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Customer Ratings & Reviews

Your price for this item is $278.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6103 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 6,103 reviews
  • Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and amazing battery life! Love that i can edit sound settings with the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback on the WH-1000XM5, Jayvans! We are really happy to hear that you're enjoying the impressive sound quality and long battery life that this model offers.

      The WH-1000XM5 headphones are designed with a newly developed 30mm driver and support for DSEE Extreme and Hi-Res audio, ensuring that you experience superior audio clarity and depth.

      It's great that you find the app helpful for adjusting sound settings. The Headphones Connect app indeed allows for significant customization, including EQ settings and noise-cancellation features, to tailor your listening experience to your preferences. Plus, with features like Speak to Chat which pauses your music when you start talking and the automatic ambient sound control, these headphones are crafted for enhanced usability and comfort in various environments.

      If you have any specific settings or features you love using, we would love to hear more about them! Thanks again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great, premium product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. The speech mode by covering the ear is incredible. Very comfortable, great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stephen,

      Thanks for the 5-star rating! That's what we love to hear, enjoy every note, every beat and every moment with your WH1000XM5 Headphones and its great batterie life. We're glad you're enjoying its comfortability and built-in features.
      Thanks for choosing Sony. -Aldair Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched over from beat studios and the difference is extremely noticeable. Crisp and clear sound and extremely easy setup. Amazing battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimmyP, Congratulations on your upgrade! We are thrilled to learn that the crisp and clear sound, easy setup, and long-lasting battery life of your Sony XM5 headphones have significantly enhanced your listening experience. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Buy them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the settings take some getting used to but these are great headphones. I literally spent part of my flight sleeping comfortably without music playing because of how good the noise cancelling is. Can wear for hours with glasses and battery life is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oprah, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality headphones, Bluetooth and keeps a good charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlosP,

      It's good to hear you're enjoying the nice quality of your WH-1000XM5 headphones! We're pleased to know the Bluetooth connectivity and long-lasting charge are serving you well. Thanks for choosing Sony.
      -Eliab Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great quality

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    Best Buy Employee
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these headphone for studying. The noise cancellation on them is amazing and the customizable features and buttonless gestures are so cool. However, if you are looking to get these for the gym, I would stray away because these aren’t meant for that and I dont think they are water resistant. They also dont fold so they aren’t too portable, but they did come with a case and everything is high quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBYBUYER, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Exceptionally clear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall excellent headphones. The connectivity doest alway work first try, the talk to speak option could use refining and I find the overall sound isn't as warm as I'd like but it does excel at producing clear tones. They have great battery life and the noise canceling is the best ive seen, better than my the bose qc45 headpones i previously had. Overall I'm happy with the purchase and find them better than my previously headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DD78,

      Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you appreciate the battery life and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones, noise canceling, soft fit and long battery life. Worth buying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TAT1 Great! We're glad that you like the noise canceling, soft fit and long battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing technology

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is alot of features one can use to improve their sound experience. Very comfortable. Very responsive as in speak to chat features. It detects your voice and stops the music allowing you to communicate with others and once you arent speaking anymore you csn go back to enjoying content. Very nice and i recommend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kartier,
      Wow! Thanks for your amazing review and for your recommendation. We're glad that you are pleased with the sound quality, comfortability and appreciate the speak to chat feature of our WH1000XM5. Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, lightweight and great fit

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JesseB, Thanks for your feedback. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    10/10 Headphones.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, feels very light and can wear it for a long period of time without it feeling uncomfortable. Noise cancellation is outstanding. Definitely recommend to purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicoleH, We're happy to hear that you like the WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise Cancelling, Sound Quality 30h Batt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are by far, the best noise cancellation in the world. The active feature continually adjusts the environment and dials in the cancelling. My ears are in heaven. Use on the airplane, and it's 30hr battery make international travel so comfortable. My last set of Sony NC headphones lasted over 10 years and are still going. DONT THINK ABOUT IT...BUY THESE oh...the sound AMAZING. Also, if the battery ever dies...they STILL WORK as wired headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AceJones123, Amazing! We're glad that you are enjoying the noise canceling function, features, battery life, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Over The Ears Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony over the ears headphones are great! Good price and awesome sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Realtalk,

      We are thrilled to hear that you're loving the clear sound and great value of your new WH-1000XM5 headphones! It’s wonderful to know that the audio quality is hitting the mark for you at every volume level, and we're glad you were able to take advantage of such a great price. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    bessttttt headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever used. They are comfy, sleek, and very much noise cancelling. I put them on sometimes even without music just to block out noise and they are perfect. Not to mention the sound. The sound on these is heaven, it amplifies the noise in a way no other headphones can compare. It’s 100% worth the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amp311, great! We're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Clarity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a nice pair of over the ear headphones when these caught my eye. I think apart from the sound quality, the design is a nice form and not too bulky. As soon as I put them on the first time, the first thing was the bass response. Overall sound is tight, punchy and articulate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Eybosspls, We are happy that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for choosing Sony! Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Epic sound, comfort and build quality. Hard to travel with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexanderM, Amazing! We're glad that you like the sound, comfort, and build quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Nice sound quality, good battery.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for flying, but now using them at the desk when working a lot. Battery life is great, Type C charging is a big plus, App for Android works 100% of the time, and have had not issues switching audio from a laptop, Desktop and phone! Noise canceling is great hear almost no plane noise, and the audio still sounds great. Placing a hand over the right ear will turn on ambient sound, thought that was lame but turns out to be very nice to have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdamJ, Great! It's good to hear that you are enjoying the battery life, noise canceling function, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Good Headphones - curious on new model differences

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife for Mother’s Day - she uses them everyday for hours on end. It’s been a few months and no abnormal wear and battery life still seems good. They feel on the flimsier side of headphones but I think it was intentional. I have no concerns of them breaking. She uses an IPhone and has no issues using any of the feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BenjaminL,

      Thank you for choosing Sony!

      We're delighted to hear your wife is enjoying the WH-1000XM5 headphones daily! It's great that they've performed well with impressive battery life and durability. We appreciate your feedback on their lightweight design and ease of use with her iPhone. Enjoy the music!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony xm5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is long anc is good and transparency aswell

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Emaneltorres!

      We’re so glad to hear that you’re enjoying the long battery life and the performance of both the noise canceling and transparency modes on your WH-1000XM5! We designed these to be the ultimate versatile headphones for any environment, so it's great to know those features are hitting the mark for you.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Worth it...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this price you'd expect to get a certain level of sound quality and these Sony's deliver. Battery life comfort user friendly in every aspect. Best of all is the sound. The detail is incredible no booming bass or mind numbing highs. Crisp detailed sound best describes these things. Give them a listen you won't regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChuckB, we're glad you are enjoying our industry-leading noise canceling headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US