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Customer Ratings & Reviews

Your price for this item is $278.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6106 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 6,106 reviews
  • Rated 5 out of 5 stars

    Better than AirPods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better ANC/Sound quality than AirPods Max. More EQ options, too. I love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobM, Fantastic! We're so happy to hear that you believe your Sony WH1000XM5 has better noise canceling, sound quality, and more EQ options than your previous headphones. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite headphones. The calls are clear and they block out background noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaD!
      It brings us great joy to hear that you love your WH-1000XM5 headphones! We truly appreciate your feedback. These headphones are equipped with advanced noise-canceling technology and exceptional sound quality, ensuring you can enjoy your music and calls without any distractions.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and noise cancellation! Def recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kari!
      Thank you so much for sharing your feedback with us! We are truly wonderful to know how much you're enjoying the sound quality and noise cancellation feature on your WH-1000XM5 headphones.

      Thank you for choosing Sony. We appreciate your recommendation!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Good sound for me

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound for me when I use movie and music envy time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, PhongL!

      We are so pleased to hear that you are happy with the sound quality of your WH-1000XM5 headphones for both movies and music. We designed this model to deliver exceptional audio, providing a rich and immersive experience for all types of content. It's rewarding to know that they are meeting your expectations every time you use them.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones for this price. The noise canceling is very good for airplane trips and the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Johnny,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that the WH-1000XM5 headphones are providing excellent noise cancellation during your airplane trips and gym sessions. It’s rewarding to know that their performance offers you such a valuable and enjoyable experience in different environments.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great build quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headphones. Great design and doesnt apply too much pressure on the ears. Bass gets a little lost, but its a very minor complaint. Overall well balanced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI EducatedConsumer, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best audio I’ve ever heard. Very clear in the low ranges of volume which is something I value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, NehemiasS! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Very high quality noise cancellation feature

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've really enjoyed these headphones! The noise cancelling is better than my galaxy bud pros and it's very comfortable on the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SKK12, We're glad that you're enjoying your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Best Christmas gift ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound , the comfort in wearing these are thee best and I have owned a pair of Beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Applelover, We are happy to hear that the Sony WH1000XM5 wireless noise canceling headphones are the best Christmas gift ever for you. Thank you for the feedback. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Superb sound quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful headphones for zoning out into another world. Great sound quality, bass is great, black color does catch fingerprints alot*

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Igor, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Samsung XM5 Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to the new model and love them. They are lightweight and easy to use. Love the noise canceling when flying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tlo1, Awesome! We're delighted to hear that you are happy with your upgrade! We're also glad that you like the light weight and ease of use and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    This is it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my son who was contemplating between this one and another popular brand. After reading reviews, he chose these Sony one and couldn't be any happier with his choice. Loves the noise-canceling function!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLowe, Thank you for the wonderful feedback! It's wonderful to hear that your son is happy with his choice of the Sony WH-1000XM5. And good to know that he loves the exceptional noise canceling feature. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Good headphone plz buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BRO, i love these things so much, they look cool, they are so comfy, and they sound great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshS, This is great! We're pleased to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Fantastic sound quality and comfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound quality and battery life. Haven’t found better quality before or since.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackS, Great! We're delighted to hear that you like the sound, battery life, and overall quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Overall Great Headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are easy to setup, comfortable, and have a long battery life. The noise cancelling could be better. Not sure if its the software or the actual headphones, but in some environments the noise canceling doesnt even seem to turn on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ralph, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5. If the effect of the noise canceling of your WH-1000XM5 is not sufficient, please follow the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html

      These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Love Sony WH1000XM5!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid build; excellent sound quality, easy and intuitive to use. Appreciate the touch controls and the battery life as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimK, Excellent choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Noise Canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is incredible. I've had an older version of Sony Noise canceling, and this one is next level. Great comfort as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WadeH,
      Awesome! We're really glad you are enjoying the incredible sound quality, noise canceling, and comfortable fit of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great headphone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and it’s comfortable to wear it all day!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benjamin, Fantastic! We're thrilled to hear you like the great sound quality and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this almost all the time and everywhere. Such a good base and even the noise canceling is just one of the best I’ve experienced

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanR,

      It is most rewarding to hear that these headphones have become your constant companion. We are thrilled that the bass performance and our noise-canceling technology have provided you with one of the best listening experiences you've ever had.

      Thank you for trusting Sony with your audio needs.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Perfect fit and great sound!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these as birthday gift for our son and he loves them! Great sound and fit!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidL, Amazing! Good to know that these headphones were a perfect birthday gift for your son. We're so delighted to know he is enjoying the excellent sound quality and exceptional comfort of his new WH-1000XM5 headphones. Thank you for your purchase and for the 5-star rating! Enjoy! -Jess Sony_US