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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 354 Showing 7,061-7,080 of 12,587 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is simply amazing! Use them all day at work and the noise canceling is a huge bonus!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JRFlooring, Great! You definitely made the right choice. We really love to hear you like the amazing audio and excellent noise cancellation of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazinggg the beat headphones I have ever used thank you soo much sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DahnirR,

      Thank you for choosing Sony!

      It makes us really happy to hear that you love your WH-1000XM4 headphones! We're so glad they're the best you've ever used. Thank you for sharing your positive feedback.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy with this purchase. I am partially deaf so I wanted a pair of over-the-ear headphones. I am very happy with these. The sound is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cyb3rN1nj4, , Great! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, and noise canceling. For the price I wish the build quality was better, but it’s still pretty solid.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice, DanteB! We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The perfect ANC headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the perfect over the ear active noise canceling headphones. Multiple device support, superb ANC, easy to use, and amazing app for customizing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandomReviewer,

      Great! We're thrilled to hear that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and quality! The perfect choice for almost everyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Martin, Awesome! We are glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent we love them. Very good quality. We don’t tear any noise!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichelleM,
      That is awesome! We're thrilled to hear that you are satisfied with the quality and noise canceling capabilty of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    For gym use/ casual as well

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones in place of the Bose quiet comfort ones. I was surprised just how well if not even better they performed. Only issue I had with them was that the touch feature was a little sensitive at times while I was working out. Overall great product though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi brandonavila92, Awesome! Glad to hear that you are happy with the overall performance of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is crisp and powerful. Great purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Phillip,
      Awesome! We're happy to hear your satisfaction with your purchase. It'snice to know that you like the sound quality of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by a family member. Exceeds all expectations. Cancels out loud noise, lots of activity, and hones in on whatever you choose to listen to. Bought two. We use with IPADs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nameless,

      We're thrilled that the headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    These are end game

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a headphones stickler. I have been through google headphones, android, jay Birds, air pods you name it. These are the only headphones I have truly loved. Nuff said.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuygeek,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good pair of headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, I think anyone would be more than happy to get these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Javi,
      Nice headphone, right?! We're very happy that you appreciate the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you very much for your purchase and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I use this every single day. Love it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrianaH, We are glad to hear that you love your Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is Top-notch .I would definitely recommend this product!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello VictorC,
      Nice! Thank for your recommendation! We are truly happy that the noise canceling feature of our Sony WH1000XM4 works perfectly to block unwanted noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel a lot with the military on c17 and c130s i finally can watch movies and understand what they are saying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tolo, We are really glad to hear that. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and the noise cancelling is some of the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TylerB,
      Great! It's nice to know that you are pleased with the sound quality and noise canceling capability of your WH1000XM4. Thank you for choosing Sony and enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Never Leave Home without them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frankly these are the best noise cancelling headphones around. They sound great, block out every noise and are perfect for traveling and at home. I never leave home without these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spar10,

      We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and ANC. With the app you can fine tune these headphones to your exact liking

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanS, we're glad you like the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with nice noise cancellation, highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pink, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful great Comfortable Need to reach 50 charact

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jkar,
      Nice! Thanks for the feedback and we're glad that you like your Sony XM4. Enjoy and thank you for choosing Sony! - Marco Sony_US