Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
My Favs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those of us Media Junkies know the 2 best are These 1m4 and Sennheiser. And these are amazing. To me the sound even sounds more tuned. I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rdot213,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great pair of headphones. The only reason I give 4 stars rather than 5 is because of the stuffiness. After a while, they do get very hot to wear, especially in comparison to the Bose 700. But the ANC and sound quality are superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hunter,
We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the design and comfort is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headset.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headset with amazing sound quality and noise cancelation. Iam enjoying it everyday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxx, Awesome! We're very pleased to hear you're enjoying the amazing sound quality and noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoyed using while flying out of country. Great sounds!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RowenaI,
Perfect! We are thrilled to hear that you are enjoying your flights, thanks to the noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
XM4 - ANC at its best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling. Love the sound and that the app has an equalizer to adjust for preference. Comfortable even when wearing for hours at a time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were for my wife, and she loves them. She uses them in the kitchen when she is cooking, it keeps the noise out from our other TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Check band size
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. Not as great on the bass as some headphones but way better on noise canceling. If you have a head on the smaller size these headphones may not fit. I do not have to extend at all and they are a bit loose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarkandTw1s1t3d,
We are glad you like the noise canceling of the headphones. We will take note of your feedback regarding the headband. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Awesome Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been my favorite over the ear headphones for some time. Performs very well in all aspects.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianC, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound and features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. The noise cancellation works quite well. I can have the phones paired to two devices, so it’s easy to switch between them.
I would recommend this to a friend 
AMAZING LOVE IT 10/10 best thing everrrrrrrrrrrrrr
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] AMAZING LOVE IT 10/10 best thing everrrrrrrrrrrrrr
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Camaragirl25,
We are thrilled to hear you're loving your WH-1000XM4 headphones! It's fantastic to get such enthusiastic feedback.
We designed them with features like industry-leading noise cancellation and a long-lasting battery so you can truly get lost in your music.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Excellence and great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound. Definitely will recommend the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lourdes, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sounds Great but Can Hurt
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great sounding with amazing noise cancelling, but the earcup/headphone design may have the inside of the cup too shallow for people with larger ears and cause some pain if not adjusted properly or wearing for an extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleK,
We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the fit and comfort is greatly appreciated. For optimum performance, make sure to adjust the headband of the headphones.
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Phenomenal AirPods Max alternative.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly premium sound. A good alternative to Apple AirPods max, wonderful, build quality and sound. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
If you're considering them, just do it already.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's Sony's Flagship headphones. I don't really think anything else really needs to be said. If you're considering them, just do it already.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zoft, thank you so much for the 5 Star review! We are really thrilled to hear you are happy and satisfied with the superb sound & quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
For any music lover!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I’ve ever used! Coming from Bose, Beats, and others, these are the best quality of sound for the price. And stylish too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Bring peace to your next flight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did a nice job reducing cabin noise during a recent flight. Could still hear a crying baby but greatly reduced engine noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xyzzy, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
SONY's justified good reputation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top quality on this constsntly improved item from Sony as one would expect. Flexibility in operation and good noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SONYVALUE, we;re glad you like the flexibility in operation and the noise canceling feature of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing headphones by Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are the best headphones I ever try, I notice how well build and think they are just looking them, they're awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ACBO, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Did you say something?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve had so far. The noise canceling is no joke. Very comfortable and easy to use. Also the app is very user friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
Awesome! We're glad that you like the noise canceling function, comfort, and user-friendly features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
I would buy them again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband got these for me for Christmas and I love them. The noise cancelation is great and the other features are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jess, Great! We are glad to hear that you are happy with the WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl