Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is unbelievable. I would recommend these to 100.
I would recommend this to a friend - Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice canceling headphones. Also sound amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigPuppyShoes,
Amazing! We're glad to hear that your investment with the XM4 headphones is worth it. Great to know how you are enjoying the noise canceling function and amazing sound of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort
Great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Way lighter than I thought, very comfy.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them better than any other earphones great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejandra,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good sound and noise canceling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It can cancel the noise of the children.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chasebecky, Wow! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Great sound quality but too many mechanical flaws.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experienced the following issues after one year of owning these: -Sometimes they would not charge at all, even using the included charger. -Static sound + sound cutting out on either side. -Factory reset was not possible - blinking light would not appear after holding down the buttons. -Would not power on sometimes, even if they were fully charged! I've learned my lesson and will not be spending this much on headphones again, knowing that there are quality headphones with longer batter life and fewer flaws for a third of the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi noAux, Thank you for your honest review. While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear that you are experiencing issues with the headphones.
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Regards,
Carl
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good for music mic sucks though so keep that in mind
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesS,
Thanks for sharing your honest feedback on the WH-1000XM4 headphones. We're thrilled to hear that you're enjoying the fantastic sound quality—we can't be happier to know they're great for music!
We also appreciate you bringing up the microphone. While the primary design focus for these headphones is on delivering the best possible audio experience and industry-leading noise cancellation, we understand that microphone performance for voice calls is very important to our users. The microphone system is tuned to prioritize picking up your voice while suppressing ambient noise, which can sometimes affect the quality in different environments.
For future models, we are always working to improve every aspect of our headphones, and feedback like yours is incredibly valuable to our product development teams.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Great Pair of Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Noise cancelling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WEADOS,
Great! We're glad that you're enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony WH-1000XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can highly recommend these headphones. Fine sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carter, good to know that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Very pleased
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and upgrade from the past variations
I would recommend this to a friend - Pros mentioned:Sound quality
Great Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent, much better than expected. The noise reduction is also great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Student, Amazing! We're pleased to hear that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Weight
Light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this coz of discount offer from cc, quality is just ok, i like the older version. It’s very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superior sound and quality plus it’s very easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WynnP, Thank you for the 5-star rating! Glad to hear that you are happy with the sound quality and ease of use of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
AMAZING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound cancelation on a bluetooth headphone period
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OLORD,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love those Headphones. Very soft and loud for the price
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic performance and very solid sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OkechukwuA,
That's awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Simply Awesome!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply Awesome!!!!!!! Very Comfortable on ears & head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satya, Thank you for the 5-star rating! Glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Great set
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone they are a huge step up from my old beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blackfin1000,
Awesome! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!!! Great item to have especially when traveling.
I would recommend this to a friend - Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great. Sound is crisp. I would recommend buying this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blah,
Great! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph