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Customer Ratings & Reviews

Your price for this item is $278.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6107 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 6,107 reviews
  • Rated 5 out of 5 stars

    Very nice.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the long battery life and sound quality, not the best fit for my larger than average head but maybe i need to wear them more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, Noah! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. Good news with headphones are the sliders which are fully adjustable so you can adjust the length of the headband and the lightweight design that provide all day comfort. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Comfortable & Quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have great sound quality and are extremely comfortable on the ears for those long haul flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KristaL, Fantastic! We're pleased to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise canceling and sound. Great bass with a little playing with the eq

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cj186, Thanks for sharing your feedback. We are glad that you like the noise canceling feature and sound quality of your Sony WH1000XM5 headphones. Thank you for trusting Sony! Vincent Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    10/10 Gift

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful headphones in both sound quality and design. Person I bought them for really loves them, she gets overstimulated in big crowds and loud environments so the noise cancellation really helps her out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DariusO, Thank you for sharing your positive review of the WH-1000XM5! We're delighted to hear that you find them beautiful in both sound quality and design. It's wonderful to know that the person you bought them for loves them and that the noise cancellation feature is particularly helpful in managing overstimulation in big crowds and loud environments. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound, a little uncomfy for big ears but overall the noise cancellation is spot on and it has great battery for bunch of hours of nonstop favorite music, I really recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sabecriss, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony retains its leadership even after 2 years!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones even after 2 years of launch - This is one of it kind where it retains the legacy and leadership even after so many competitors entered the Noise cancellation headphones market, this shows the competitive edge Sony has in this domain. I really love the way this headset sounds and voice/ mic quality is very good. That's the primary focus for my usage! I'm extremely happy with the purchase :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sudhakar, Amazing! We're glad that you are enjoying your new headphones. he WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sound quality was awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were very comfortable to wear and the sound quality was awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patri, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “The sound quality is fantastic with deep bass, crisp highs, and excellent noise cancellation that truly enhances my listening experience,”

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HilaneB, thank you so much for your fantastic review! We're thrilled to hear that you're enjoying the deep bass, crisp highs, and excellent noise cancellation of the Sony - WH1000XM5. It's great to know that it's enhancing your listening experience. Thank you for choosing Sony and enjoy the music! Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Long lasting battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, comfortable, battery life is better than I expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, AmieM!

      We’re thrilled to hear that the WH-1000XM5 is exceeding your expectations, especially with its comfort and battery life. It’s great to know the noise cancellation is hitting the mark for you!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great Comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit, also for prolonged time. Great sound and noise canceling easy to personalize using the Sony App

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SylvesterF,

      We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Best headphones you can buy in this category

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking at this one vs the apple headphones and this won for the comfort and better overall sounding. Less one star for could be a better hands down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MSreviews, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality and exceptional comfort of the headphones. It sounds like we hit the mark with the WH-1000XM5! Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable with amazing aound quality. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherS,

      We are truly heartened to learn that you are enjoying the premium comfort and amazing sound quality of your WH-1000XM5 headphones! We understand that high-fidelity audio is only half the experience, which is why we meticulously developed the "Soft Fit Leather" and lightweight headband to ensure you can stay immersed in your music for hours without any discomfort.

      Beyond the comfort, the Integrated Processor V1 works in harmony with our high-quality drivers to deliver sound that is crisp, clear, and uncompromised. Whether you are listening to a complex orchestral piece or a bass-heavy track, the precision of the audio ensures you hear every nuance exactly as the artist intended.

      We really appreciate you being part of the Sony family and recommending us so highly.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Ms. Yee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves this headphone for Christmas gift from me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JocelynL,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your grandson loves the WH-1000XM5 headphones you gifted for Christmas. It's wonderful to know our product brought joy and enhanced his listening experience during the holidays.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Overall Good, Meh Sound Stage

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product, worth it when on sale just unfortunate sound stage where sounds behind and in front sound very similar especially when gaming, though the treble is very responsive so footsteps are very audible, bass is a little muffled but still good. Music sounds amazing. Unfortunate the application to enhance bass, med and treble only works for phones. 4/5 stars overall, 3.5/5 for games

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielB!
      We are excited to hear you're enjoying your WH-1000XM5 headphones! It's great that you were able to get them on sale and that they're working so well for music.
      However, we apologize that you're not completely satisfied with the sound stage for gaming with your headphones. We understand it can be frustrating when sounds in front and behind sound similar. We also appreciate your feedback on the bass and the app's functionality.

      We do have a great Inzone H9 Gaming Headset that's specifically designed for gaming and spatial sound. We hope you'll give them a try!

      Thank you for considering Sony products and for your feedback!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used only a daily basis and they are very comfortable to wear for hours and sound great and app allows for EQ settings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelR,

      Awesome! We're glad that you are enjoying the comfort, sound quality, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise-cancelling and very comfortable. No concerns except I wish there was more water resistance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steven, Fantastic! We're delighted to hear that you like the noise canceling and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Noise Cancelling with Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation and great sound. Comfortable earphones. Very pleased with purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarveyC, Amazing! We're glad that you are enjoying the noise canceling, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing Sound Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These haedphones are the truth! They have amazing sound quality its like being in the middle of the movie, vidoe, or song you are playing. When playing a movie you can hear the ancillary background conversations on the movie. I kept thinking someone was in the room with me! The noise canceling feature is top notch, i recently took a 4 hour flight abd had a screaming baby about 4 rows behind me. I poped on my headphones, started a movie and voila no more screaming baby!! Worth every penny for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TXGirl0703,
      Thank you so much for sharing your great experience with us! We're really happy you are enjoying the amazing sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great audio and noise cancelling feature. They are also super lightweight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeslieA, We're pleased to hear that you like the lightweight design, audio and noise cancelling feature. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are a game-changer in audio technology. Sony has once again set the bar high with these headphones, delivering outstanding sound quality that is both clear and rich in detail. The noise-canceling feature is truly impressive, creating an immersive listening experience by effectively blocking out external noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GustavoQ, Thank you for the amazing review! We're thrilled to hear you like the exceptional sound quality, top-notch noise cancellation, and immersive listening experience with your new Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US