Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best of the best. Used these on a 5 hour flight and the noise canceling was a life saver. Sounds quality is great and they have great construction
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonah,
Awesome! We're thrilled that you are enjoying the noise canceling function, sound quality, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Battery last long. Over all o am satisfied with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, BrendaC! That's very generous of you! We're truly pleased to hear you love your new Sony WH-1000XM4 and this headphone delivers exceptional sound quality and long-lasting battery life. It's good to know that you are very satisfied with your purchase. Thank you so much for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Weight
Excellent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones. Lightweight and the customizable eq is the best part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leah, Great! We're very happy to hear you like the lightweight design and customizable EQ of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and I’m amazed at how well the sound quality is
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MariaG,
Thank you for choosing Sony!
We're honored to hear that the sound quality of the WH1000XM4 headphones has impressed you. Your appreciation motivates us to maintain the high standards that make your listening experience exceptional. Thank you for sharing your feedback with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Price and quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for the price but i wanted to see how the newer model were which im very impressed with xm5. Very clean and good for nosie cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Austin, We are glad that you like the quality and price of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
so comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i also have the XM5 headphones and i think both of them work very well. they are super comfortable on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jtlr, Thank you for purchasing the Sony XM4 and XM5! We're very happy to hear that both of them works very well and you like the comfortable fit of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
It worths every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphone I ever had. I can hear clearly and has excellent noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MuluT, it is nice to know that you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great noise cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using them for a week, and all I can say is that the sound quality is great and the noise canceling is the best (airpods pro are great but fall behind this headphones). The only con is that after some time they hurt the ears and cause sort of a headache. Check if they fit your ears, otherwise it could be a painful experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luigi87, we're glad that you like the sound quality and noise canceling function of the headphones. Make sure to adjust the headband of WH1000XM4 for superior comfort and fit.
We appreciate your feedback. This will certainly help us improve the quality and performance of our products. Thanks for choosing Sony.
~Ralph
Sony XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible and durable headphones. They are incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Egor!
We are absolutely thrilled to hear that you find your WH-1000XM4 headphones incredible! We take great pride in engineering our headphones to be as durable as they are high-performing, so it’s wonderful to know they are standing up to your expectations.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Love this headphone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use. Sound quality is wonderful and really does cancel out noise around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathrynW, we're glad you like the ease of setup, sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Employee company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Real amazing,sound, noise cancelation and muitlples features still to discover. Excelent purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarcoV,
Congratulations on your purchase! We are very happy that you chose our Sony WH1000XM4. You will surely enjoy this one for having such an awesome noise canceling capability, amazing audio quality and other fantastic features through the Sony Headphones Connect app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Quick Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are f@%k!ng amazing! I highly recommend this product. I was bummed that I had to take a break from 'em so they can charge. The Sony XM4 is (arguably) the ANC king (atm). Pick 'em up if you can.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieLord98, Awesome! We are glad to hear that you are happy with the headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best bang for the buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and sound for the price. They were for my wife and does exactly what she needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelR, we're glad you like the sound quality of our product. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Cocoon of isolation to melt the stress away!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down my favorite headphones of all time!!! I just sit and listen to music with the noise canceling on to get away from all of the stress from the day. Very very very nice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techy2aFault,
Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones BUT…
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones, however, I use these as my work headphones that replaced my older pair of 10+ years. While your relaxing, amazing quality, however when I’m jogging and running there’s a decline in the sound quality from the bouncing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roxie, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
No Noise
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing! Comfortable and perfect when I want to relax and focus on school work
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Korina, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony XM4 headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but the newer xm5 is available for just a smaller premium
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinM,
Thanks for sharing your review and experience with the WH1000XM4. You can't go wrong with these headphones! Rest assured that these also offer premium quality just like any other Sony Headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Bestbuy the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work perfectly and sound great i I love. I love buying my electronics form bestbuy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Staci,
Wow! Thank you for your review and for the 5-star rating! We're glad that you love the sound quality of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Industry Leading Noise Cancelling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my Bose QC 35's to try these guys out and I was not disappointed. The sound quality, increased noise cancelling, and features through the app make these some of the best headphones on the market!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Solid ANC Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great on these headphones, and then functions are fun to customize and easy to use. I really enjoyed having a wide range for how much noise cancelation I wanted to set the headphones at. The talk to stop music feature is a bit clunky, but overall these are comfortable to wear and great noise cancelling wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi admin, we're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
We appreciate your feedback about the Speak-to-Chat function. Thanks for choosing Sony.
~Ralph