Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- |
- SKU:
- 6428314
Customer reviews
Rating 4.7 out of 5 stars with 12135 reviews
(12,135 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
I love these so much
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints in the slightest. The audio is crisp and clear, battery lasts a good while, and they're pretty durable. I'm usually worried I'll snap them with the size of my noggin but they don't get stressed too much at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickA,
That's fantastic to hear! We are glad you're enjoying the crisp audio and durable design of your WH-1000XM4 headphones.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Battery life, Sound quality
Rated 5 out of 5 stars
"Makes you fall in love with music all over again"
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly can't suggest these headphones enough, GET THEM, and if you dont like them for the first week then return them. Be Warned They will bring a smile to your face because they bring Life back into your music. IMPORTANT: I suggest to close your eyes when using them, it elevates the experience. Clarity: 10/10 Based on the song, you'll probably have an out of body experience when using these headphones. Base: 9/10 Change default settings for more base if need be. The settings you chose will make you hear things you didn't Noise Canceling: 10/10 Better than bose, without the pain. Battery: 10/10 Charge for 10-30 minutes get hours of playback. Overall: 10/10 Yet another BestBuy.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM4 Wireless Noise Canceling Headphones. We are extremely pleased it suits your needs and you like the incredible audio, excellent noise cancellation, and great battery life of the unit. Your assessment is spot on. It's just you and your music with the WH-1000XM4 headphones. The easy way to enjoy less noise and even purer sound, with smart listening technology that automatically personalizes your experience. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Bass, Comfort, Sound quality
Rated 5 out of 5 stars
Year Update - My Go-To Headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are UNREAL!! Off the bat, I love the bass and sound quality. I've had them for about a year now. They are so comfortable; I can wear them for long periods of times. Good for going to the gym, running errands, or just listening to music. The ANC noise cancellation is great. There is an app compatible with most phones that can be used to change audio settings and more! I would recommend 9/10!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TypicallyanAppleUser,
Great! Thank you for your recommendation. We're glad that you still enjoy listening to your favorite music with our Sony WH1000XM4. We're happy that you still find them comfortable, good for gym activities and not to mention, the awesome ANC or noise canceling feature that still works fine. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Rated 5 out of 5 stars
The GOAT of the Headphones in my opinion.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros Noise-canceling is crazy good—I can barely hear anything when on a crowded bus or coffee shop, and a distant blender just disappears. Battery life is long-lasting—Sony promises up to 30 hours of playtime, and usually that tracks with my use. The quick charge is handy too: just a 10-minute charge can give you several hours more. Features feel futuristic—multipoint Bluetooth to connect both phone and laptop at once is a game-changer, and speak-to-chat that pauses music when I start talking just works so well. Cons Comfort can dip over long sessions. After a few hours, I notice ear fatigue at the top where the cups press; they’ve tried headband tweaks but it’s still a balancing act. For me, this is the headphone GOAT, its incredibly good, I highly recommend it for all users. I use it for gaming, music, gym... And the case that comes with its feels super premium and expensive. I Love this Headset.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing such a detailed and fantastic review of the WH-1000XM4 headphones, Itamar! We are truly delighted to hear that you love them and that you consider them the "headphone GOAT."
We couldn't be happier to know you're experiencing the incredible noise-canceling performance we designed, allowing you to find peace in a crowded bus or coffee shop. It's also great to hear that you're taking full advantage of the long battery life and handy quick charge feature. We also appreciate your comments on the "futuristic" features, like multipoint Bluetooth and Speak-to-Chat, which were created to seamlessly integrate into your daily life.
We do hear your feedback regarding the comfort during long sessions, and we understand that ear fatigue can be a concern. We are continuously working to balance a secure fit with ultimate comfort. Your willingness to recommend these headphones to others for a variety of uses, from gaming to the gym, means a great deal to us.
Thanks again for choosing Sony and for sharing your valuable feedback. We hope you continue to love your headphones!
Best regards,
Gus Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
In love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I have now had them for over a year. The sound quality is still just as good as well as the battery life. I originally bought these for airport and gym use when I’m not using my AirPods but actually use these quite often. I even use these headphones for gaming and when I just don’t feeling like sticking my AirPods in my ear. Cushioning has flattened a little but not too much. Still very soft and comfortable around my ears and on top of head.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiaB, Thank you for sharing your experience with us. We're glad to hear that you are impressed with the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Old faithful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've consistantly using these headphones for running and regular use. I have close to 200 hours of use and the battery is still going strong. I like that you can set up ambient sound control to switch modes from noise cancelling to ambiet sound when you go from sitting to walking/running. These headphones have held up well to endurance running in the Texas himidity and heat but the abuse from the sun and heat the blue color has begun to peel off. Even with the color coating peeling off the touch controls still work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Hamburgerpattys,
Thank you for choosing Sony!
We're glad to hear you love the battery life and ambient sound control of the WH-1000XM4 headphones during your Texas runs! Thank you for highlighting the color peeling issue. While we're sorry to hear about it, we're pleased the touch controls are working well. We value your feedback and will use it to improve our products.
For the peeling issue, please reach out to our repair service center, Encompass: https://sony.encompass.com/parts-accessories/Sony-Repair-Services.
Best regards,
-Fred
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Gorgeous and Sleek
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone are amazing! The noise cancellation works perfect. They also stayed on my head just fine while I was working out. Was worried that they could fall off while running, but they stayed on just fine. Also if you’re looking for headphone with good bass these would be perfect for you. Also don’t need to be charged very often and would last days even weeks depending on how often you’d use them. Would 100% recommend to anyone looking for a more budget friendly pair of headphones. Sound quality is amazing and definitely worth it.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AvaB,
Thank you so much for taking the time to share your experience with the WH-1000XM4 headphones. We're thrilled to hear that you find the noise cancellation effective and that they stayed securely on your head during your workouts! It’s great to know you appreciate the sound quality and battery life as well. We're glad you consider them a budget-friendly option.
Thank you for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Xm4s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, fit very well, good noise cancellation, good sound quality, very nice color, and I like the control panel on the side, connection is decent, battery life is the best. Best headphones out there tbh.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user630109, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
MUST BUY HEADPHONES
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling headphones I have purchased. I have been using these headphones for close to 2 years now and they are still going strong. I use them on my daily commute to work and the noise canceling works perfectly where I can’t hear anything with my music on. Its also really good headphones for studying in a loud coffee shop. Also great for working out in, when I run they don’t fall off my head and though you may feel a bit hot wearing them while exercising it doesn’t bother me too much because I can just take them off for a few minutes and they are good to put back on again. The charge still holds up and lasts for days that I sometimes forget to charge them. Must buy headphones as they are so easy to store away.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Savannah, Awesome! Thank you for sharing your 5-star review of the WH-1000XM4 headphones. We're thrilled to hear that you've had a wonderful experience with them over the past two years. Your thorough feedback on their noise canceling features, comfort during workouts, and impressive battery life is incredibly helpful. It's great to know that they have served you well during your daily commute, study sessions, and exercise routines. Your insights will undoubtedly assist others in making an informed decision about these headphones. We truly appreciate your choice of Sony! - Romeo
- Pros mentioned:Bass, Comfort
Rated 5 out of 5 stars
World class ANC, sound, comfort, build & features!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These replace my B&W PX ANC cans. They’re lighter & considerably more comfortable in long sessions. They have more emphasis on the low end out of the box with the ability to deliver deep, ear rattling bass. The Sony app gives me the ability to customize the sound to my liking. The ANC is more [compared to the PX’s] effective with reducing ambient noise and while I don’t utilize all the available tech now, it’s very comprehensive & I may experiment down the line. Overall I am very satisfied & they were well worth the wait!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
A noobie prospective..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never really owned high end headphones worth this much. I purchased them considering how it will fit my lifestyle otherwise I wouldn’t need to own them. I’ve tried on some Beats by Dre and some lower end wired headphones but so far these Sony’s are as good as they say. Dre’s are too bassie and they don’t have the app features Sony’s app has. I did consider the 900’s but I thought with my Best Buy card I might as well get the nicer ones. I like the multi-connection feature for work. I’m a designer so the noise-canceling really helps me concentrate away from my coworkers. I learned I didn’t have to have volume up so high. The noise-canceling helps big time and keeps my ear drums safe lol. Honestly if I’m chilling easy, 50% volume is crisp but 80% if I’m hyped. Anything above that starts getting too loud for me. Fitment is nice and light but I can’t have them on longer than two hours. They fit comfy around my neck and people love their look. I have the gray ones. They also fit well around my hat. The noise-canceling may not be 100% but I adjust the canceling anyway when I use my hat which will almost always be outside of work. Sound quality is good. I like all types of music like OVO, indie, jazz, lofi... the frequency response rate is fine on these. I know the 900’s have a different hrtz rate that is supposed to get you a bassier sound but these will pick up all the low freq you’ll ever need honestly. Overall I think for the price, even with it tapping into the 400ish dollars, it’s kind of worth it? If you can afford it. Like I said, if it wasn’t for my Besy Buy card I wouldn’t of bought them outright only bc it’s not in my priority budget wise. Hope this helps someone.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crivrex, wow! Thank you for your detailed review! We are glad that you are enjoying the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Regards, Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great Headphone Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A present for my boyfriend but I have the same ones so I knew it was a good purchase. The sound quality on these is incredible and so is the noise canceling. I use them at the gym on my runs and to study for my classes. They’re so comfortable and the battery lasts me a week without charging.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KianaH,
This is definitely a great present for your boyfriend! Nice to hear you like the amazing sound, comfortable fit, noise cancellation, and long battery life of the WH1000XM4 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
One of the best Sony headphones out there!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have these headphones for 3 years now and I can definitely say these are one of the best headphones out there. These over the ear headphone are very comfortable to wear! It’s great for folks who like workout! They wrapped around nicely around your neck so doesn’t feel bulky at all! There minimal buttons on the headphones so it’s all through a touch interface on the headset. You can even turn them off if you like on the Sony app! The noise cancellation feature is great and helps me focus on what I need to do and the battery life is excellent! I definitely would recommend the replacement plan if you use these often!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sonika, Awesome! We are glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Connectivity
Rated 5 out of 5 stars
Great sound, very comfortable, but some bugs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall these are great headphones. The bass and mods are punchy and the treble is exciting and lively. The added surface area on the earcups spread the already light pressure across more of your head, making a much more comfortable fit. The multipoint connection works for the most part, but as of firmware 2.0.6 it still needs some tweaks, especially for MacOS and iOS switching. All in all this is a sold pair of headphones, but I would consider doing more research if you already have the XM3s.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Headphone Powerhouse
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful. Great purchase. Sounds amazing and I hardly ever have to charge them. Used them on a 20 hour flight and it changed the game. I’ve never been so comfortable. The carrying case also makes transportation so easy. One gripe is I thought the cushions would be a little more plush/firm
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the sound quality, battery life, comfort, and supplied case of the headphones. Your feedback about the earpad cushions is greatly appreciated. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
I love them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVE these. Ive owned the for 5 months now. The noise cancelling is about a 4.5 out of 5. If you have music or something playing that 4.5 is taken to a 5 cause you can't hear anything outside then unless you switch it to ambiet noise. If you have noisy roommates, etc., you will love these. Sound quality is around a 4.7 for me. Best headphones ive ever owned. You have to download a free app for your phone to use them. There, you can change the tone of the sound in several different ways. These are the best. If your looking for peace around you, pick them up. They charge quickly. Padding is A+++ and extremely comfortable to wear for hours. Be patient if your having issues setting them up. Included is a charging cable and very nice hardshell carrying case.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheGhostRyder,
Awesome! We're happy to know that you love your new WH1000XM4 headphones. Great you like the noise canceling feature, sound quality, fast charging, and comfortable fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Money well spent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony continues to push the bar higher and higher with what they can do with audio. The headphones are very comfortable for hkurs of streaming with an insanely long battery life. They have a premium feel to them and the setup is a breese. You can't gobwrong if you decide to pick a pair up.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasF, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Your assessment is spot on! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Wear all day in total comfort. WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
GET IT!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They say you get what you paid for, and every dollar spent on this headset was worth it friend! It is top-tier for everyday life, the noise cancellation is unmatched! You see lips moving and that’s how you know the person standing in front of you is talking. This Sony WH-1000XM4 is the way to go if you’ve been contemplating and debating friend. The combination of high-quality Bluetooth codecs, great sound, improved noise canceling, amazing battery life, and smart features like auto pause and Bluetooth multipoint allowing you to connect to two devices at once is a feature you didn’t know you were missing in your life until you have it. What sealed the purchase for me was the ear cup padding (it’s giving vegan) translate that how you desire. My previous headset pressed against my earlobes and gave me a headache after an hour. These Sony ear cup paddings surround the ear kinda like a newborn pillow lounger! I don’t like to leave reviews (ever) but I’ll spend hours reading reviews on a product I’m debating on. This is me paying it forward for all the reviewers that have helped me with past purchases.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dekobe24, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality, Weight
Rated 5 out of 5 stars
Once again the best from Sony…
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing active/noise cancelation and superior sound quality! One of my favorite pairs of headphones on the market, they’re light, come with a substantial case, include all cords, and last me days at a time before charging! They also have adjustable EQ and noise cancelation, something like the AirPods Max do not. One of my favorite gifts for family/friends!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello sf64,
Awesome! Thank you for your wonderful review of our Sony WH1000XM4. We're glad that you like the quality of our XM4, especially the sound quality, noise canceling capability, battery life, design and the beautiful case. Perfect gift for your love ones. You can fine-tune the headphone using the Sony Headphones Connect app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I wear them for long periods with glasses and they don’t bother me much. Noise cancelling and awareness features are excellent.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahS,
We're truly heartened to learn that you love your Sony headphones and that they're comfortable to wear for long periods—even with glasses. Thank you for your fantastic 5-star review! It's wonderful you highlighted both the noise cancelling and awareness features, which are designed to help make every listening moment immersive and effortless.
Thank you for choosing Sony—wishing you a truly enjoyable day!
DiegoV.


















