Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best noise canceling headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds very good. I’m really happy with my purchase
I would recommend this to a friend - Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good I like them sounds good super cool I recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juna, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great NC. Sound quality is great for a BT headphone. My ears get hot after 30 minutes of use. Other then that all is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mahshad, we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Best noise canceling on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
ANC kings just got better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class active noise cancellation and ease of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krzyk,
Thank you for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Love my headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, good quality material and easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sluna34,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product have few issues. I'm working on them . But before the issues worked great . Still recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suede,
We appreciate your review of the headphones. We would like to know more about those issues and help you out. Please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
10 Stars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the Bose 700 I have - almost unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechGuru1701, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Great noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is fantastic. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
Great! Good to know that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Ipods better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great for listening to music. I bought them to answer calls. For this the Apple iPods are better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sparky, thank you for your feedback. While we are glad you like the great sound quality of our XM4 when listening to your music, we are sorry if the call quality of these headphones did not meet your expectations. The XM4 provides great call sound quality when connected to a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile). However, your voice will be heard from the headset through the headset’s microphone (Sidetone function). To get the most out of your XM4, we recommend updating its firmware to the latest version (2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For more information please refer to the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Should you need more assistance, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great set of headphones, got one for a life milestone and liked them so much I ended up getting a pair for a family member.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eon435, Awesome! We are glad to hear that you are enjoying your new WH1000XM4 headphones! Thank you for choosing Sony! -Carl
Dony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. I used the everyday at the gym and when I’m going for a walk. The only thing I don’t like is the fact that I can’t hear well when I’m on the phone with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DD1998,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the call quality is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
When on a call, turn up the volume of the headset and the connected device. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. You can also check your source device or the app that you are using for mic sensitivity if available.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Nice sound and noice cancelling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphone,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heard good reviews and recommended by friend. Purchased for gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience, NRNR! It is most rewarding to hear that the great reviews and recommendations from a friend led you to choose the WH-1000XM4 as a gift.
We are so pleased to know that our products' reputation for quality and performance inspired your confidence. The WH-1000XM4, with its industry-leading noise canceling and premium sound, is a fantastic choice, and we hope the recipient of your thoughtful gift loves them as much as our customers do.
Thank you again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good earphones. Good for noise cancellation choice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi samyu,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Daughter approved lol
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves this headset and she wears it everyday, everywhere!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelanieR, That’s awesome! We're so glad to hear your daughter loves her WH1000XM4 headphones. It’s always great when a product becomes a daily must-have! Thanks for sharing your experience and for choosing Sony! Happy listening! -Maria
- Pros mentioned:Battery life
Review of Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality typicsl lack of sound quality for bluetooth, went to wired AKG for cheaper. Also major ear fatigue from too strong of a grip, real pain to wear more then 3 hours. Battery life and connectivity were excellent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AKGrules,
Thank you for your feedback on our WH1000XM4. We appreciate this and this will help us improve our future products. Regarding sound quality for Bluetooth, we have 2 modes for XM4. The Priority on sound quality mode which prioritizes the sound quality (default). And, the Priority on stable connection mode which prioritizes the stable connection. When you want to prioritize the sound quality, select the “Priority on sound quality” mode. If the connection is unstable, such as when producing only intermittent sound, select the “Priority on stable connection” mode. It is unfortunate that we can no longer help you troubleshoot your problem. We are optimistic that you will consider Sony again in your future purchases. Regards - Marco
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound excellent noise canceling just awesome
I would recommend this to a friend Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them as a gift for my husband and he lives them. The only con is that to use all the features you have to download the app, also if you wear them and talk the music pauses and it activates a Siri like feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skyy,
Thank you for the purchase! We're glad to hear that your husband likes the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones for the price. I got them to use for long car/plane rides and they work great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin,
Awesome! We're glad to hear you like the incredible sound of your new headphones. Nice to know you've enjoyed the unit especially for long car/plane rides. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris