Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Weight
Great set of headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound very good and are tge most comfortable and light set I have tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billy, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
A perfect purchase!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound. A must buy for enjoying music privately.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, PeterCord,
Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite artists for a prolonged time!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really nice. The noise cancelling is top tier! I love that you can cover the right ear and you can hear things going on around you the app is pretty easy to navigate too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Great,
That's awesome! It's nice to hear that you are enjoying your favorite music without worrying the outside noise, thanks to the superb noise canceling capability of our WH1000XM4. Also, we're glad that you were able to utilized the Sony app for the headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a nice feature packed headphone. I am NOT giving 5 stars is only because of this one option missing which i need a lot which is there is no option to switch between the connected devices. Ex: I use these headphones with my Cell phone and Laptop so it would have been better if there was some button which allows you to switch to previously paired devices which my Bose Sound Sport ear phones do rather than going to the device and connecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shashank,
We appreciate your review of the headphones. The unit is designed to be connected to 2 Bluetooth devices simultaneously. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
We hope this will improve your experience with the WH1000XM4 headphones. Thanks for sharing your review and for choosing Sony.
~Ralph
For a drummer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these specifically for when I'm drumming at home. They are definitely what I needed over the other ootions out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Gboss!
It is awesome to hear that the WH-1000XM4 is exactly what you needed for your drumming sessions! With our industry-leading noise canceling, these headphones are perfect for blocking out the heavy hit of the kits while keeping your backing tracks crystal clear. We are thrilled to be a part of your musical setup!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Wow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I put these headphones on and turned them on the white noise made me feel like I was alone. The sound quality while playing dance music was unparallel. I will definitely enjoy these for work purposes only ahem.. the USB C cord is pretty small in length but it charges quickly. The ear customization settings for better sound quality was mind blowing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDavisSATX,
Thank you so much for the 5 Star rating! We are truly happy to hear you are satisfied with the fantastic sound quality and features- especially the ear customization settings of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
My dad loves these! Great sound quality!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my dad as a birthday gift and he absolutely loves it! He is big into music and sorta audiophile and he raves about the sound quality! Couldn’t be happier with this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sumit, we're glad your dad loves the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
First time I have loved headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! I took these on my most recent airplane travel, and they were wonderful. They blocked out alll the noise I didn't want, but allowed me to hear important announcements. Of course, I could also listen to the movies in comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PERFECT, We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
good buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and comfort but not good for gym i would use only at home
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NikG, we're glad you like the sound quality of our product! We're sorry to hear that you have an issue using the headphones on the gym. As it turns out, the headphones aren't quite designed for sports. To prevent the unit from falling, adjusting the headband and the earpads properly can help for a firmer hold and better noise canceling experience.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work great. Great sound and comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Azbooks, we're glad you like the sound quality and the comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
If you’re thinking about buying… do it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first pair of headphones I’ve enjoyed since my Beats Solo’s. I don’t think I’ll ever get rid of them because they’re that comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RianS, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. Thanks for choosing Sony! -Jess
Best ANC Headphones around!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best ANC headphones I've used! I've owned the Sony XM2 & XM3 prior to these. These improved on the ANC from the XM3 and those are still considered one of the best. The multipoint connection makes these so much better. My only issue with these would be that the "cabin pressure" feeling on these are ever slightly more noticeable than the previous models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phil, good to know that you like all the improvements we made on the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
Your feedback about its fit and comfort is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones with great feature set. Easy to use and sound great for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayG, Great! We're thrilled to hear that you are enjoying your new headphones. Thanks for choosing Sony. Carl
- Pros mentioned:Sound quality, Weight
Xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Light. Durable. And the sound quality js great.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, CoolJay0521! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. Sound is very clear and there comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harhar,
Good to know that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Bass
Excellent headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not an audiophile by any means And have the bow 700s as well. I compare the two and I could say the NC on the Bose without music I do feel is slightly better. The Sony there is a hissing that is well heard. With the audio on it is hard to determine which one of the two are better. If you’re someone that enjoys more bass I would highly recommend going with the Sony over the Bose . I don’t think you can go wrong with either one. The app for the Sony though gives you so much more room to play with the options and adjusting it to your own means.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wes1894,
We appreciate your review of the headphones. Good to know that you like its sound quality and the dedicated app support (Sony Headphones Connect app). Make sure to update the software version of the headphones (via the Sony app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
If you're hearing the hissing sound from one side of the headphones, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Good headphones, good listening.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone, extremely comfortable to use. Top notch sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Psramirez, we're happy to hear that you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality, Weight
Great
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound and quality very light. weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayjack, Awesome! We're pleased to hear that you like the sound and quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and excellent sound quality! Great quality for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliS,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise-canceling in this is amazing! I work at home and with the pandemic my kids are also home doing school. I throw these on and I can no longer hear my kids schooling and can get my work done with ease. Gaming is great with this pair with the 360 sound I can hear people from so far away that it gives me an advance in the game winning more often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wolfee,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph