Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
They are ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting better quality and comfort from these headphones. Maybe my expectations we to high.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hytsyl78, we're sorry to hear that it didn't meet your expectations. Rest assured that your feedback will help us improve the quality and performance. Thanks for your review and for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Worth Buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are absolutely awesome . Worth the buy. Got it during the Black Friday Sale so made the purchase even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RuchikaS, Thank you for purchasing the Sony WH-1000XM4! We're happy to hear this feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good but Bose 700s are the better set imo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between these and the Bose 700s. I ended up picking the Bose 700 as I use these often on conference calls and the mic for the Sony picked up a ton of background noise. The active noise cancellation also had a bit more pressure to me and I'd feel a bit busy when it kicked up to the higher levels.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi swampkalash,
Thank you for sharing your feedback. We're sorry to hear that we were not able to meet your full expectation with the WH1000XM4. These headphones is compatible with the Sony Headphones| Connect app where you can adjust the noise canceling function and Ambient Sound Mode (ambient sound control). Your feedback is greatly appreciated and we hope that you will shop again Sony in the future. Thanks again for shopping Sony. - Kris
- Cons mentioned:Price
Sony xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but too expensive compared to other offerings
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sumeeth, Glad to hear that you are happy with the overall performance of your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome sounding audio comparable to beats, and most importantly blocks any noises while i am deep in my studying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi buddyboy, Thank you for the 5-star rating! Glad to know you like the excellent sound quality and noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing Headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset changed my life. I notice so many things in the music I’ve never noticed before. What a time to be alive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Austin,
You made the right choice with the Sony WH1000X4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
A Christmas gift for a granddaughter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving these as a Christmas gift. I'll let you know more after Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDell,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid over all but the auto-pausing was a problem till I did the update on them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, Great! We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight & comfort level is good. Price is excellent for the quality of headset you get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zepher,
We're glad that your investment is worth it. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Sony Wireless Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, not sure if I really like the overall performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSfive, Thank you for the great review! If you're not satisfied with the overall performance of these headphones, we recommend downloading the Sony Headphones Connect app, this app will let you customize the sound quality and other features that you can adjust to suit your listening experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Jury is out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet whether it will block out the sound of crying babies on the airplane. For the price they should have included the piece that plugs into the wall for charging.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jane, Thank you for choosing Sony. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If you feel like the noise canceling is not sufficient, please try these steps to troubleshoot.
-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
-To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
-Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
Should you need further assistance, please contact us for help.
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Regards,
Carl
good headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good and diliver super fast. recommended!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gggg, We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
volumee controls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall good. Hardtime with volume controls, can not hear messages, low battery etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rxkendrum, we're glad you like our product. We're sorry to hear that you have an issue with the volume control of your SONY unit. You may adjust the volume using the touch sensor control panel of the headset. Please follow this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752782.html
Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Recommend Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for these headphones. The sound and noise cancelling was good (comparable to Bose). The headphone controls are really difficult “touch” operated. The microphone cuts off the music even when you are not on a call which is very annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheChief, while we are glad that you like the sound quality and noise canceling function, we regret that you're having an issue with the mic and headphone controls. This is definitely not the listening experience we'd like you to have. We'd love to help you troubleshoot your problem and turn you experience around.
In the meantime, please check the link on using the Touch Sensor Control Panel of the Wireless Headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
You may also try resetting and initializing the headphones if the microphone cuts off the music even when you are not on a call. Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Please also ensure your headphones' software is updated. You can check and update the software using the Sony | Headphones Connect app.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Good thing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is wonderful it’s contact to my television it’s good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrsali,
Awesome! We're glad you like your WH1000XM4 headphones and how it perfectly works with your TV. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Kris
- Pros mentioned:Sound quality
Great Noise Caceling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best wireless noise canceling head phones. Very similar to the new model, but a much better value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Applmgr, We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Enjoy headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy using these headphones. Easy to connect to devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deals,
Great! We're glad that you are having an easy time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The neighborhood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it for a month now, sound quality is superb. Ease and comfort to use, can't compare to my previous ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JunlenloydRaven,
You made the right choice in upgrading to the Sony WH1000XM4! We're glad that you are enjoying the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Hits the sweet spot of tonal balance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent base and mid to hi frequency balance for both movie watching and music. Noice cancel is on point. Bought the Bose QC 45 but returned and replaced it after sampling this. And I’m a Bose fan.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi inorod, Thank you for choosing Sony! We are glad to hear that you are happy with the noise cancelling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you again for choosing Sony! -Carl
Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Been waiting to buy this since a long time. So happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ritu, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin