Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality, Weight
Once again the best from Sony…
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing active/noise cancelation and superior sound quality! One of my favorite pairs of headphones on the market, they’re light, come with a substantial case, include all cords, and last me days at a time before charging! They also have adjustable EQ and noise cancelation, something like the AirPods Max do not. One of my favorite gifts for family/friends!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello sf64,
Awesome! Thank you for your wonderful review of our Sony WH1000XM4. We're glad that you like the quality of our XM4, especially the sound quality, noise canceling capability, battery life, design and the beautiful case. Perfect gift for your love ones. You can fine-tune the headphone using the Sony Headphones Connect app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Super comfy and amazing audio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too heavy, feels comfy and the audio quality is really good. Battery life is a little underwhelming though.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Pradip!
We are so pleased to hear that you find your WH-1000XM4 headphones to be comfortable and that you're enjoying the great audio quality. We designed them to be lightweight and comfortable for extended listening sessions, so it's rewarding to know we got that right.
We also appreciate your honest comments about the battery life. Your feedback is valuable, and we will be sure to share it with our product development team for future improvements.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Better than the Beats Studio!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t owned a pair of headphones since the original beats studios came out, yes the ones that were once $400, attached to a wire, and required a battery in the headset to work. Headphones have come a long way since then, so I decided to pull the plug on these. I was in between these, the studios, or the Bose. What ultimately led to my final decision was the way the ear cups of the headphones sat on my ear, and the total battery life. I prefer my ears to sit inside rather than the piece sitting on my ears. I’ve tried the other headphones, bought a pair of studios for my daughter since they were on sale and I’ve tried them out in comparison to the Sonys, I’m glad I went with the Sonys. My ears sat more comfortably inside, and the color alongside the case is very nice. Overall sound quality is awesome, they drown out noise really well and I love that there’s an app where you can customize how you want certain music to play. I have seen these go on sale from time to time, but I couldn’t wait, I needed something for studying. They last extremely long without me having to charge frequently which is a big plus. The case itself isn’t large either, it’s more flat which I love in comparison to the bulky round beats case. Overall quality of these in comparison to the beats is way better in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi esschantsy, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Anime Made Me Get This, no regrets!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been meaning to get a new pair for a while (I'm on the PC 24/7 streaming and working on art), and I've been looking at a pair of Sony's for years thanks to ANIME! My old pair was hurting my ears, good excuse, I don't regret my purchase. Love the style and color but I also love how almost versatile it is. The AUX port works very well when I need that direct connection but I've also been loving the wireless connection with my Phone (Pixel 7). There's also this automatic noise suppression and it's been a blessing so when I'm on a run I can still hear cars coming to get out of the way. The battery life is also SO GOOD, the range of the bluetooth is so far, I can go all the way to the basement while my phone is in my room (1st Floor, opposite side of the house). The price might be steep, but the quality is so worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CentaurWorks, You've made an excellent choice! We are so pleased to hear you like your WH-1000XM4 headphones and you're enjoying all of the features and capabilities. Also, we're happy that you appreciate the amazing battery life, very good communication range of the Bluetooth connection, and midnight blue color. At Sony we strive to put forward the best possible products for our customers. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound qualityCons mentioned:Connectivity
The leader in noise-cancellation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbeatable noise-cancellation quality and commendable audio quality make these the headphones to get when you need a quiet environment. Topping it all off is remarkable battery life (~30 hours). The main detriment is less than stellar connectivity options. It includes Sony's LDAC, but doesn't have any low-latency codecs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChadThunder,
Thank you for purchasing our Sony WH1000XM4. That's nice to hear that you appreciate the awesome sound quality, noise canceling capability and long battery life of our Sony WH1000XM4. Your feedback is appreciated as well. This will help us improve our future products. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Best Noise Cancelling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best headphones. They are adapted to your ear shape for optimal listening. The noise canceling is top notch. I have used them every single day for three years now. I am just now needing to replace them due to a drop/damage which was user error, no reflection on them. They are so comfortable and just absolutely the best. They fit entirely over the ear and the cushion is so soft.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonilynK, Thanks for the 5-star rating! While we're sad to hear about the damage, we're glad that you are impressed with it especially with the noise canceling and build quality. We hope you'd still consider our newer model in your next purchase. Thank you for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design, comfortability, and color. The sound quality is amazing, and noise cancellation is great. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user551513, Thanks for the 5-star rating!
We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Lives up to its legend.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very well designed and effective headphone. Industry-leading noise canceling really does it’s job. The gesture based controls are intuitive and effective. But my favorite feature is being able to create my own equalization profile via the app. They are very comfortable to use for extended periods of time, and the battery lasts at least 30 hours on a full charge. The included case is pretty great, too. See if you can find this exceptional product on sale. But even if it’s not, it’s worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grubbel,
Thank you for the 5-star rating and we're glad you like the noise canceling, battery performance and smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
These are the BEST headphones ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the BEST headphones ever. The noise cancelling is top notch, I work a lot at coffee shops and there usually very noisy but the headphones practically block all the noise. It also has an option to stop the noise cancelling feature whenever you speak to hear better. And they do not hurt my ears, only when i use them for long hours at a time. Overall i recommend them highly if you want some nice noise cancelling headphones that aren't super expensive like the apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angelina, we're glad you are enjoying our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Gereat cans.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the comfortability and battery life of these headphones. The sound quality is very good. The noise cancelling is excellent outdoors and in the office. It's great to drown out the co-worker that has a conversation so loud its almost uncomfortable at 50 ft away. The app to connect and control works well on Android.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rando666, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony's amazing quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far they're exactly what i was hoping for. I had an older wrsion where the fabric on the ear piece came off in one side after a few years. I bought a newer version (and i think the next step up in quality) as the sound and comfort is fantastic. I highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baldy1kanobe, thanks for taking the time to share your experience with the Sony - WH1000XM4! We are glad to hear you are enjoying the superior sound quality, and premium noise cancellation of these headphones. Thank you for choosing Sony and enjoy the great performance and excellent quality of our products! Regards, -Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
A great purchase!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for a bit over two years now and used and abused these babies well. Still no issues with quality of sound or of the product. They are comfortable, sound great, and the noise cancelling works well. Battery life is also wonderful and I can’t tell if it’s diminished at all over time. A great purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KhristopherW, Thank you so much for taking the time to leave us a review of your WH1000XM4. We're glad you appreciate the comfortable fit, great sound, top-notch noise cancellation, and excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
You need these.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. The battery last so long, they’re comfortable to wear for hours. I don’t have to worry about them getting scratched, they’re plastic, so they’re very durable. I wear them to study or to go to the gym… the sound quality is to die for and I can gladly mute the world around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyC, Great! We're very pleased to hear you're enjoying the long battery life, comfortable fit, durable design, and exceptional sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Sony Doesn't Miss! Great Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones. I use them almost everyday and they are perfect when travelling. I love that they provide the headphone jack for airplanes. I had no idea that airplanes made this switch but the provided jack is CLUTCH! The noise cancelling feature is pretty darn good. Overall these headphones are worth a purchase. Very comfortable and one of the best features is that you can connect to 2 different devices at a time. Audio can easily switch from my phone to my laptop without much effort on my end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, Thank you for the positive review! We're glad that you find them perfect when travelling and good to know you love that there is a headphone jack option. It's great to hear you appreciate the excellent noise cancelling feature, comfortable fit, and multipoint connection feature of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality, Weight
comfortable and cute
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very lightweight (in the best way) and comfortable! still playing around with the sound quality and preferences but so far, i really like it! very good for flights (noise-cancelling). bought this when it was on sale (cyber monday deals) and would say it's worth the price (though still slightly more expensive than what i would normally spend on headphones). very nice, compact packaging too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tl0828,
Thank you for the purchase! We're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Long overdue upgrade from xm3 to xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First Sony headphones in the XM lineup to support LDAC for customized EQ (XM3 doesn't support this). Audio quality had a big improvement because of this. Unfortunately multipoint Bluetooth doesn't support LDAC, so I'm keeping it off. Who needs multipoint connectivity when you can easily tap the headphones with NFC enabled devices and switch as you please. Best and most comfortable headphones in this price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YMC98,
You made the right choice upgrading to the WH1000XM4! We're glad that you like the sound quality, NFC function, and comfort of the headphones. Your feedback about the multipoint function is also appreciated. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony WH 10000XM4 vs Bose 700
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never treated myself to nice headphones, I have only used the free bud set whenever I have upgraded my phone. With the lines starting to fray, I decided to do some research and buy a pair of bluetooth over the ear headphones. All blogs and reviews pointed to Sony WH-1000XM4, and when I went to Best Buy and tried them out vs others it confirmed it. Not only do they perform incredibly well- audio quality, bluetooth range, noise cancelling efficiency- but they are comfortable and really aesthetically pleasing. My husband bought the other main contender (Bose 700) and we were able to compare directly using the same songs. Though I think the audio is slightly better with them (more layered), Sony wins everywhere else and I am really glad I chose them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BM10,
You made the right choice with the Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever your listen to music or watch a movie your truly feel like you’re in a concert or a movie theater. And the best part you get to dial in your EQ settings if you really want to turn the Bass to the MAX
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Michael!
Thanks so much for taking the time to share your feedback on the WH-1000XM4 headphones.
It is fantastic to know how much the audio experience is connecting with you!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Bass, Comfort, Sound quality
Dreamy Sounding & COMFORTABLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im 65 yrs. old and have bought many earphones. FINALLY, found a pair thst didn't hurt my ears. These earphones are a dream for ear comfort. The sound is amazing and you have several choices such as more bass or kess. The sohnd options are wonderful. These are expensive to me, but worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DinahA, That's amazing! We're extremely pleased to hear our WH-1000XM4 headphones meets your needs and expectations! Glad to know you like the exceptional comfort and you found the headphones that didn't hurt your ears while wearing it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Sony M4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good item, highly recommend and good quality, comfortable too
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, DanielaH.
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It's wonderful to know that you find them to be a very good item, and we are especially happy that you find them comfortable and of good quality. We designed these headphones to be a great choice for all-day listening, so your feedback is truly rewarding.
Thank you again for choosing Sony and for your strong recommendation.
Best regards, Gus, Sony Social Media Team
