Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality, Weight
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it amazing Light weight Good Battery life easy to wear sound feels amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZafarBhuttoUSA, Thank you for this amazing review! We're pleased you love the lightweight design, long-lasting battery life, comfortable fit, and amazing sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Really good headphones
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wear them everyday. Only complaint is the noise cancelling kinda disorients me. Not really for me. But I just turn off the noise cancelling and I'm good to go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RyanN,
Thank you for choosing Sony!
We truly appreciate your positive feedback on the WH1000XM4 headphones. We're thrilled to hear that you wear them every day. Your insights on the noise-cancelling feature are incredibly valuable to us, and we're glad you've found a solution that works perfectly for you.
Best regards,
-Fred
- Pros mentioned:Sound quality
Awesome for those with sensory issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones ever! I have sensory issues so these headphones do an AMAZING job of blocking out sound. When i need pure silence, I pair these bad boys with some 'loop' earplugs. Sound is stunning, listening to music has never been more enjoyable. My ears do get sore after using them after a while, but otherwise these headphones have been relatively sensory friendly! My spouse loved mine so much, they got their own haha!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quynh, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Worth it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling! I use them for the gym and they are great to get into the music and store really easily which is great to travel with. Not to mention stylish. I’ve only charged them like 2 or 3 times in the 8 months I’ve had them so a charge lasts pretty long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lala,
Amazing! We're thrilled that you are enjoying the noise canceling function, sound quality, portability, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Crazy good!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG! I am blown away. I was expecting top notch performance but this surpassed my expectations. I would suggest not going for XM5’s as these headphones are cheaper and give the same quality as the newer ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Craig,
That's awesome! This brings us joy hearing that our WH1000XM4 exceeded the expectations of our customer. We're glad that you are very much pleased with the overall quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality, Weight
Highly Recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are sleek and smooth to the touch, they are also on the heavier side, so they stay in place better. Sound is phenomenal! Noise-Cancelling feature works really well, kicking in automatically when you or someone around you starts to speak to you!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlyH,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality, noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
best headphones! GET THEM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best purchase ever!!! this headphones are THE comfiest and have amazing and I repeat amazing sound quality and noise cancellation!! these headphones are gonna last me a lifetime and again I couldn’t be happier with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, KaGS! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Craig
- Pros mentioned:Battery life, Sound quality
SONY - Always an audio fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh man i waited since its release and finally got one. These sound amazing, i use it for personal and office purpose for meetings. The ANC is works well. For me with ANC its 20-22 hours of playtime !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechieFan, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Pleasantly Pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned the previous version for two years now. These have exceeded my expectations. The sound is clearer while adding a wider soundscape. The noise cancelling have been improved. Ambient sound inclusion feature sounds clearer due to a reduction in static noise polluting the sound. My favorite feature however, is the multipoint device switching. I use these at work so being able to go easily from one phone to the other is a godsend. The only con for me is that I don't own two of them.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, DmelleC! We're glad that you are impressed with the headphones. Enjoy and thanks for choosing Sony. -Craig
Sony is so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is a excellent, you can easily listen every instrument and voice without problems with good clarity I expend hours listening music and it is a pleasure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liverling,
We are ecstatic to learn that you are having such a fantastic experience with your Sony WH-1000XM4 headphones!
Thank you for your five-star review and for highlighting the excellent sound quality and clarity. It is fantastic to hear that you can easily distinguish every instrument and voice, and that spending hours listening to music has become a pleasure.
We truly appreciate you choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have beautiful sound right out of the box, and the ANC was noticeable and great, but not the best. My $50/$80 JLuxe headphones do better than these, which made me return them after two weeks of trying them as I couldn't justify the price point. Another note is, the color is a matte gray, not a shiny pearl color like it shows, which was small disappointment. For high quality sound that can immerse you, I recommend these but at the end of the day you're simply paying for the brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emgoosefraba, Thank you for your honest review. We appreciate the feedback on the WH-1000XM4. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
sony xm4 review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.work great, very good sound quality and the noise canceling is wonderful. very useful on long road trips!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alina,
Thank you so much for the five-star review of your WH-1000XM4 headphones! We're delighted to hear that you're enjoying the excellent sound quality and the wonderful noise canceling, especially on long road trips. We designed these headphones to provide an immersive listening experience, and it's great to know they're making your travels more enjoyable.
The WH-1000XM4 headphones use our HD Noise-Cancelling Processor QN1, which works with a new algorithm and a dual noise sensor to provide an advanced level of noise cancellation, sensing and adjusting to music and noise signals over 700 times per second. We're happy to know this feature is working so well for you.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Marvelous Marvelous
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the game; noise cancellation is great. They’re are so comfortable; my ears I appreciated it!!!! 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraV, We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best purchase at best buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think i saved my money well for these headphones, having waited for over a year, saving my money for the longest for these headphones, i can prowdly say that these headphones do NOT dissapoint. Down to the sound quality, to the noise cancellation, and even the touchpad to switch music, pause music, answer and end phone calls. These have become my favorite headphones to this day, one of the things that caught me off gaurd is the 360 audio, having listened to many different generes of music, listening to my favorite songs and music artist and realizing how much it really effects the music was outstanding. 100 out of 10 purchase would definitely get it again if these ones ever broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BestbuyatBesybuy,
Wow! Congratulations and you now have your own WH1000XM4. Surely, worth every penny. We are thrilled as well hearing your awesome review and feedback about our XM4. We're glad that you are pleased with the sound quality, noise canceling capability and even with the touch sensor feature. Thanks for your trust and for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Top this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this knowing the new ones were coming out foldable in case noice cancel great audio. more comfortable than u think. Worth the price I use in loud factory and they work great as heating protection speak to chat comes in handy when u wanna talk to someone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danrose52, Thank you for purchasing the Sony WH-1000XM4 headphones! We're thrilled you like the excellent noise canceling, comfortable fit, powerful sound, and speak-to-chat feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Best bang for your buck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve listened to Bose, beats and a lot of other headphones but the are clearly the best sound and sound canceling headphones I’ve ever owned or listen to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrexelV,
What incredible feedback! We're absolutely thrilled to hear that your WH-1000XM4 headphones stand out as the best in sound and noise cancellation compared to others you've experienced. Our team works hard to deliver industry-leading audio technology, and reviews like yours truly affirm our efforts. Thank you for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Underpriced headphones especially on discount
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling. The ANC is actually underrated for the pirce
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YeonL,
We're so glad to hear that! Thank you so much for your fantastic 5-star rating and for sharing your thoughts on the noise cancelling—it's wonderful knowing your Sony headphones deliver ANC performance that truly stands out at this price point. In addition to powerful noise control, your Sony WH1000XM4 headphones also offer adaptive sound, crystal-clear audio, and comfortable all-day wear, so every listening session feels immersive and effortless.
Thank you for choosing Sony—hope your day is as clear and enjoyable as your listening experience!
DiegoV.
- Pros mentioned:Battery life, Sound quality
Best Buy Sells a Great Sony Headphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphone sound and excellent reliability and performance over 4 months! Battery duration is truly unbelievable. Best Buy sells the best in audio!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vick, Thank you for the 5-star rating! Good to hear you like the amazing sound, excellent reliability, and long battery life of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Worth the Money.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this for a long flight for vacation. I'm super satisfied with it because I need up sitting near a crying child. Totally worth it. I use it every day, from my train ride to work to the gym. One thing that I'll say is that when working out, it can get a bit sweaty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kory, You've made an excellent choice! We're thrilled to hear you're enjoying your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are amazing!!! The noise canceling works even before you play any music! I live in a really loud house and these drown out the sounds so good!! Not to mention that the features are super easy to use and you can customize the sound through the app. You get a really nice case with the headphones, as well as a cable if you don’t like them to be wireless. The only issue I have is that whenever I call someone on my I Phone, the Bluetooth disconnects, but it’s not too much of an inconvenience to connect back to Bluetooth through the call. These are so good and I highly recommend them, I’ve never been in so much peace!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianB, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl