Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Not great for games / annoying gimmicky controls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will force you to connect to communication or game sound. Major deal breaker when playing games like overwatch or call of duty. DOESNT SUPPORT TRRS CABLE. Microphone doesnt work using a wired connection Music playback and gaming without voice comms it is great. Disappointed that this isnt a headset that is flexible. Alot of the functionality is gimmicky and annoying at times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Void1943, we regret to hear that it hasn't lived up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products.Thanks for sharing your review. ~Ralph
execellent Head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good one. But the problem with my ear caps it was painning after wearing for longer time. I had to return and got the next version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SriJ, Thanks for sharing your experience with us. We're sorry to hear that you are having discomfort with the XM4. With your new one, make sure to adjust the headband slider to ensure proper fitting. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality, Weight
Good quality noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for daughter. She loved these a lot. The sound quality is excellent and noise canceling is also great. Feels light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
great but don't buy it on best buy,buy on amazon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had preordered this headphone when i saw that best buy had it sooner than other retailers,ordered on 6th august,delayed on august 12th,shipped on 18th,delivered on 21th,so it's no sooner than amazon,and their shipping is terible,they don't even notify you when it's arrived,i had to check it on my own
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kevin123,
We understand your excitement with these amazing headphones. It's unfortunate that you had issues with the shipment. You may want to inform Best Buy of what happened. We hope everything works out well. Thanks for choosing Sony.
~Ralph
Amazing Headphones, amazing customer service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones and the staff members who helped me deserve a raise. I would definitely recommend people to buy from this location.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrendanD,
Nice! Thank you for your recommendation. We are truly delighted that you like our XM4 headphone and they were able to assist you. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Two stars after returning them 2 times
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headsets primarily to use them in a home office setting; either for conference calls or just to listen to music. Now while they are good when it comes to noise cancelling and quality of sound, they fail in terms of the audio quality when answering or being on calls. All people who answered the calls on the other end say that the sound is distant or robotic or tunnel like and not clear. I'm on my third pair after i bought and returned the first two, including calling SONY support, on the actual headsets to troubleshoot and advised to return them for a different set. All three headsets exhibited the same issue on phone calls or even conference calls on my computer/laptop. Even though i like the music quality, and quality build, i'll probably return them for a Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gidionr, while we are glad to hear that you are happy with the noise cancelling and sound quality of the WH-1000XM4 Headphones, we are sorry to hear that you are experiencing issues with the call quality when using the headphones with your computer or laptop. If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
You may also check our related article link on how to use Bluetooth headphones for video calls on a computer.
Here is the link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Carl
- Pros mentioned:Sound quality
Call quality is not good.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While ambient noise cancellation is excellent, call quality is still very lacking compared to Bose NC700.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SmartG,
We're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Your feedback about the call quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic headphones! If you are thinking of purchasing, do it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Briana, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The touchpad controller is a bit finicky. But the noise cancellation Is top notch combined with Bluetooth 5.0
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, we're glad that you like the noise canceling function and the Bluetooth version of the headphones. We appreciate your feedback about the touch control sensor. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t ever go wrong with sony! I was looking between the xm5, xm4 and airpod max. For the price, it was the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Rocky!
Thank you very much for this 5-star rating and for the trust. We're glad you chose our XM4. You will surely enjoy listening to your favorite music with the one. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco
Big upgrade from M1 to M4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the first gen (1000X) and enjoying all of the new features that have been added over the years. I really like the dual Bluetooth pairing feature and the USB-C charging. Auto pause when headphone is taken off is also a welcome upgrade. Some features on the app can be confusing.
I would recommend this to a friend- Pros mentioned:Sound quality
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product, I like it. Nice quality as well as comfortable price. Quite hot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Khoa! Great! Glad to hear that you are happy with the comfort of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Amazing Noise Canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones block out noise a little too well, my wife has to slap me on the shoulder to get my attention. I especially enjoy these on airplanes, blocks out all the loud noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mike, We are glad that you are enjoying your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must buy headphones. Works great and easy fit. I really like it.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, RoLove! We're glad you are happy with your Sony headphones. Enjoy and thanks for choosing Sony. -Craig
Great, but better alternatives
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great, but I personally like bose's sound more as these are a bit flat. Not the most comfortable, and the app is a bit confusing. Overall great, but I returned and bought Bose headphones instead. The pass-through sound is also not the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineC,
We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you. Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
We do have good information on how to wear the headband headphones correctly so it is comfortable on this link here: https://www.sony.com/electronics/support/articles/00282845
You can also make few adjustments to your headphones settings to suit your needs. We recommend that you download the Sony Headphones Connect app. This will give you more control over your headphones and their performance.
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
- Pros mentioned:Comfort, Sound quality
Great choice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Great audio very comfortable. Little hollow when anc is active but fit is good enough I don't use it very often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terrence, Thank you for sharing your feedback! We are so glad to hear that you are enjoying your new WH-1000XM4! To further enhance your listening experience, please make sure to download our Sony Headphones Connect app. There you can adjust your headphone setting and equalizer to your preference! Thank you for choosing SONY! -Carl
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound and noise canceling. It would be a 5 but they’re too big for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lthegvwwkje,
We're glad that you like the sound quality and noise canceling function of the headphones. We also appreciate your review on the size of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
sony wh-1000xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.lots of settings but doesn't give great sound quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer,
We appreciate your 4-star feedback on the Sony WH-1000XM4 headphones and understand your thoughts on sound quality despite the settings. The XM4s are designed for a balanced audio experience with top-tier noise cancellation. We highly recommend exploring the Equalizer settings in the Sony | Sound Connect app; a few adjustments often significantly enhance the sound to your personal preference. Thanks for your honest review!
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Sound quality
Sounds great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. The buttons are a little confusing and it makes my ears hot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, We are glad that you like the sound quality of your new Sony wireless headphones. Sorry to hear about your concerns. To be familiarized with the buttons, you may visit this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html. To be more comfortable wearing the headphones and to lessen any discomfort, make sure to adjust the length of the headband according to the size of your head. Check here for more details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Good not great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio quality, very good noise canceling. The mic is also pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We appreciate the positive feedback and we're glad you like the sound quality, noise canceling and microphone of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David