Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Complete Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bass too muddy, removed aptx support. No windows app, multipoint communication too buggy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CaptJack,
We do apologize for the inconvenience. To isolate the issue, please try to reset the headphones to factory default settings and try again. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
We recommend you download the Sony Headphones Connect App so you can adjust the audio settings.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username
Model Number
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Regards,
David
Worst heafphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasts only for 2 hours. Alot of static sound while usung it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jimy, We are sorry to hear about the battery and static sound issue you are having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If the duration of the battery is short, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
For static, distorted, or poor sound quality issues, please refer to the link below to resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00235161
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
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Sincerely,
Sam
Problem with earphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left side makes static sounds when playing music. Specially noticeable when there is vibration, like on a bus.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user325207, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issue and make this a better experience for you. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
Also, please make sure that the WH-1000XM4 has the latest software update installed as this will help improve the overall performance of the headphones. To check on the updates, please click on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If the issue still occurs, please try resetting and initializing the WH-1000XM4.
To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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Model Number:
Issue:
Regards,
Carl