Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews and had my doubts about the hype but was not disappointed. Noise cancellation is awesome and each day these begin to sound better and better as the drivers break in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BandDad, We're glad to hear that you are satisfied with the noise cancelation of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used my Sonys almost everyday for 3 month and I have never had a problem! The nosie-cancelling makes music so immersive!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerP, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
2 thumbs up
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife to use at work. Noise canceling works good and good sound quality. She has a small head and loves them. I like them my head is a little bigger and not as a natural of a fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WadeJ, Thanks for sharing your experience with the Sony XM4 wireless headphones. We're glad that you are enjoying them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. -Craig
- Pros mentioned:Sound quality
Solid headphones for the price with great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best i used at this price point 350 ( bought on sale for 278.99) swapped over from Bose to these, with the features and sound quality definitely best bang for your buck , very content with these though may need a software update for one bug i experienced.. dinging or etc while already connected
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Price
Looking into refurbishing my Sennheisers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a quick review without a lot of detail because I'm in a hurry. My Sennheiser headphones that I've had for the last 12 years are way better than these, but everything is getting cheaper I guess so for the price of about $300 these are okay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT,
We regret to hear that it hasn't lived up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products.
Should you need further assistance, please let us know so we can turn your experience around. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Case number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Music sounds great. Noise canceling is great. I was looking at these and Bose, but these sounded better. Only con is the bass. Not as good as skullcandy but decent. I would recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing I use them every day. I love the fact that when I talk it turns off what I’m listening to till I stop talking for around 15 secs Great sound, and the noise canceling is amazing as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexander,
Great! We're glad that these headphones are already part of your daily lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but it recently stopped working. I've enjoyed it so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tp4bb,
While we are happy that you are enjoying your XM4, we're sorry to hear that it stopped working. We would like to know more about what happened. For the meantime, please try these steps.
- Make sure the battery is fully charged.
- The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
- Reset the headset.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Regards,
Marco
- Pros mentioned:Sound quality
Awesome Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones connect easily using Bluetooth. Awesome noise canceling ability. Music quality is better or equal to more expensive headphones. If you buy these you won't be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Morgan,
We're glad that you are happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Perfect sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had Bose and Apple, but nothing beats these headphones for the sound quality. I was skeptical to begin with, but after putting these on, I can honestly say that I am a believer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iowaphish, You've made an excellent choice! Thank you for the awesome feedback. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. -Sam
- Pros mentioned:Sound quality
Crisp and perfect sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my daughter. The sound it produces is so crisp and perfect. She has Bose and Marshall before, she said this headphones is way too much better and not hurting her ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BluePink, Amazing! We're glad to hear that your daughter loves the sound quality of her new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best Noise Canceling Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. The noise canceling is great. I can work in quiet, even while my Grandson watches TV and/or plays switch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanneG,
We appreciate you taking the time to share your experience with the SA-RS3S speakers. It's wonderful to hear that the new sound is so much better and that the clarity has been a great benefit for you both.
We are very sorry for the pairing difficulties you faced and for the confusion with the included instructions. We understand how frustrating that can be. We're happy to hear you found a helpful online guide and were able to get everything working. Please know that our support team is available from Monday to Friday 9am - 9pm ET and weekends 10am - 8pm ET. May you need further assistance you can reach out to us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks again for your review, and for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Life savers- noise on airplane gives me a headache - this makes the flight so much more bearable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Troll, great! we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Works great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter. She loves them. Absolutely can not hear me calling with the noise canceling on! Haha
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MistyG,
You made the right choice! We're glad that your daughter is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass
Yes, these are the ones you want.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If youre looking to feel the bass, you found your match.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Papis, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
love love love
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancelling is amazing! i can barely hear people talking or the cars or anything. helps me stay in my own little word
I would recommend this to a friendBrand response from SonyListens
Posted .Hi linxxvi, Awesome! We are glad to hear that you are enjoying the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Loose fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a little loose for moving around, but sound good and battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Foxx, Thank you for sharing your experience. While we're glad you like the sound quality and battery performance, we're sad to hear that you have concerns with the fitting. This is not the usual case with our XM4. We recommend to try and adjust the headband of your XM4 to the desired fit but it will not hurt your head or ears. By this, the headphone will stay on your head. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Amazing Kanz
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Was Waiting For These To Come Out & when They Did.... XM4's Did Not Disappoint The Cancellation is Outstanding & The Sound is Sony's Signature Symphony of Magic!!! Highly Recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrWendall23,
Awesome! We're glad that your patience has paid off. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headset even in 2023
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User friendly especially for a non-audiophile who wants a near premium headaet atleast
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pipoy,
Nice! We are truly happy that you like the quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
None of the 'smart' features actually work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a shame, but most of the 'smart' features of these headphones don't really work: 1) They don't reliably pause when removed (and start playing again when you've not returned them to your head) 2) They can't tell the difference between loud noises (like working in the garage) and speech, so it incorrectly toggle active noise suppression. They sound great. The noise cancelation is great. The range is great. The app is really very good and the controls are well thought out. They're very nice headphones, but you're paying for a bunch of 'smarts' that simply don't work. After much trial and error, I've turned each of these features off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PerverseOsmosis, We regret to hear that you're having an issue with the WH-1000XM4 Wireless Noise Cancelling Headphones. We apologize if the WH-1000XM4 headphones won't pause or the Wearing Detection function doesn't work. This may occur after moving from a cold to a warm place or after wearing the headphones under sweaty conditions. If the proximity sensor part inside the left unit housing gets fogged up, or if there are water droplets on it due to condensation or humidity (from changing temperatures or sweat, for example), the Wearing Detection function may not work properly. If this happens, leave the proximity sensor part facing up until the moisture disappears. In order to prevent it from being scratched, do not touch or wipe the proximity sensor part. Listening to ambient sound quickly (Quick Attention Mode). This function turns down the music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc. To activate the Quick Attention Mode
Touch the entire touch sensor control panel of the headset. The Quick Attention Mode is activated only when you are touching the touch sensor control panel. To deactivate the Quick Attention Mode
Release your hand from the touch sensor control panel. About the instruction manual video
Watch the video to find out how to use the Quick Attention Mode.
https://rd1.sony.net/help/mdr/mov0013/h_zz/
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Portable Audio Model Number:
Additional Information regarding your experience with the headphones:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you,
Jay