Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived safely and works really well. Great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicole,
You made the right choice! We're glad that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Noise Canceling Headphones?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and sound quality but cannot really be considered better than the previous M3 model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iLoveTech, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. WH-1000XM4 delivers clearer voice quality to the other person on the phone. We're looking forward to your next purchase! Thank you for sharing this feedback. Jay
- Pros mentioned:Sound quality
Decent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Don’t support Dolby atmos though which was a bummer for me. Would also randomly beep at me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenC, We're glad that you like these headphones. All feedback matters to us, and rest assured that we will take note of your feedback about Dolby Atmos' support. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the XM3's this was a fantastic purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cliff,
Great! We're glad that upgrading to these headphones was worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
A must have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I bought for my teen daughter and it's a hit. I recommend this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sunny431, Awesome! We're thrilled to hear that your teen daughter loves them and that they have been a hit. We appreciate your recommendation and are glad that you are satisfied with the product. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Good quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is okay, the comfort is great and easy to store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA,
You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and design of the headphones. With the equalizer of the Sony Headphones Connect app, you can tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Nice options
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Main attraction to these headphones is the ability to connect to two devices at a time. I.E phone and tv or fire stick. Keep in mind that the phone is always connected so you can easily and quickly use the app to switch between any other devices you have connected and stored in the apps memory. Great product.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way it Fits and the color and the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yazmin,
Great! We're glad that you like the fit, color, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Works great!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a gift for my little sister and she loves it. She uses it to work out, game, study, etc. im really considering for hiying one for myself too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, This is a great gift idea! We're very pleased to hear that your little sister loves her new Sony WH1000XM4. We're looking forward to your next purchase and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones, clunky software
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great noise canceling headphones, but the software provided by Sony is super clunky on iOS
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johncatman, We are glad to hear that you are happy with your new WH1000XM4 Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Glaring flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed these headphones. Great sound, easy app, comfortable, solid battery. The biggest flaw i found, and it was the deal breaker, the sound would randomly mute itself and stayed connected. The only fix i figured out was to turn them off then back on again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ryzen,
While we're glad you like incredible audio quality and most of the features, we regret to hear you're experiencing unexpected issues with the headphones drops out audio or no sound is heard. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your headphones are great. Make sure to update the firmware of the headset by performing a software update (via Sony Headphones Connect app)
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.
You may be able to resolve some issues by resetting and initializing the headset, then pair the headset and the device again. To reset or initialize the WH-1000XM4 headphones, refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If the issues still occurs, follow the additional steps from this helpful link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204551?cpint=spt-mdr_triage_00204483_sound
If the issue is still unresolved, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
The best ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio experience is like loosing your V card on a virgin island is a beautiful waterfall. Every time you put these bad boys on you feel something inside you expand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tristan,
Thank you for sharing your wonderful experience with our Sony WH1000XM4. We are truly honored to hear that you are pleased and enjoying the awesome sound quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Title
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has good noise cancelation and good sound quality but the way it feels on my head is tight and when I wear my glasses and workout I have to take them off frequently or I would get a headache
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JaidenC,
Thank you for the review and we're glad to hear that you like the noise canceling and sound quality of the headphones. We do apologize for the inconvenience. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/articles/00015243
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Great Headphones !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are really great headphones! Noise cancellation works well and the sound quality is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ajay, Glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
Great job…thanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying experience was excellent. I got a noise reduction head set for my grandson. He was willing to accept a lesser model, but the sales staff noticed the better one was on sale and a much better deal. My grandson loves it and is so happy. Total experience was easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProudGrandma, Thank you for this amazing review! We're glad to hear you had such an awesome shopping experience and good to know your grandson loves his new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Music
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it alot..bought it for my daughter and loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelindaR, That's fantastic to hear! We're thrilled that you enjoy the WH1000XM4 and that your daughter loves it just as much. Thank you for choosing Sony! - Romeo
Merry Christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This proved to be the gift that my wife didn’t know she wanted. Since unwrapping them, she has spoken very highly about them. I am very happy that I bought these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Don12,
Awesome! We're glad to hear that you 're happy with your purchase. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Fantastic
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting these headphones was a great decision. It has absolutely changed my flying experience and they’re easy to store in a backpack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicolasG,
Excellent choice! Glad to hear you enjoyed your flight using the WH1000XM4 headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
Say yes to XM4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my XM4s. I was considering the XM5s but went the the XM4s due to the price and profile. Great headphones! I would make this choice again. Definitely reccomend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderS,
Great! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. I have enjoyed listening to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothys, That's great! We're so glad to hear you're enjoying your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam