Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Right swivel Broken ugg.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used these carefully and not very often and a few months out of warranty the right swivel broke. I expected better from a Sony product. The sound was decent but not durable at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Rhoberta,
While we're happy that you appreciate the sound quality of your WH1000XM4, we regret to hear that that right swivel broke off. This is usually not the case with our XM4 nor the experience we want you to have. We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
Great Sound and Battery Life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for several months now, for several hours a day, and have very few complaints. The battery life is good, comfort is good, sound is excellent. The fact that I can connect it to my laptop and phone at the same time is a great feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott, That's awesome! We're very pleased to hear you're enjoying the excellent battery life, comfortable fit, amazing sound quality, and multipoint connection feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
I'M IN LOVE 10/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE LOVE LOVEEEEE. FANTASTIC purchase. BEST purchase ever. Best pair of headphones I've owned. The packaging and build is so user-friendly. It also came with the airplane adapter jack. I love most about the case where it's thin and flat, easy to carry versus those clunky beats ones. Sound quality is great too! For this price range. The hand gestures and controls are more complicated than beats, but incredibly useful once you get the hang of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IreneK, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy love the audio quality. It’s an awesome pro yet and feels really comfortable when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greatbuy,
Amazing! We're glad that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
My favorite headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I was nervous about spending this much on a pair of headphones but it’s totally worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BestBuyer,
Great! We're glad you made the right decision to get this one and now you are enjoying your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Awesome product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome and prompt delivery. It was delivered earlier than expected!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perfect, we're glad you like our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Received open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, but I received an open box when I paid for a brand new one, there was no protection film on the box and it smells like sweat, you can see that the sticker is dirty in the picture I posted it is supposed to have a protective film around the box the reason I am giving it 3 starts is because I received an open box
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan,
We understand where you are coming from. This seems to be an issue with your dealer. Please reach out to Best Buy or your dealer for further assistance. We hope everything works out well. Thanks for sharing your review and for choosing Sony.
~Ralph
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best heaphones ever!!! Will buy another pair!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielH,
Thank you for the 5-star rating! We're glad to hear that you like your new Sony headphones. Thank you for supporting Sony!
-David
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional product offered by Best Buy for a great price. Their prices are always competitive. I’m glad I was able to try these out on the display unit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanD, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Sony Xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation, high quality, and really long battery. Amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisFah95, Thank you for the great review! We're very happy to hear you like the Amazing noise cancellation, premium build quality, and excellent battery life of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
E.M
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my daughter is delighted with these headphones, she doesn’t leave them for a minute
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EleonoraM, Thank you for the great review! We're very pleased to hear that you daughter loves her new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Listen on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They Sound good!! I would recommend them to whoever needs a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoAnneMH, Thanks for commenting! We're extremely pleased to hear about your satisfaction with the amazing sound quality of your WH-1000XM4. Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo
Wirless Head Set
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use once syncrhonized with devices. A little hard to get synchronized. Direction for use leave a lot to be desired.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Schmed, We're very grateful for this positive feedback on the WH-1000XM4 Wireless Noise-Canceling Headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Comfort, Sound quality
Still great in 2022
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and overall comfort… very customizable in the app as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 0biH00ps,
Awesome! We're glad that you like the sound quality, comfort, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best gift ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise, canceling. Love them for walks. Great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olivialovesherheadset, Thank you for giving the WH-1000XM4 a perfect rating! Good to hear you love the amazing noise cancellation and great battery life of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase yet! I love my new headphones and so do my friends and cousin!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BennyN27,
Perfect! We're glad that you found the perfect headphone for you and we are happy that you, your friends and cousins are loving it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Great. Reliable Noise Canceling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I have purchased 3 for myself and family members.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlesM,
Wow! That's awesome! Thank you for your purchase and we're sure that you and your family will enjoy listening to your favorite music without having to ask for someone's headphone or borrowing. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Sony xm4 headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was amazing experience with the staff. They guide me really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HemanthM,
Great! We're glad that you were assisted professionally. We hope you also enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love my sony M4's!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my sony M4's. Best headphones I've ever bought, so many features with the app and comfort make them great for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juanp,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Excellent features and great comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and has plenty of great features for any headphone user out there. Great for travel!!
I would recommend this to a friend