing sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! These sound amazing and love how light weight they are. Perfect for the gym or office
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CRivers, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! They are so comfortable and the sound quality is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamieS, Thank you for the amazing review! We're very happy to hear you like the comfortable fit and great sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Amazing headphones, especially for students!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome! I use these whenever I go to class, or am just chilling and working on homework. This past week I had a huge paper due and spent a lot of time in the library, jamming out to these headphones. Overall, the quality on these is probably one of the best in the consumer headphone market. The added functions of being paired to two devices at once, as well as the noise cancellation is a huge plus! Highly recommend these for the student who needs something to cut through a noisy room and provide a great sound experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EWeitz, thank you so much for your detailed review. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has good quality of sound and bass. Good design and shape.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RockyVJ, Perfect! We really love to hear you like the impressive features and you're enjoying listening to high-fidelity music all in a lightweight, comfortable design. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for offering a fantastic rating on the product! Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound good, great noise cancellation and comfortable wearing after long periods of time. I use these when working from home and I need to concentrate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scoobydoo2,
That's good to hear. We are glad you like the noise canceling of the headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality, Weight
Excellent sound & light in weight
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent birthday gift for anyone that loves music. Light in weight & excellent controls. The software is not bad but, again, the noise cancellation is truly superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bunnaz,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Comfy headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is comfy fit good and the noise cancellation is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alsh,
Great! It's nice to know that you apprecaite the comfortable design and awesome noise canceling capability of our WH1000XM4. You can listen to your favorite music for a long period of time without hurting your head/ears. Enjoy and thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior sound quality and craftsmanship. Would highly recommend this to anyone seeking premium sound quality and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Superior,
Thank you for the 5-star rating! We're glad you appreciate the sound quality and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Epic - best NC headphones for the price by far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried many different brands and price levels of noise canceling headphones, and these stood out above the rest. Have been using for 2 months now and they are a joy to use. Great sound quality and superior noise canceling technology (far better than any others under $300). Any features you don’t like can be easily adjusted through the phone app - eg. Ambient sound control, pausing when talking etc. and you can create different modes depending on what you’re doing - working out vs. when you’re at the office expecting to chat to people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Simmage, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best headsets in that price point
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love this headset. Sounds great and very comfy. Small issue i have is with the sensor that pauses the music when it detects you talking or someone talking to you. it pauses randomly, I'd rather a button and for it to not autodetect. the color is oh so beautiful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexJ, Awesome! We're glad that you like the sound quality of your new headphones. The WH1000XM4 has a built-in proximity sensor in the left unit and the built-in acceleration sensors in each of the left and right units detect when the headset is attached to or removed from your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off, pausing music playback, play music, etc. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function of the headphones. I hope this helps. Erin
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Love sound and how clear it is. Super comfortable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenny17, we're glad you love the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Bass, Sound quality
Review Bright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Noise Cancellation and Bass. Technology is amazing. I bought this for my wife but I’m gonna buy one for myself soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bright, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great compared to what's on the market now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience was primarily with the original MDR-1000X model before I decided to get another set and ended up waiting for these to launch before pulling the trigger. They're surprisingly different, with the newer (M4) model including app support for equalization and adjusting levels of ambient sound control. I'm not sure I like it compared to the simplicity of the original 1000X model. The noise cancelling is unquestionably better on the M4s model (with a noticeably lower noise floor and better overall cancellation across more frequencies), and both sound great via Bluetooth from LDAC sources but for some reason the line-in on the M4 sounds overly processed which hurts one of my main use cases. I use a Hiby R3 Pro music player and would use the wired output for my 1000X headphones but the wired in on the M4s sounds so processed that I'd rather use Bluetooth for them. Perhaps there's some EQ setting I can tweak in the app to fix that but so far I haven't found it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cableguy, we're glad that waiting for this model was worth it. Good to know that you like the Noise Canceling function of the headphones. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Great Headphones! some bugs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great, comfort has improved, software and features are great. One of the best noise canceling features around. bugs I'm still experiencing are multi device does not prioritize my phone over my laptop, also sound would sometimes randomly pause which is more software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wRathanak, we appreciate your honest review of the headphones. Make sure to update the software via the Sony Headphones Connect app for optimum performance. When using the multipoint function, make sure to turn off the music playback of the device that is not in use. You also have the option to turn off this function.
In case you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
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Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Sound quality
Perfect for video conferencing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a good set of over ear headphones to use for Zoom and Microsoft Teams meetings and these headphones have been a total gamechanger. The sound is clear and so is my mic. Being able to connect to multiple sources has also been great, I can listen to podcasts and music on my iPhone and seamlessly swap to video conferences on my laptop, didn’t know what I was missing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
The best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great, the noise-cancelling is amazing, and they are very comfortable. I wouldn't use them for working out, but anything else and they're perfect for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MunkiLord,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent Noise-Cancelling Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best pair of headphones I have ever owned. Works well at the gym, library, and even the plane. The case that it comes with is also very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Niko, Thank you for your fantastic review! We are thrilled to hear that the WH-1000XM4 headphones have exceeded your expectations and are serving you well in various environments like the gym, library, and on the plane. It's great to know that you find both the headphones and the case to be of high quality. Thanks for choosing Sony! -Sam