Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound fit good i like the control you have to adjust the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yousif, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
I like!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and excellent noise cancelling. Very comfortable. I use in-ear for the phone but these are far superior to audio sound than the field.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tito,
We're glad that switching to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Excellent sound and noise cancelling. Comfortable and easy to carry in a backpack.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Cwood! It's really nice to know you're satisfied with your purchase! We're thrilled to hear you are enjoying the excellent noise cancellation and you're extremely comfortable with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your feedback and offering a fantastic rating on the product! -Craig
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality headphones, sound easily adjustable, and comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NaimM, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you are satisfied with the amazing features, especially the incredible sound quality, exceptional comfort, and you're utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and the noise cancellation is amazing! Worth the buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Knock,
Thank you so much for the fantastic 5-star review! We are delighted to hear that you feel the WH-1000XM4 was worth the buy and that you find the noise cancellation to be amazing! We poured a lot of innovation into that feature to create the quietest listening experience possible.
We appreciate you sharing your experience and thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
They’re perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these headphones! The sound is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tarra,
Thank you for choosing Sony!
We couldn’t be happier to hear that your son loves the WH1000XM4 headphones and is enjoying the sound quality. It’s wonderful to know our product is making a positive impact, and we truly appreciate you sharing this experience with us.
Best regards,
-Fred
- Pros mentioned:Sound quality
Bose WH-1000XM4 Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are the epitome of design and functionality. The easy buttons on the left earphone make it so easy to enhance the quality of sound to include HD and spatial audio. A simple touch can switch from total noise cancellation to the inclusion of ambient sound and speak-to-chat functioning. These earphones are the definition of high tech excellence
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rhartline1, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Your recommendation means a lot to us and thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
The best sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, nice sound, good looking, high volume and great bass, the best earphones I have ever had. I recommend this product 100%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rochester, Great! Glad to hear that you are happy with the sound quality, bass and design of the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and for your recommendation! -Carl
- Pros mentioned:Comfort, Sound quality
Good improvement over previous model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better sound and noise canceling compared to the previous model. This model also seems to be overall more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlueLighting77, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
X(cellent)M4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can see why they're so very highly reviewed. Comfortable, excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jammer, we're glad you like the comfort and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Daughters Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sound, comfortable & noise cancellation works to well
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Hadd,
Great! Thank you for sharing your feedback with our Sony WH1000XM4. We're very happy that you appreciate the sound quality and noise canceling feature of your new XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Worth It
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously had the 3rd model and decided to buy this one to replace my temporarily JBL Project Rock headphones. It's literally almost the same as the 3rd version with some adjustments made to it. Such adjustment would be the headphone would pause when you start to talk instead of putting your hands over the earcups. It'll also turn off when not in use for a certain amount of time. I would probably hold off buying the lateat version, if you're tight on money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevyKev85, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Easy to use.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use.my kids enjoyed them. Sound is great worth evey dollar
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Really great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was torn between these and the latest Bose. The sound is excellent, the battery life great and the setup was a piece of cake. Great set of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobl, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Stops ears bleeding from babies
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these when my son was born. My wife and I would (and still do!) take turns with the noise cancelling feature when we need a little break from the kiddos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RichardP,
Thank you for choosing Sony!
We're thrilled to hear that you and your wife are enjoying the noise-cancelling feature, especially during those well-deserved breaks. The advanced noise-cancelling technology in the WH-1000XM4 is designed to reduce ambient noise, allowing you to immerse yourself in your favorite activities or simply enjoy some peace and quiet. We hope the headphones continue to bring you joy and tranquility for many more family moments to come!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
great sound and features, comfort!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tried several brands before sticking with these Sonys. They have the best features for the price and are the most comfy. Amazing sound and quality
I would recommend this to a friend - Pros mentioned:Sound quality
WOW!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling tech in these are very impressive. Works so well for listening and relaxing or walking on the treadmill. I bought these for work and was very pleased at how well the microphone worked for calls while cutting out background noise. Highly recommend to anyone looking for great headphones that font disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zach, we're glad to hear that you are impressed with the incredible noise canceling feature of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones - stylish and the sound is amazing. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriciaC,
Great! We're glad that you like the design, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony heaps phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality the sound is very good and I love that you can flip the cushions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bbrs01230713,
We're so glad to hear that. Thank you for sharing your 5-star review and letting us know how much you appreciate the sound quality on your Sony headphones. It’s wonderful that you also enjoy the clever flip cushions—designed for lasting comfort and flexibility whether you’re listening at home or on the go.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Love
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Doesn’t make your ears hot and cancels out noise well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happymom, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl