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Customer Ratings & Reviews

Your price for this item is $278.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6107 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 6,107 reviews
  • Rated 5 out of 5 stars

    the best choice for excellent performance in my st

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are excellent, proof of any distraction, they are comfortable and of great quality!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lilian, Awesome! We are so glad to hear that you are happy with your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Definitely Recommend!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are actually nose cancelling and they are very comfy and light on the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HannahM, Amazing! We're glad that you are enjoying the noise canceling, comfortable and light-weight design. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and sound good. Noise cancelling is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZachE!
      Thank you for sharing your experience with the WH-1000XM5 headphones. We are thrilled to hear that their lightweight design and excellent noise cancellation have enhanced your listening experience!

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Awesome earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good gift for birthday. Lily really likes it. Comfy and good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tanghulu,

      Thank you for the 5-star rating and we're glad to hear that you like the quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best headset to get for working out

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable lightweight headset with a clear sound great choice when working out specially when jogging or running

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinZ,
      Amazing! Glad to hear you are enjoying the comfortable fit, lightweight design, and clear sound of your new headphones. This is definitely one of the best over-the-ear headphones for working out. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling, easy on the ears. I use it at home almost everyday

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayT, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever. The noice canceling is a life saver. They're comfortable and simply amazing to wear all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marie, Great! We're pleased to hear that you like the noise canceling function and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 3 out of 5 stars

    Feel and quality not upto the mark

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have a very cheap plastic touch to it. Dows not feel premium for the price point. Could have been better but the sound quality is something that makes up for it

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello unbox2000,

      Thank you for considering Sony products.

      We sincerely appreciate your candid feedback regarding the WH-1000XM5 headphones. We’re sorry to hear that the material quality didn’t feel as premium as you expected for the price. This is not the standard we aim to deliver, and we take your concerns very seriously. We truly appreciate you pointing out both the areas where we can improve and the strengths in sound quality. Please rest assured that your feedback will be shared with our dedicated Sony team for a thorough review as we continue working to make our products even better.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Good all around headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality and it's very comfortable. Works very well on the plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elirob, We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Worth the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Very comfortable! Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeteW,

      Awesome! We're glad to hear that you like the sound quality and comfortable design of the headphones. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product!!! SONY never disappoint me. Highly recommended for music lovers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Crist20,

      Thank you for choosing Sony!

      We’re elated to hear that the WH-1000XM5 headphones continue to impress you and serve as a top choice for music lovers. Your trust in Sony and your recommendation inspire us to keep delivering exceptional audio experiences that resonate deeply with our community.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony did it again!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noice cancellation and great sound quality. Very comfortable to wear even for long periods of time. I personally prefer the folding style the xm4 has but these are still ok.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quinton, Great! We're glad that you like the noise canceling and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    SonyHeadPhones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful sound quality, comfortable to wear, not ideal for intensive workouts/ movements however I still easily wear them in the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenSera, awesome! You've made a great choice! We are thrilled to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WH-1000XM5. Thank you so much for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal headphones. Completely noise canceling. Very sleek design that fits nicely on the ears. The best headphones owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lanna,

      That's awesome! Thank you for your purchase and we're glad to hear that you like the noise canceling and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. High definition of the sound. The durability oh the battery is perfect. Make me take control of the gadget

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacquelineC, We're glad that you like the sound and batter life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    XM4 and More!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful in and out over-the-ear headphones by Sony. Love the new design after the XM4s. Exceptional listening experience in all genres of music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jjosephh, We're glad that you ae enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great investment in comfort and safety

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around happy with these headphones. I often work driving loud trucks and heavy equipment. While I need to hear alarms, horns or changes in the sound of the machinery the dull roar can become incredibly exhausting. However with these headphones I can adjust how much of the ambient noise I hear so I do not interfere with the safe operation of said equipment. I am also very pleased with the call quality and I am told that I sound much clearer when on the headphones whether or not I'm operating equipment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quentin,

      We appreciate the 5-star rating and we're glad you like the comfort, call quality and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    GREAT HEADPHONES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUCT. HIHLY RECOMMEND. BOUGHT THESE FOR MY SON FOR CHRISTMAS HE LOVES THEM. WE ONLY PURCHASE SONY PRODUCTS.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JordanP,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that the WH1000XM5 headphones made such a wonderful gift for your son. It’s truly rewarding to know that your family continues to trust Sony products, and we appreciate your strong recommendation. Your loyalty means a great deal to us as we strive to deliver quality and enjoyment for every user.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best headset I’ve ever bought. Battery life is amazing and so is sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adam, We are happy that your new Sony headphones are the best headphones yuo have ever bought. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Definitely recommend !!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for the gym, I use it daily and has the best noise cancellation to just lock in and keep all the noise out and just jam out !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, SummerP,

      Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a fantastic day! -DiegoV Sony_US