Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best Noise Canceling Headphone for the price!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling and ambient tech! A must have!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Runner,
We're glad that you like the ambient mode and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Loved them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. Sound amazing and have great sound cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris724543,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
xm4
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphones are way better than the beats studio pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidR, Awesome! We're thrilled to learn that you are pleased with the outstanding performance of your WH-1000XM4 in comparison to other headphone brands. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Solid
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Good headphones overall. Sound cancelling is decent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, We're very grateful for this positive feedback! Good to know you like the noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good pair of headphones noise canceling works amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jorge, We're glad to hear that you chose this WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pgrnstd,
Great! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Bass
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Good bass. Happy with them. Very.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
WH1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great. Need to be able to easily switch between connected Bluetooth sources. Touch controls on right earpiece work well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WH1000XM4,
We're glad that you like the sound quality and touch control function of the headphones. Make sure to set up the multipoint function to use this feature. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
Sony - WH1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio and excellent Noise Canceling Over the Ear Headphones. The noise cancelling is amazing. The difference with off vs. with it on is astounding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelS, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound great. Though I could not get them to connect to the Samsun sound bar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Owasso, we're glad you like the sound quality of our industry-leading noise canceling headphones. We're sorry to hear that you have an issue connecting this headphone to your soundbar. WH1000XM4 requires the A2DP Bluetooth profile for Bluetooth audio playback. Please check you soundbar if it supports the said profile and if it has Bluetooth transmitter to connect with this headphones. Usually, soundbars will only pair to a bluetooth device that plays audio, like a TV, tablet, or phone. They cannot pair with other bluetooth speakers, headphones, or soundbars.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent product and awesome sound, perfect for gift
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alfiie, Awesome! We are glad that you are enjoying the headphones sound quality. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
head full of music
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.replaced my original set that worked for six years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BuckieB,
Thank you for sharing your experience with the WH1000XM4 headphones. It’s wonderful to hear that your original set provided six years of reliable performance! At Sony, we strive to deliver high-quality products that offer long-lasting durability and exceptional audio experience.
Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality
Good ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.True to the description! It literally blocks the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vjpina,
We're thrilled that you're enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Great sound, great features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these for our son as a graduation gift. He absolutely loves them! What's also nice is that you can pair it in Google's Find My Device app and keep track of them. Since he's now on a college campus, this offers some comfort in the event they get misplaced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle, This is a great graduation gift idea! We're very happy your son loves his new WH-1000XM4 headphones. And good to know you like the tracking feature using the Sony Headphones Connect App. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise reduction. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, We're glad that you like the sound quality and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Nice sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Good quality . Great gift for son .....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carl,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The best sounding so far. Only thing im worried about is how fragile they feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ahr2d2, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
yup good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones... Great sound...No complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hi milkjar,
You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphone..loves noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunny, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Worked great until lately.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great however lately when in noise cancelling mode it just emits a high pitch squeaking noise that makes that mode unusable. I've otherwise loved these headphones and they are pretty comfortable with the exception of being a little warm around the ears in the summer time. Hopefully you have better luck than me with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zomb1e13,
Thanks for sharing your review and experience with the WH1000XM4. For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your head shape. You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
It's also unfortunate that you are experiencing a high pitch noise with the headphones. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Re-establish the connection between the source device and the headset. Resetting and initializing the headset may also help resolve the issue:
Resetting the headset
-Press both the power button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the power button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If still not resolved and you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support