Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
One of the best headphones you can buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones I use them every time I fly and they are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garythesnail, Thanks for the 5-star rating! We're glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Best purchase ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I have ever owned and I am not a big fan of over ear headphones. The sound quality is fantastic and to me way better than any other over ear headphones. For the price you really shouldn't pass these up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wrxguy84, We're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a couple weeks ago and its so good heard people saying how good this headphone is and it’s true!! Definitely worth it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianR, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Weight
Nice gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughter for Christmas. It is lightweight and seems so much more convenient than the wired headphones from back in the day. She has not used them yet, but it's exactly what she wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nicmonmom,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass
Fantastic effects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones provides high feel of thr bass music could enjoy the depth of the music!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KKRR, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Bought this to replace an earlier model that lasted for over 3 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, MeAndHim!
We are so glad to hear you are enjoying your WH-1000XM4 headphones and that you chose to replace your previous pair with another Sony product. It's incredibly rewarding to know that the durability and quality of our headphones have earned your loyalty over the years.
Thank you again for being a Sony customer and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling and the sound quality is so great! I can finally stay focus and stop getting distracted from all the little noise around me. My partner and I both got this same model because we love it so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, We're glad that you like the sound quality and noise canceling feature.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Superb sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was on the fence of getting either the xm4 or the xm5 ultimately the design of the xm4 appeal to me more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamNguyen,
Thank you for the 5-star rating! We're delighted to hear you like the superb sound quality and stylish design of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
Product review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great with the app. Got it in great condition and can survive the outdoors
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SolomonA,
Thank you for choosing Sony!
We're excited to hear that your new WH1000XM4 headphones are working great and that you're enjoying all the features available through the app. It's wonderful to know they arrived in great condition and are able to survive the outdoors, exceeding your expectations.
Best regards,
-Fred
- Pros mentioned:Sound quality
Comfortable Headphones for a big head!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of over the ear headphones. I've got a fairly large head (and big ears) which was an issue for my Beats headphones, but not with these. Very comfortable, excellent noise cancelling, and incredible sound,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrHutz,
Amazing! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Better than Bose 700
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, but better than bose 700. Sony sound quality is better and does not nickel and dime you for every little thing like bose. Bose is selling a portable usb link to help with the connectivity of the bose 700. They are trying to make more money by solving a problem in their headphones, which is the connectivity. Sony headphones connect to my pc, but bose 700 glitches.
I would recommend this to a friend - Pros mentioned:Sound quality
The best headset
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my husband and he loves it so much. He’s very happy with this product. He had tried the more expensive and well known brand and returned it and got this one instead. Very happy and would highly recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Margie, Great Choice! Choosing these headphones will definitely be worth it. We're happy to hear this was a great gift to your husband and he is having an enjoyable listening experience with his new WH-1000XM4 Wireless Noise Canceling Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing this awesome feedback and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Great headphone and plenty of features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Builds on the XM3 and adds more to what's already great. No issues with it at all. Only thing that can get a little annoying are the various movement profiles since sometimes I'll be moving a little bit which will trigger a profile movement change
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wongplacewongtime, we're glad you like the improvements we made on these headphones. You do have the option to turn off the adaptive sound control on the Sony Headphones Connect app. Hope this helps your experience. Thanks for choosing Sony. ~Ralph
Good cans. They gave me a headache...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4's have great sound. I compared them with the Bose Q45s to see which sounded better and most comfortable. The XM4s sound was ok. It didn't blow my socks off. I think sound is subjective. Comfort-wise, the Sony's gave me a headache. I could not wear them all day when focusing when I am WFH. Too much squeeze on my head. Many reviews say that the XM4s are some of the best on the market. (I didn't try the XM5 because I want folding headphones.) However, I preferred the lighter, smaller profile Q45s over the heavier XMs. ANC was about equal. I also tried the new Beats Studio Pro that recently came out. I loved the sound. They were NOT comfortable. So.... the XM4 are good cans. I liked them. However, I prefer my Q45s. I forget they are on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoyaH, Thanks for sharing your review/feedback on the Sony WH1000XM4 wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound!!! Best purchase!!! Very comfortable to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, Awesome! We're glad that you are enjoying the sound quality and that you find these headphones comfortable to use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
- Pros mentioned:Sound quality
Best over the ear headphones I've owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best over the ear headphones I've owned. Noise cancelling is great and pairing was easy with the required phone app. Only wish I would have waited another month as the XM5's are coming out soon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bjahns, We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
AMAZING
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to finally have them since everyone was raving about the noise-cancelling feature, and it didn't disappoint! I sometimes feel like it dies super quickly on certain days, but on the contrary, it charges super quickly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sherlyn,
Thank you for the purchase! We're glad to hear that you're enjoying the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You won’t go wrong with these if your want a good over ear headphone with all the bells and whistles. It’s way too big for my head though, so if you have a tiny head like me then you might not find these as comfortable as others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katy, Glad to hear that you are happy with the sound quality and features of your new WH-1000XM4 headphones. To reduce discomfort while wearing the headphones, try adjusting the headband and the earpads properly. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
Regards,
Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great. I lived in a very loud apartment building and these really made the difference. They really cancel out sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CamilleC, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is definitely an excellent headphone with superior quality with the price range. While still have room to improve: - can be lighter, - it has some features could trigger by mistakes, such as speak to chat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaoZ, Awesome! Glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl