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Customer Ratings & Reviews

Your price for this item is $279.99
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The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 3158 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 3,158 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    A great headphone at an awesome price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone are quite amazing. I compared this to some of the others on the market, but the overall performance, sound quality which audiophiles would love, battery life (30 hours), design, and the especially the price compared to some other similarly spec’d headphones, this headphones wins hands down! Would highly recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesK! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 4 out of 5 stars

    Better than Apple, just get the protection plan..

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these headphones for about a year, really loved the overall sound, battery life, how light weight they are. Up until I accidentally snapped the swivel on them… add the protection plan and don’t be like me…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaeleeG,

      Thanks for commenting. We're thrilled to know about your satisfaction with the amazing sound quality, long-lasting battery life, and light-weight design of your WH-1000XM4. It is unfortunate to hear what happened. This is certainly not the news we'd like to hear from you. For Sony's Repair information and Service Assistance, please refer to the following link:
      https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair

      We value your input, and thanks for choosing Sony.

      Best regards,

      Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Purchase of 2022

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids screeching too loud after work? Too many annoying noises in the background distracting your focus? On a plane with the loud dude bloviating his mediocre opinions everywhere? Look no further than this beauty. The noise cancellation is top tier. Audiophiles will love the clarity. This also doubles as a gaming headset if you buy a separate microphone. With a simple click you can hear the battery percentage, and it will likely shock you that you STILL don't need to throw it on the charger yet. 10/10 recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KristenKeyesCreative,
      Perfect! Thank you for the wonderful review and for sharing your experience with our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. This brings us joy knowing the you are pleased with the noise canceling feature and battery life of your new Sony WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH 1000XM4 100% satisfied

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deeply satisfied with this Sony WH 1000XM4 headphone. Great noise cancellation pindrop silence. Concert mode ambient noise mode are perfect feels like I am in auditorium. Very comfortable to wear, no pain on ear even after wearing for long duration

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sayan, Awesome! We're thrilled to hear that you are enjoying your new headphones. Thank you for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING AUDIO EXPERIENCE!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones connect automatically to your main device and provides a seamless listening experience. I've noticed a major difference between using these noise cancelling headphones and everyday earbuds, Sony is way better and I often hear notes in songs I didn't hear before. I also love being able to control the volume without taking out my phone. 8 months later, they still work like brand new. When extended they fit comfortably over my thick 4c hair. My only con is the process for connecting to new devices can be annoying. I never used the Sony app and deleted it after a couple weeks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tiarah, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Content never sound so sweet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been salivating at a chance to purchase these headphones, since the reviews on YouTube by MKBHD. Folks I can tell you, it is a phenomenal piece of technology for it being a headphone. The crew at Sony that engineered this baby made it so intuitive. The audio through the headphones to telecom the battery levels once you tap the power. Cables you don have use headphones issued on the plane. I am extremely happy with my purchase. Usually, I’d wait a year after manufacture warranty to expire to get a thorough understanding of the product, but I couldn’t contend myself. Parents are really going to appreciate the noises canceling feature but plea use it responsibly. LOL!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NomuskNoFuss, You've made a great choice! We're very pleased to hear you're enjoying the excellent sound quality and noise canceling feature of your new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good quality.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for a year and a half and they're still going strong. The ear pieces are comfortable and the sound is clear. The noise cancelling is nice as well, and I like that I can turn it on and off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emily,

      Perfect! We're thrilled that you are enjoying the comfort, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love My Headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wanting these headphones for years and i’m SO happy I got them! the noise canceling is great for me and I love how they fit too.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Superior ANC, Lacking Bass, Minor bugs.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from the Skull Candy Crushers (BASS) to these because I didn't like some of the features of the SCC. The GOOD..... The ANC and Ambient sound on these headphones are amazing, best I've ever experienced. I truly enjoy the comfortability of these headphones, and the Capacitive Touch Interface is very responsive and and takes immediate action. For example, changing to the next track happens in an instant. The Bad.... However, the volume control only seems to increase incrementally and like like a slider feel. So it takes 10 swipes up to go from 0% volume to 100%. The bass on these headphones are lacking, but the audio has a luxurious balance of mids/highs. Sometimes the ANC or Ambient noise gets stuck and makes the sound quality on my Mac sound distant and not very clear. The battery life doesn't really seem like 30 hours, but I haven't taken the time to test it throughly

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best over the ear headphone on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my purchased of the Sony WH10XM4 headphone and they’re the best over the ear headphone on the market. For me they offer terrific audio performance, quick battery charge, longer hours playing time and they’re very comfortable to wear while sleeping…. The sound quality is superb, excellent bass, nice equalizer and the best active noise cancellation on the market.. Multi purpose headphone.. You want be disappointed with the headphone!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Flip, Amazing! We're glad that you like the sound quality, noise canceling functions, comfort, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is amazing, especially for the price. It has top notch premium audio and great noise canceling. The battery life is phenomenal. I’ve had it for almost a month and I’ve only had to charge it once. The only con is that it does occasionally get slightly warm to the ears after long periods of use. Overall, still a great buy and would recommend it to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brad, fantastic! We're so glad you're enjoying your WH-1000XM4 and you're satisfied with its amazing sound quality, exceptional noise canceling feature, and long-lasting battery life. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4 Wireless Noise Cancelling Headphon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is really great, and the noise cancelling is excellent, one of the best I’ve ever tried. If worn with glasses they’re really comfortable. If you download the app you can customize them to fit the environment around you. Extendable so it fits your head and the design is aesthetically pleasing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarisolR,
      Nice! We are truly delighted that you are pleased with the design, sound quality and noise canceling feature of our WH1000XM4. We're happy as well that you can still wear the headphone comfortably even with your eyeglasses on. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Happy with first headphone buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m new to the noise cancelling headphone world but I’m impressed with my purchase! I like the transparency feature and options for noise canceling, ambient sound, or neither. They’re comfortable on my head and look good. They do slip a bit if I bend down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BEPzak1516, we're glad you are enjoying your new headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top of the line headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift I could ever give myself! I did a lot of research on headphones to see which one I should buy & I’m glad I went with these! The noise cancelling on these headphones are hands down the best there is & the main winner to these! Once the noise cancelling comes on, it’s like you’re in your own concert or lil world. Love that it has the feature of when you start speaking to someone it will automatically pause & uses its microphone to listen to the background so that you don’t have to waste time pausing or taking off the headphones. Not to mention the feature of cupping on to one side of the earphone & it will pause your music so you can’t listen in around you! Can’t forget it comes with a small compact carrying case to store them & all the accessories such as the charger & awesome attachment to use on an airplane! There’s many more features I’m forgetting, do the research & promise they won’t disappoint!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Katy,
      Thank you for sharing your awesome listening experience with our WH1000XM4. We are thrilled to hear that you are very much pleased with the quality, especially with the noise canceling capability of our XM4. You can listen and enjoy your favorite music or vibe without worrying the noise of the outside world. With all its smart features, design and carrying case, definitely worth the price! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphonea for the price point

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Sony XM4 have been using them for over a year and haven’t experienced any issues with them would recommend for someone want’s a premium pair of headphones at a good price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler, we're glad you love our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best impulsive purchase!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new pair of headphones for the gym. I use the Sony XM4 almost everyday and I don’t need to charge them for a few days. Comparing to the other models this was a safe choice. The sound quality is amazing. For the price; the noise canceling feature is immaculate. I don’t think anything else compares.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmyB, Thank you for choosing and purchasing the WH-1000XM4 Wireless Noise Canceling Headphones. We're glad you like the superb sound quality, excellent noise cancellation of the WH-1000XM4 and that it is helping you stay fit in the gym. It sounds like we hit the mark with the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it’s noise canceling abilities, battery life and softness around my ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kiki, we're glad you like the noise canceling feature, battery, and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best value in over ear headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll start by saying I’m not an audiophile by any stretch but also share I’m highly selective and thoroughly test/research any consumer electronic device before purchasing. I’ve been a Bose, Beats, Master & Dynamic, Apple and Sony user throughout the years. I would place these headphones at the top of the list between all of those brands. The sound, features and build quality check nearly every box. I personally believe this model is even superior to the newer 1000xm-5. I sampled both prior to purchase and believe the drivers and foldable design make these the better purchase. Thank you Sony for continuing to raise the bar and still provide outstanding value. Easy recommendation if you’re in the market for a new pair of over ear headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SlideGuy, You've made a great choice! Thank you so much for the kind words and for taking the time to leave us a review of your WH1000XM4. We're thrilled to hear you like the excellent sound quality, features, and built quality of your new Sony headphones. And we're delighted that we've exceeded your expectations and that you find the XM4 to be a great value.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Your recommendation means a lot to us and thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, easy setup, and a nice design. Would highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris,

      Awesome! We're thrilled that you like the sound quality, design, and user-friendly functions of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Who needs Apple AirPods Max?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the hype about Apple AirPods Max (both my kids have them) and Bose and Beats trending, I wanted some over the ear headphones for myself. I tried them all on, compared prices and value and read a ton of reviews and these Sonys came out on top. Even better than subsequent generations. They have amazing sound and solid noise cancellation. Don’t spend more than you have to. These are a home run.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeganScan, Thank you for your detailed review of the WH-1000XM4! It's great to hear that you found them to be the best option after comparing them with other popular brands. We're glad that the sound quality, overall value and noise cancellation lived up to your expectations. Thanks for choosing Sony! -Sam Sony_US

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