Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Very good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality in both how they work and how they are built. They are the best I have owned and will get years of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilliamW,
Thank you for choosing Sony!
It brings us great joy to hear that you're impressed with the performance and build quality of your WH-1000XM5 headphones! It's wonderful to know they are the best you've ever owned, and we're confident they will provide you with lasting enjoyment. At Sony, we are dedicated to creating products that blend innovation, durability, and an exceptional listening experience.
Best regards,
-Fred
Sony best headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I had ever used. The quality is amazing, great comfort for my ears, and the noise cancellation is a 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosJ,
Amazing! We are truly happy to know your satisfaction with the superb quality, very comfortable fit design, and exceptional noise canceling feature of our WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Great headphones better then beats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact they can lastu longer on a battey then the beats i had and they have better noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Primalport51, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Incredible battery life!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves these earphones. The sound quality is amazing and she said that the battery lasted an entire month!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Becky, Great! We're glad that your daughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love these headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So y makes the best products and these headphones don’t disappoint. Noice canceling is awesome and they just fit so well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enzo,
Very nice! We're glad to hear that you like the noise canceling and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and sound is wonderful too! Much more comfortable to wear for long periods of time compared to AirPod max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewM, Awesome! We're glad that you like that this is very comfortable to use, sound quality, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great for everything but working out!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the headphones while studying but they are not for working out! They slip off my head constantly & when I’m moving my arms with weights the headphones think I’m trying to change the song, etc. so the music is constantly being interrupted. The music sounds great though & the noise canceling option works extremely well! Great for studying but not for working out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElishaT, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM5. We're glad you love the exceptional sound quality and excellent noise cancellation of your headphones. Having read your review regarding the fit and waterproof performance, these headphones have great cushioning and adjustability. This will help the headphones stay on your head while working out. These will work great for you while working out “Non-Hardcore”. That being said, these headphones are not specifically designed for sports activities as the unit is not sweat resistant. If the proximity sensor part inside the left unit housing gets fogged up or there are water droplets on it due to condensation or humidity from sweat, etc., wearing detection may not work properly. We recommend you practice caution when working out with these headphones so they don’t fall or become damaged during your exercise. Thanks for choosing Sony! -Jess
Bob
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and easy to pair. Sound is amazing as well. Far superior to dated Sony headphones with wired connectivity that I previously owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertW,
That's very nice to hear! We're glad that you're enjoying the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Best headphones yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design, sound, functions, etc. Best headphones so far. Personally better than Airpods Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi philosykos, We're glad that you like the sound and functionality. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Great headphones!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So light and convenient to bring everywhere, definitely a worthwhile investment. Love the noise cancellation and the color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Awesome choice! We are glad to hear that you are enjoying the noise canceling of your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best in this price range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Better sound than Bose, battery on par or better than others. Number one in this price point for noise canceling Call quality is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakesplace, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Awesome!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so perfect! To use on airplane, noisy areas, home, you name it! We love this so much, getting a second one soon!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacarenaC, That's great! We're very happy to hear that you're satisfied with your purchase. We're looking forward to your next purchase! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
A Neurospicy Person's Best Friend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With or without the app, noise around me disappears almost entirely. Adding music to the mix and I can relax, unwind, and not worry about getting too overstimulated. Excellent for those who can get easily overstimulated with excessive/complex/loud noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VrellaB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Worthy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation was great! A very comfortable fit when compared to Sony - WH1000XM4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SravyaV, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
A little disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if the pair I purchased are faulty but the Noise Cancellation isn’t good enough. I tried them in the store before I purchased them (during a very noisy Black Friday) and they were perfect, I couldn’t hear anything but the music. But the pair I have don’t cancel background noises that well. I might have to return them for a different pair. Overall great sound quality and very comfortable, but if I’m buying “Noise Canceling” headphones for $300 I’d want them to work as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaW, WeRe sorry to hear about your experience. This is definitely not the news we'd like to hear from you. Allow us to help and turn your experience around.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. If the effect of noise canceling is not sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Additional step is available on the Help Guide:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Sony headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. Great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KumariM,
Thank you for choosing Sony!
We're truly heartened to learn that your WH-1000XM5 headphones have impressed you with their outstanding sound quality. Thank you for sharing your feedback!
Best regards,
-Fred
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was worried these wouldn’t work with my apple products but I was wrong. It seamlessly pairs and the noise canceling is out of this world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Haley, thank you for sharing your experience with the WH1000XM5. These headphones' Bluetooth is the Version 5.2 which is the most updated Bluetooth connectivity that lets you pair them with any current device. We are very glad to hear you're enjoying them with your Apple devices. Thank you for choosing Sony! Sincerely, -Jenn.
Quality product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them. He received them for his bday and doesn’t bother with the AirPods anymore. The sound is amazing.
I would recommend this to a friendSony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall really good quality of sound and comfort.. I really enjoy the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Luanari20,
That's awesome! it's nice to know that you are enjoying the amazing sound quality and comfortability of our XM5 headphone. Thank you for choosing Sony! - Marco
Love this model—of the Sony OTH headset/ spearker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this/ I tested against the AirPod max too- I think the sound quality is far superior.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeJ, thank you for the amazing review! We're honored to hear the Sony - WH1000XM5 stood out in your comparison—especially in sound quality. These headphones are built to deliver an exceptional listening experience, with industry-leading noise cancellation, crystal-clear audio, and a lightweight, comfortable design perfect for all-day use. We're glad they impressed you, and we appreciate you choosing Sony for your sound experience! Best regards, -Dominick