Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sound is weak, but does cancel noise
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly had higher expectations for this headset after seeing other reviews. Sounds okay not very loud and although the noise cancelling is good i didnt find these headphones all that comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CallMeJamie,
We glad that you like the noise canceling function of the WH1000XM4. It's unfortunate that you are not satisfied with the sound quality and comfort of the headphones.
For optimum fit and comfort, make sure that you are wearing the headset properly and adjust the headband depending on your head shape. For more information, please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
Sound quality may vary depending on the source content. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use the equalizer function of the Sony app to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
Great headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class. I loved my XM3s but they were misplaced. Tried the XM5s but didn't love the design or sound profile. They didn't get as loud and the case...yeah no.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannieB777, You've made an excellent choice! We're glad you're enjoying the overall features and performance of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my girlfriend and she loves them! Great sound, comfortable and amazing color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erik, Awesome Gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these Sony headphones as a gift. The recipient loves everything about them . . .He had had problems with previous headphones when talking on the phone. Using the phone with headphones is never a problem now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 6172b, Awesome gift! We are so glad to hear that he's enjoying his new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing, comfort is relaxing, definitely glad of my choice with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi unsatisfied, We are glad to hear that you are enjoying your WH-1000XM4's sound quality and comfort! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
GREAT OVER THE EAR NOISE CANCELLATION HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THESE EAR PHONES! THE "IN THE EAR" NOISE CANCELLATION EAR PHONES DON'T WORK FOR ME AS THEY KEEP FALLING OUT AND DON'T ISOLATE AS WELL AS OVER THE EAR HEADPHONES. I HIGHLY RECOMMEND THESE!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
Great! We're thrilled that you are enjoying the design and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light for their size. Sound quality is excellent. Better than Bose Quiet comfort 45's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bogeyman, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Battery life, ComfortCons mentioned:Touch controls
I would wear these 24/7 if I could, I love them
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 are an amazing piece of technology. I'm going to call it my favorite tech of the year so far. Sound quality is among the best I've ever heard in a pair of headphones. Bass is deep but not overwhelming, Mids and Highs come through very clear without sounding muddy or tinny. They are tuned very well and sound great with any genre of music, podcast, or ASMR you want to listen to. Battery life is excellent, I fell asleep with them on early this morning and had them on for about 5 hours listening to a relaxation / guided meditation track and the battery is still holding strong. When I woke up, my ears or head didn't hurt at all, so Its safe to say that the headset is comfortable for long listening sessions. The noise cancellation is fantastic, I sleep in a room with a window A/C unit and I could hardly even hear it through the headset. I forgot I had it on and had to look to make sure it was on before i fell asleep. I never imagined myself wanting to go to bed with headphones on, but these are great and help me tune out sounds that might wake me up and or distract me from the guided meditation I'm listening to. I highly recommend this headset to anyone who wants the best active noise cancellation for your commute, home or office. They are also quite smart. When someone comes and talks to you and it hears you speak, the headset is smart enough to pause the music / track for you and lets in ambient sounds so that you can talk to the person without removing or having to pause yourself. I was pleasantly surprised by the feature and I love it! The right ear cup has touch controls, but I always seem to have trouble using swipe gestures. It's nice to have but i hardly use them. The headset also has a sensor in the left ear cup that senses when you remove the headset from your ears and will automatically pause what you're listening to and resume it when you put them back on. I love this also, don't have to fumble with my phone or other device to take a quick pause. Sony provides a companion app for the headset on iOS and Android that will allow you to tweak different settings and update the headset firmware also. It's very easy to use and stable. I could go on and on about this headset all night, but I need to get some snooze now, But trust me when I say that you will not be disappointed with this headset, and will be very pleased with the build quality, sound quality and all the smart features packed into it.
I would recommend this to a friend - Pros mentioned:Sound quality
Great stuff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice cancellation so far, little bit uncomfortable for longer use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tuugu,
We're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its comfort is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
Amazing!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the headphones for a year! They are the best headphones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaelin,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Another quality headphone from Sony.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In some way, noise cancelling is better than my WH-1000XM2, but dropping the AptX codec was a bummer. Got it because of the BB exclusive color. The Sony WH-1000XM line is one of the best Bluetooth headphones lines in the market. Use it mostly with my NW-A45 Walkman that supports HiRes and LDAC codec.
I would recommend this to a friend - Pros mentioned:Sound quality
Great headhone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose, lots of customization mode for your listening pleasure.
I would recommend this to a friend Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i want! I have a friend who had these on a plane ride we took together and i was jealous so i went out and got this for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmiaH, we're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Perfect!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphone! Is very comfortable, the sound is great and noise cancel is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi victorbeavis,
Great! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
It alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It alright. Haven't had any real issue with the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Creator101x2,
Thanks for the great review! It makes us really happy to hear how much you are enjoying your Sony Headphones! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Amazing purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphone is awesome. very stylish and comfortable. I really like the audio quality too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JiaxinF, Great! We're very happy to hear you like the stylish design, comfortable fit, and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best buy got me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife bought these for my birthday to surprise me but she wasnt aware amazon had for a cool 100 less and you get a stand! Didnt want to tell her and hurt her feelings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KylaD,
That's awesome! Thank you for the purchase and we're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
Batteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever used but batteries went out in the two years I had them, now I’m trying to purchase another battery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SethA,
Thank you for the review. We're glad to hear that you like the headphones. Your feedback regarding the battery of the headphones is greatly appreciated. Thank you for choosing Sony!
-David
Wonderful product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful engineering. It is helping me a lot to work at home without any sound distraction. I dont like fixed bass sound setting found in other headphones. Here, we can set the filter setting make voice very clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Siva,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphone!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound ,good quality. My favorite store, Best Buy!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesar,
Great! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph