Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time trying these headphones and a huge upgrade. I had beats headphones before but the sound quality wasn’t there. These headphones feel like I’m at a concert. You can control the sound quality on the Sony app which is a great tool. I would recommend these headphones if you enjoy listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rose, Sounds like you made an upgrade! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Good headphones - never get wet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rlly good headphones - these are actually the second ones I bought. Very durable except for with water. Do not get these wet you will regret it they will stop working. Also sometimes they fall of my head but idk if I just have a tiny head. They never break when they fall tho
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Kgr1,
Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With the amazing sound quality, long-lasting battery life, and top technology Noise Cancelling feature, we are sure you'll love them even more as the time goes by!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Sony XM4's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best over the ear noise cancelling headphones you can buy right now. If you're on a budget and don't want to waste an extra $100 for the XM-5's then these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, we're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Good headphones, good listening.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone, extremely comfortable to use. Top notch sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Psramirez, we're happy to hear that you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Best headphones bought.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit comfortably . The noise cancelling is great .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wk21, Great! Good to know that the headphones fit comfortably. We are also glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Better than Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went back and forth a few times between this and Bose, but the design of this is just better overall than the comparable Bose. Has some cool features like pause when you remove them from your head, and I like the customizable sound profiles. I owned Bose NC headphones for 6-7 years prior to these, and there's no noticeable difference in build or sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi snorlax9,
Perfect! Thank you for such an amazing review. We strive to deliver best sound quality and features on our Headphones. We're glad to like the design compared to other Headphones brands. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Had them for about 4 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dang I really enjoy these headphones, ihowever i did play tennis with them and they were not the best i was more scared to let them drop but when i am not being active these headphones are dope to listen to all kinds of music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashnotashy,
Thank you for the purchase! We're glad to hear that you're enjoying the heaphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are so amazing. Such good quality. I want to buy another pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OnyenkaO,
Awesome! We're glad to hear that you like the quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and excellent sound quality! Great quality for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliS,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly! It’s very convenient for the gym! Sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiaC, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Go To Headphones for Noise Canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling. I was on an airplane with a crying baby behind me and could barely hear it. Great quality audio and I love the auto-adjust feature on the noise canceling too. Only downside is they get a little heavy if wearing for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahK, fantastic! We're truly happy to learn about your satisfaction with the amazing noise canceling feature and exceptional sound quality of your WH-1000XM4. Also, we're thrilled that you love the Adaptive Sound Control feature of these headphones. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
when you are happy about your purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Loved them! Good sound quality and design, very durable battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cell,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Great Christmas gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones for my sister for Christmas she wanted them for a while and she tells me they work great and design wise pretty good wish they kept it on the xm5 but both are great head sets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enderrot, awesome! We're glad you hear that! Hope your sister is enjoying her new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony done good!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality is great. Noise cancelling is also very good. Touch volume adjustments on the outer right earpiece are a little touchy. Volume level doesn’t get quite as loud as I would personally like, but at least it is distortion free. One of my favorite purchases nonetheless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deftwing,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. We also appreciate your review about the touch sensor and overall volume of the headphones.
If you are having an issue with the touch sensor, you may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254046
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The overall volume may vary depending on the source content. These steps may help improve your experience:
-Turn up the volume of the headset and the connected device.
-Connect the Bluetooth device to the headset once again.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sounds great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable enough to wear to bed, love the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephW, we're glad you are enjoying the comfort and you love the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy and good quality although a tad expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4, user879429! We are really happy to hear that you find them very comfortable and of good quality.
We also appreciate your honest note about the price. We strive to create products that offer a premium experience with industry-leading features like our noise cancellation and sound quality. Your feedback helps us understand our customers' expectations regarding value and performance, and we'll take it into consideration.
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Nice Pair of Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can do a lot of controlling of these headphones through the Sony app. Love the 360 sound you can get with the Deezer app. The sound is great, I’ve heard details in tracks I’ve listened to before in these headphones I’ve never heard before. If you want a pair of good quality headphones, and don’t like Bose, or Senniheiser, these are the headphones to give a try.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tonymac, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
SONY HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great noise canceling, but I am in fact a a bass head, and they didn’t have enough bass for me personally, great headphones but just not what I was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EliR,
Thank you for sharing your feedback and we're glad that you appreciate the noise canceling capability of our XM4. Your comment is highly appreciated and will help us improve our future products. Thanks for checking Sony! - Marco
- Pros mentioned:Sound quality
Sound great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the noise cancellation does the job but if your a bass person these are not for you as they lack bass but the sound quality is what makes up for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SteveC,
Great! It's nice to know that you are amazed by the audio quality and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Great purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones for work where I needed to listen to people speaking and sometimes whisper. They have been great! They also stay charged for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StarrmL,
That's great! It's nice to know that our XM4 headphone was able to help you concentrate on your work. Thank you for choosing Sony! - Marco