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Customer Ratings & Reviews

Your price for this item is $278.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6108 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 6,108 reviews
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Love the bass. Sound cancellation is great too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hikikomori, Awesome! We're glad that you like the audio quality and noise canceling function. Thank you for your feedback and for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and battery life. A little heavy but well built. Would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KyleR!
      Thank you for your feedback! We are delighted to hear that you're enjoying the sound quality and battery life of your WH-1000XM5 headphones.

      These headphones offer up to 30 hours of battery life with noise cancellation activated and a quick 3-minute charge provides up to 3 hours of playback.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    !!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise canceling! They fit nice and snug as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasmineH, Awesome! We're glad that you like the sound, noise canceling, and fit. Thank you for choosing Sony Sony_US

  • Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. They sound better than my older pair of Bose headphones. Just wish they made them with a better material around the ear that had moisture wicking material. I use them when I mow and I tend to sweat and they slide off at times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eddybhar, We are really delighted to hear you love the incredible sound quality of your these headphones. We value your opinion and we will forward your feedback about the material to the relevant team for consideration and future improvements. Thanks for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Very good

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Half the price of the airpods max and very similar. Lightweight and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fronk, perfect! We're glad you like the build quality and comfort of our industry-industry leading noise canceling headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise reduction. Very comfortable on the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greeneyemic, Amazing! We're delighted to hear that you are enjoying the sound, noise canceling, and comfortable on the ears. Your feedback is greatly appreciated and we thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Five star

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son‘s birthday and he loves them! Light weight, streamline and the sound is amazing! Definitely worth the money!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greatheadphones, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Sony headphones. Great sound and fit! No regrets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mogie66, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony XM5 > Airpods Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! These are just the right headphones for University. Sony's traveling case is slim but very protective. The noise cancelation on these headphones isis out of this world!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherClod, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality and sound cancellation and the best battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoelH, We're glad to hear that you are enjoying the audio quality, noise canceling, and battery life of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great and it comfortably and the sound quality is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Junior, Amazing! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Sounds great

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the soft fit, the cushions and the sound of thr headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicoleBuys Great! We're glad that you like the fit and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones.....the noise cancelling is fantastic and they are light and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveW, Great! We're pleased to hear that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect noise cancelling headphones! Worth the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your fantastic feedback, QR315! We're thrilled to hear that you're enjoying your WH-1000XM5 headphones and that the noise cancelling performance has exceeded your expectations. Delivering top-tier noise cancellation and premium sound quality is our priority, and it's great to know you feel they're worth the investment. If you ever want to explore more features or have any questions, our team is always here to help.

      Thanks again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Best headset I have owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very confortable easy to connect and the noise cancelation is very useful. Awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ma01, We're glad that you like the noise canceling function, comfort, and ease of connection. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best quality headset, for the price, that I have ever purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KurtL,

      We are ecstatic to learn that these are the best quality headphones you have ever purchased for the price! Delivering top-tier audio performance and value is what we strive for, and we are thrilled that you are so happy with your choice.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Very light and high quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Incredibly light. I own the XM2's and got this new model for my wife. Quite nicer than the old model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, thank you for your positive feedback about the WH1000XM5 headphones!

      We're thrilled to hear that you and your wife are enjoying the WH-1000XM5 headphones. We appreciate your kind words about their lightweight design and the improvements over the XM2 model. Your satisfaction is our top priority!

      Thank you for choosing Sony!

      Gus Sony_US

  • Rated 5 out of 5 stars

    Best Pair of Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly the best pair of headphones I've ever owned. The audio quality is incredible and the call quality is quite impressive too according to my colleagues who've noticed. I love the feature that connects to multiple devices and is able to switch between the two. The noise cancelling is very impressive and make these an all around great everyday pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonah, Awesome! We're thrilled to hear that you are enjoying the audio, call quality, noise canceling, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re really great and help block out the noise around

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, RaeT!

      We are so happy to hear that your WH-1000XM5 headphones are doing a great job of blocking out the world around you! With two processors controlling eight microphones, we designed these to provide our best noise canceling yet, especially for high-frequency sounds. It’s wonderful to know they are helping you find some peace and quiet!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Upgrade from the Beats Studio 3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an upgrade to my Beats Studio 3. Upon listening to these for the first time, I was impressed with the ANC performance, sound, and build quality which is all a step above the Beats. The only negative I can think of is how the case is larger than the Beats' case but other than that it is perfect. I also enjoyed the Sony app and all the features it offered.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark, Excellent choice! We're also glad that you like the noise canceling, sound quality, build, use of Headphones Connect app and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US