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Customer Ratings & Reviews

Your price for this item is $278.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6106 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 6,106 reviews
  • Rated 5 out of 5 stars

    Light and comfortable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds quality and very light weight. But the cons is that the material will feel like cheap plastic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ViTuong, Amazing! We're thrilled to hear that you like the light-weight design and sound quality. We appreciate your output and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Very Nice color Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, perefct fit, very comfortable. Really nice blue color. Overall the best headphones you can get

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FernandoC, Thank you so much for taking the time to leave us a great review of your Sony WH1000XM5! We're glad you like the perfect and comfortable fit, nice Blue color, and overall features and performance of your new Sony headphones. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Good everyday headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, good bass response and equalizer in the app, comfortable padded ear covers, good adjustable size range, easy to use touch controls, great carrying case, comes with aux and USBC compatible charger cord.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillR, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    BEST THING EVER!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a pair of noise cancelling earbuds but nothing comes close to what these headphones do. These are absolutely amazing to wear, it feels like im not wearing anything and so comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex

      Awesome! We're glad you like noise canceling and comfort-ability of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      Regards.
      David Sony_US

  • Rated 5 out of 5 stars

    Sony XM5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great gift. Plays great sound. Worth the money and price for good headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there!

      We are delighted to hear that these headphones made for such a wonderful gift! There is nothing quite like the feeling of unboxing a premium audio experience, and we are thrilled that the sound quality is hitting all the right notes for you. Investing in high-quality gear should always feel rewarding, and it’s great to know you find the WH-1000XM5 truly worth every penny for its industry-leading performance.

      Thank you for letting Sony be the soundtrack to your journey.

      Best regards,
      Dominick Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Great audio

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really nice. I had the xm4s and the 5s were a solid upgrade. I just wish that they were foldable like the 4s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Caleb,
      We're thrilled to hear you're enjoying the new WH-1000XM5 headphones and we really appreciate you taking the time to share your feedback with us. It's awesome to know that you're finding them to be a solid upgrade from your XM4s. The improved noise cancellation and even clearer audio are some of the features we're especially proud of in this model.
      We also totally hear your feedback about the foldable design of the XM4s.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation and the battery life is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayR, Perfect! We're glad you like the excellent noise cancellation and amazing battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC is great and music sounds great. And its more comfortable than the Airpods Max’s. Great headset!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raffy, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound when I use for every time I will buy for one for sister

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback, PhongL!

      We are so pleased to hear that you are happy with the sound of your WH-1000XM5 headphones. We designed this model to deliver exceptional, high-quality audio, and it's wonderful to know that you are enjoying it so much that you plan to buy a pair for your sister.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are elite, you can really tell the difference when the audio canceling is on, you can also equlize them for your preferences Really good desition Quality-price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrianM,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the elite quality of the WH1000XM5 headphones and the noticeable difference with active noise canceling. Your mention of the customizable equalizer and the great value highlights what makes these headphones special. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Most comfortable headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear, great sound quality. however it starts feeling heavier if wearing it for more than an hour.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PankajP, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well and good for everyday day use. Noise canceling mode works good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic 5-star review, Juice!

      We could not be more pleased to hear that the WH-1000XM5 headphones are a great fit for your everyday use. We designed them with eight microphones specifically for noise canceling, so it's wonderful to know that you're able to block out unwanted outside noise and enjoy your listening sessions.

      Thank you so much for being a part of the Sony family. We hope you enjoy your headphones for years to come!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    great pair of headphones

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best anc headphones i’ve ever had, very lightweight and comfortable, good audio quality with good enough equalizer, and amazing noice cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi johnminer987, We're thrilled to hear that you like the audio quality, comfort, EQ, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great for traveling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound canceling is the best I have ever had. Perfect for air travel. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonJ, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Perfect Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does great for everything I need it for. Music sounds great, phone calls are clear, noise cancellation exceeds even that of the xm4s, battery lasts me days and they charge to full incredibly fast too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, Zeke! You definitely made the right choice. We're really glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for your purchase and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Ready to 1k+ hrs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the feel of the new headphones. I had over 1000 hrs on my mx4 before the phyically broke. I look forward to just as much usage with these new ones. I mainly got these for multi connect bluetooth so I don't have to switch devices or take off the headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BajonJ, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good quality of headphones. The service was good in the store.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Esther2020,

      Thank you so much for your 5-star review of the Sony - WH1000XM5 headphones! We're delighted to hear you're enjoying the quality. These headphones were designed to deliver an exceptional listening experience, with industry-leading noise cancellation, immersive sound, and up to 30 hours of battery life so you can enjoy your music longer. They're also lightweight and comfortable, making them perfect for all-day use.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Super sensitive sensors, easy fix, immaculat sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was frustrated with how sensitive the sensor controls were because I wanted them for the gym but then learned they can be turned off by downloading the app, it’s been an amazing sound experience. I do wish there was a version with actual buttons for physical activity purposes but I’m not complaining this the best sound experience I’ve ever had for when I want to be in my zone & forget the world! 9/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ALS7, thank you for your feedback. We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. I own the previous headphone and notice a significant improvement. Sound quality is perfect as well as noise canceling

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than Apple headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Had so many different ones and these are the best. Very light and comfortable. They sound loud and clear. Would recommend 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JerryS,

      You made the right choice with the Sony WH-1000XM5! We're glad that you like the weight, comfort, and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US