Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
The best got better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony did it again. The best got better ...........
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eldenjoel, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
wh1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to compare it to. I assume the reviews are correct. Noise canceling works very well. Maybe expected more in the audiophile area.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sonoranson
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs. Thanks for sharing your review and for choosing Sony!
~Ralph
- Cons mentioned:Volume
Not worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where is the volume? A salesperson told me these would pump out the volume and bass better than Beats Pro or Beats Studio 3. He was wrong. I have wireless headphone from Seinheisser, Klipsch and Beats. Beats is the loudest, most bass kicking headphone out of them all. I returned them them within hours of purchasing these. Don’t bother.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MamaSal05,
Thank you for purchasing our WH-1000XM4 Wireless Industry Leading Noise Canceling Overhead Headphones.
We regret that these headphones did not meet your expectations and had to be returned. This is definitely not the experience we'd like you to have. We truly appreciate all of your feedback as it helps us improve our products.
Although we cannot compare the subjective experience of sound quality between these headphones and other brands. we can guarantee you that these are designed to provide exceptional sound quality. When designing this version of the WH1000X we payed close attention to this detail because it is highly sought after from our customers.
In addition, you can also customize the sound to fine tune to your music using the headphones connect app. This will give you more control over your headphones and their performance.
We apologize for the inconvenience, and we hope you'll consider Sony in your future purchase.
Sincerely,
Erin
Over a year, still working well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Bluetooth headphones I’ve bought in a while. Had them for over a year now and they’re still as good as new
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shrimphub, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
Quality sound on the go
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeTythin, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
they are good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are really really really really really really good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LeonardoM,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Mr. Freddie Robinson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were purchased for my granddaughter. She raves about the headphones as she uses them to practice with for color guard. I've never heard her happier about a gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddieRobinson,
That's awesome! We're glad she is happy with the headphones. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for supporting Sony!
Regards,
David
- Pros mentioned:Sound quality
Wind Noise In Right Ear Cup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got these and on day one I noticed an issue. The Ambient Sound Control is causing a wind-like sound in the right ear cup. When I turn it off in the setting the noise stops but automatically turns back on because of Adaptive Sound Control if your action changes. The ANC isn’t as good as the AirPods Max but I returned them because of the condensation in the ear cups. I was hoping these would be a keeper because of all the hype I saw and read about them online but sadly in my opinion they didn’t live up to the hype so I’m returning them.
No, I would not recommend this to a friend Excellent headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son was so happy with this headphones. He had expensive headphones but he like this the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryT,
Great! We're glad that your son in enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely best headphone you can get out there!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tank,
Great! Thank you for giving your feedback. We're glad that you like our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Title
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review of exactly 50 characters needed for post
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TroyH,
Nice! Thank you for your purchase and we're glad you like your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids love this. I bought it for school purposes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnMarie,
Perfect! We are happy that your kids love their Sony WH1000XM4. They can focus to their studies without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If they haven't already, please check our Sony Headphones Connect app which will let them fine-tune their music to their likings! Thank you for choosing Sony! - Marco
Requires geek to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in comfort, quality of sound and set up issues. Could not get sound from new smart TV to pair with them and they would only work when wired to my iPad. Ear pads were fine but head band hurt after awhile. Granted, 95% of problems probably could have been corrected if I paid over $200 to contract with Geek Squad to fix, but I sincerely have a problem with the new “smart” technology requiring the services if trained technicians to set them up, especially when manufacturers brag about how easy set up is.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PegM, we're sorry to hear that you have an issue with the comfort, sound quality, setup of our industry-leading noise canceling headphones. For sound quality issues, you may follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
You may slide to adjust the length of the headband to achieve more comfort. This unit requires the A2DP Bluetooth profile for Bluetooth audio. Please make sure that your device supports the said profile.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
VERY GOOD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE GOAT THE GOAT THE GOAT THE GOAT THE GOAT THE GOAT
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PabloDiablo,
That's awesome! Thank you for purchasing our Sony WH1000XM4 and we're glad that you are pleased with our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Good for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets the expectation, value for money we can rely on the brend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nando, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great production I’m buy again my daughter very happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pachano1, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price strategy. Lower priced than amazon on prime day. Proud to be a bestbuy customer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kanuchi13, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Get XB-900H instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not find 1000XM4 very comfortable and exchange them for XB-900h. For my taste 900H has the same sound quality and fit my ears much more comfortable and they are twice cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nikolay,
We regret to hear that you had to return the WH1000XM4 headphones because they didn't live up to your needs. The WH1000M4 does feature an adjustable headband for optimum fit and comfort. Using the Sony Headphones Connect app, you can also adjust the equalizer function to tailor-fit the sound quality to your needs.
Sony takes all feedback seriously. Rest assured that this will help us improve your products.
Thanks for sharing your review and we hope you enjoy the Sony WH-XB900N.
-Ralph
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them for my daughter and she loves them. This was a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyeshaW, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great head phones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Bought (3) because they were so great. They ended up being gifts for my parents-in-law.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuyDao, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl