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Customer Ratings & Reviews

Your price for this item is $278.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6107 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 6,107 reviews
  • Rated 5 out of 5 stars

    good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good buy Very goood, music perfect. I love this purchase, it's fascinating

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JulioM,

      Thank you for choosing Sony!

      It brings us great joy to hear that you are enjoying your WH-1000XM5 headphones! We're thrilled that you find the music experience to be perfect. Thank you for your kind words about your purchase; we truly appreciate your feedback. Enjoy your listening experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal, loved the sound quality, my favorite thing is the battery life it is actually insane

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI ChloeH, Awesome! We're glad that you love the sound, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing sounds and comfortable.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm about 2 weekish in wearing these as my daily set. I've have the new gen airpods pro's and a fresh new pair of wf1000xm4 from sony as a replacement. After having all tried them all, these hand downs are my favorite and hard to put down once there on. Earbuds are cool when needed especially workingout but man these are just great for working from home and just lounging. Get them if you CAN!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi scum4clout, This is great! Your feedback is greatly appreciated and we're very happy to hear that you are enjoying your new headphones. Thank you for choosing Sony! Sony_US

  • Rated 5 out of 5 stars

    Better Evolution in XMS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better AI ajustment compared to the former version and more fashable disign.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Enri,

      Great! We're thrilled that you like the Auto NC Optimizer and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product for conference calls. Comfortable, excellent noise cancellation and exceptional audio quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ToddG,

      We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, noise canceling and sound quality of the TV. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value the sound quality is great and they are very easy to use and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidG, Amazing! We're thrilled to hear that you like the sound quality, comfort, and ease of use. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Really Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly love the lightweight design… The sound quality is extraordinarily great The features are top notch I highly recommend for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyS, We're glad that you love the design, features, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Perfect Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for work, I make phone calls constantly throughout the day. I compared them with Bose 700s that my co-worker tried swearing up & down was better. Of the 2, yes the Bose are better at music wuality honestly, but for phone calls… Sony all day! Perfect sound quality in and going out, and i even made a call once while vacuuming and the person on the phone with me could not hear my very loud vacuum at all!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, Great! We're thrilled to hear that you are enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHONES!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its one of the best headphones I owned. Very comfortable and the sound is outstanding. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ricardo,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit over the ear perfect and sound is amazing noice cancellation if not notch honestly dont know how theres going to inprove when it’s perfect already!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anthony,

      Very nice! We're glad to hear you like the fit and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Best headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones money can buy! Basically the noise cancelation is perfect and so is the comfort. Great for relaxing and listening to audiobooks and music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fantastic, Chantell! We are happy that you enjoying your new WH-1000XM5. We are also delighted that you are satisfied with the amazing sound quality, industry-leading noise canceling feature, comfortable fit design, and superb performance of these headphones.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you for the 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Noise canceling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is very nice, and the battery lasts a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elking We're glad that you're enjoying the sound and battery life, Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Very Good Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy on the ears and great sound. Nice travel case and very light. I like the controls that it has and the movement gesture that is built into to it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rusty,

      Thank you for choosing Sony!

      We're honored to hear that the WH-1000XM5 headphones are comfortable, deliver great sound, and offer convenient features like the travel case and gesture controls. It's wonderful to know these details enhance your listening and travel experience so positively.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Slightly bigger than the 4’s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great and the noise canceling is the best you can get of any over ear headphones right now, but they are too big for my head. I had the 4’s and they fit a little big too, but the 5’s are a good bit bigger. Because they don’t clamp tight enough and the head band is too long, they don’t seal well and pull away from my ears when I turn my head side to side. This effects the noise canceling because it won’t seal around my ears consistently. And because it doesn’t have enough clamping force, the headband puts more pressure on the top of my head and hurts after awhile. I love Sonys, but I prefer the fit of the 4’s. I don’t have an abnormally small head either!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carly, Thank you for choosing Sony. While we are glad to hear that you are happy with your new headphones, we are sorry to hear that it did not meet all of your expectations. The WH-1000XM5 is for All day comfort with an elegant design! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Crisp, clean, comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound is crisp and clean, the fit is extremely comfortable, so happy with the purchase and the price well worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jlbest, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great ! Sony XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent sound, perfect and comfortable fit. One of the best headphones you can buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FernandoC, Amazing! We're glad that you are enjoying the sound, comfortable and perfect fit. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation, also pretty comfy and long lasting battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nandez, We're glad that you like the noise canceling function, comfort, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality. The carrying case came in more handy than I thought. The battery life is actually very nice too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, We're glad that you like the sound quality, carrying case, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound very comfortable. Reminds me of Studio Headphones (Recording Studio)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HailahH,

      Awesome! It's good to know that you like the headphones and we're happy that you like the sound quality. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing these headphones are so comfortable and last so long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Halima, Thank you for the positive review! We're glad you like the comfortable fit and excellent battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US