Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $278.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6103 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 6,103 reviews
  • Rated 5 out of 5 stars

    Incredible purchase.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling with these is absolutely incredible. I cannot hear anything when I am listening to music, even when on a mower or in a loud environment. Only issue that I have had is when it self switches between noise canceling and ambient, sometimes it gets confused by the wind if I am outside. But inside I have had 0 issues with that. Sound is very customizable as well. Seem very durable so far as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KoreyP,
      Thank you for taking the time to share your experience with the WH-1000XM5 headphones! We're thrilled to hear that the noise-cancelling feature has exceeded your expectations. Your feedback regarding the switching between noise cancelling and ambient modes is invaluable to us and we appreciate you bringing it to our attention. We're glad to know that you've found the sound customization options to your liking and that you're pleased with the durability of the headphones. Enjoy your music!

      Thanks for choosing Sony!
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    One of my favorites

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound!! They’re so lightweight and cushioned too. The battery life is also so good. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DuGrey,

      It is truly wonderful to know that you love the sound of your WH-1000XM5 headphones! We're thrilled that you find them so lightweight and cushioned, and that the long battery life earns a 10/10 rating. Thank you for the excellent feedback and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Worth the leap of faith

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great low end. ANC works great, especially on flights. Good battery life. Charges using USB-C cable. Much better than my old BeatsStudio Wireless or Powerbeats Pro (still best for work calls). So glad I took the leap of faith over Bose. Bose can claim top ANC but I'd rather have better sound with very good ANC and enjoy music and movies wearing a smile on the plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WDWDuncan, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best Choice of Noise Cancelling Headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “I’ve been using the Sony WH-1000XM5 for a while now, and they’re honestly some of the best headphones I’ve tried. The noise cancellation is incredibly effective, and the sound is really rich and detailed.”

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QueencelynM,

      Thank you for sharing your experience! We're so glad to hear that you're enjoying your WH-1000XM5 headphones. It's fantastic to know that you find the noise cancellation to be incredibly effective and the sound quality to be rich and detailed. We're proud to create products that deliver on those key features.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    The boss

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound, great App, love the design Nice Fit, Loveit

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kingdede, Amazing! We're thrilled to hear you love the design, great sound, excellent fit, and app of your Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are Worth getting because it has so many functions with it they have noise, cancellation and Speak to talk and ambient sound. Also, this is good for the gym because it stays on your head and it’s just on any type of head size.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi XavierP Awesome! We're pleased to hear that you're enjoying the audio and features of your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and ANC. Fits comfortably. Bluetooth range is very far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    There really good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these, the price is a bit hard to get behind but they are the best pair of headphones that I have wver owned. Great noise cancelation, the ambient noise is wonderful and they feel amazing to wear for long periods due to the vegan leather. I would highly recvomwnd execpt for thr fact that they have oittle to no sweat/water resistance so do be careful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerpySlurpy602,

      Thank you for the 5-star rating and we're glad to hear that you love the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Set to have To Listen With On T V For Great Sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrhenryclayL,
      Thanks for your feedback!
      It is truly wonderful to know that you are having such a great time using these WH-1000XM5 to listen to your TV.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Amazing working out headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and does not slip when working out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Megaman,


      It’s rewarding to hear you're loving the XM5 headphones! We're so happy to hear the design and amazing sound quality make them perfect for working out! We hope you have amazing moments with them.
      Thank you for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best full size headphones I have ever used. Clarityis outstanding. Sounds from bass to mids to treble is amazing. Connectivity extremely simple. Easy too use noise cancelling wear them all the time. I like that all I have to do is touch the side when I want to hear whats around me and as soon as i stop touching it like magic back to blocking out the world.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, NicoleC,

      Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Satisfied

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it said for myself enjoy them so much quality sound watching movies shows listening to music. This headset completes the entertainment experience. I enjoyed them so much, but I gave my son a pair for his birthday. He loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FranciscoB!
      Thank you for sharing your experience with the Sony WH-1000XM5 headphones. We are thrilled to hear that both you and your son are enjoying them for movies, shows and music.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones! Best quality headphones I’ve ever had. Optimal Battery life, quality sound, amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wonderful

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound and very comfortable and the battery lasts a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lifshenco, we're glad you like the sound quality and battery of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy and great sound quality. I wish they could be adjusted to be a bit smaller but that’s just a preference

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello mork, Fantastic! We're truly delighted to hear that you're enjoying the exceptional sound quality and comfortable fit of your WH-1000XM5 headphones! Your feedback regarding their design is greatly appreciated. Thank you for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Not sure it's worth the upgrade, but still good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second purchase of the Sony WH-1000 headphones. I bought the XM4 and really like them, so took the plunge for the upgrade. I'm not sure I see a big difference in the new one, but it still sounds great. Maybe a little lighter than the XM4. If you like top-notch headphones, these will definitelu fit the bill.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grabes,

      Thank you for the purchase and 5-star rating! The main features of the WH1000XM5 are
      Industry-leading noise canceling, crystal clear hands-free calling; up to 30 Hours of playback with ANC on; Ultra-comfortable, Lightweight design with soft fit leather; multipoint Connection, redesigned collapsible case. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I didnt give it a full five was because of the sony app you need to download to change a few things on your headphones. An example of this would be the speech detection, I woul talk and audio would cut off, so overall you could talk and listen at the same time. Unless of course you changed it in the app. Nonetheless its a great product, amazing audio and are comfortable around the ear!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gaby,
      Thank you for purchasing our Sony WH1000XM5 and for sharing your feedback. This will help us improve our future product. We're glad that you like the quality of our XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great sound quality and comfort

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and super comfortable for over-the-ear headphones. I wish they made cooking earpieces for them on release, that’s the only thing I would change. I use these to study in order to focus, and they’re comfortable enough to walk with outside as well. So far the connectivity seems pretty seamless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shawn, Awesome! We're glad that you are enjoying the sound quality, comfort, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Top choice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation. Great sound fidelity overall

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GuilhermeP,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the WH1000XM5 headphones' noise cancellation and sound fidelity. It means a lot to us that the quality of our technology enhances your listening experience. Your positive feedback inspires us to keep delivering products that bring both innovation and enjoyment.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Worth the wait, money and the hype! Get these!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding. I've had, and consequently compared these Headphones to the Bowers and Wilkins PX7's, the older Sony 1000MX3's and Jabra Elite 85t's and the Sony's Noice Cancelling is superfluous. No question. The deep bass, the rich treble/highs makes listening to everything from 2Pac to Enya, to Nelly a choice experience. The phone/bluetooth quality is outstanding. I refuse to take a call on any other headset that I own than these Sony WH-1000MX5's!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LogitechDarkFieldFan, we're glad you are enjoying our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US