Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great Audio and Noise Cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is phenomenal with regards to sound and noise cancellation. For the noise cancellation, ensure they've sealed well around your ears, otherwise it's not good as some other reviewers have noted. Overall the comfort is pretty good minus the top headband. With the new narrow design it concentrates the pressure, which I find rather uncomfortable, especially after long use. I would definitely recommend trying the fit before buying. Given there isn't a star rating for comfort and fit, I'd give that 3 stars due to the issues highlighted above.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for your review.
While we are thrilled that you are satisfied with the amazing noise canceling and incredible sound quality of our WH-1000XM5, we are really sorry if you find the top headband of these headphones uncomfortable- especially when wearing for a long period of time. The WH-1000XM5 are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You may try adjusting the headband slider so that they cover your ears and have more personalized comfort. You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I understand that this may not fully resolve your issue. If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following so we can best assist you:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
We truly appreciate you and your input, and thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Great value
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I've had them now for a few months and I have no complaints. Sound is very good and has many cool features.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, DavidP!
We're thrilled that you love your WH-1000XM5! It's fantastic that you've been enjoying them for a few months now with no complaints.
Knowing that you find the sound quality very good and are enjoying the many cool features makes us proud. We design these headphones to deliver a truly premium experience.
Thanks so much for sharing your positive feedback!
Best regards,
Gus,
Sony Social Media Team
Worth every penny!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I have ever owned. They are totally worth the cost. They fit comfortably over my ears and don’t press in a way the other ones do, which caused ear pain and headaches.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickiD,
Thanks for the 5-star review! We're so glad to hear that you feel the WH-1000XM5 headphones are the best you've ever owned and that you find them so comfortable. The design of these headphones was a key focus, and it’s great to know that it's preventing the ear pain and headaches you experienced with other headphones. The newly developed "Soft fit leather" ear pads and a streamlined, noiseless design were specifically engineered to reduce pressure and fit snugly around the head, ensuring you can wear them comfortably all day long.
Thanks for choosing Sony, have a nice day!
DiegoV
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight with crisp sound heavy bass and mind-blowing noise cancelation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ENTL, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound and feel amazing. They help me immerse myself into anything i listen to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamuel, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Not ideal gym headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! However if you are planning to use them for the gym I would go for another option as these slide off very easily. At least for me they slide off with no effort when laying down on the bench. However, they are great for running, super lightweight and amazing noise cancelling feature! The Sony headphone app is super easy to navigate as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angelica, Great! We're glad that you like the noise canceling and ease of using the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I have ever bought. After asking around and trying another major competitor I settled on them. The sound quality is as you’d expect from higher end headphones from Sony, very good. I love the deeper end of the sound. I use them when I work outside because I love the noise canceling. It removes at least half the noise from the lawnmower. I was told they wouldn’t work well with my Xbox because the dialogue would be off. That is wrong. I use them every day and never notice any dialogue or other sounds being “off”. It was well worth what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricM,
That's fantastic to hear! We're thrilled that you're so happy with your WH-1000XM5 headphones and that they've exceeded your expectations, especially with the sound quality, bass, and noise canceling. We designed them to provide a premium listening experience, and it's great to know they're delivering for you, even during outdoor work. It's also great to hear your positive experience using them with your Xbox.
Thanks for choosing Sony.
Best regards,
Eliab
Best headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sound, comfort, and battery life are top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DTINC Awesome! We're glad that you are enjoying the sound, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Maybe little expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great , fit is loose and feels heavy to my ears, may be it’s just me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmmadN,
We are sorry to hear that the fit of your WH-1000XM5 feels loose and heavy. To ensure a more secure feel, we recommend extending the sliders fully before putting them on and then adjusting them until the headband rests softly on the top of your head, which helps distribute the weight more evenly and stabilizes the earcups. Since these headphones feature a "soft-fit" leather and a lightweight design, finding that specific "sweet spot" with the slider length is key to preventing them from shifting while you move.
Thanks for choosing Sony.
Best regards, Eliab
BEST NOISE CANCELING
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY LOVE THESE HEADPHONES!!! They don’t squeeze or hurt after wearing them for a long time and they’re comfortable. It fits around my ears just fine and it’s great for the gym and airport.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaeLe, Great! Thank you for the kind words and we’re glad you are enjoying your new headphones! Thank you for choosing Sony! Regards, Erin
Best noise cancelling technology available
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Noise cancelling is amazing. I had the M3's, which were exceptional, and these are a step above. The sound quality is very true to the music. They do not give over harsh base like some other headphones so if that is what you want these aren't the ones for you. Bluetooth connection is easy and dependable. Great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 808Hiphotog,
Thank you for your positive feedback on the WH-1000XM5 headphones! We're thrilled that you're enjoying the noise-cancelling features and sound quality. It's great to know that the Bluetooth connection has been reliable for you. Thank you for choosing Sony and enjoy your WH-1000XM5 experience!
Best regards,
-Fred
Super comfortable!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had them for a few days but they’re extremely comfortable to wear. Wouldn’t recommend for high intensity workouts but great for lounging, light walks, and car rides! Love the features it has like noice cancellation and being able to turn it temporarily transparent while holding your palm to the right ear piece!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rothchild, Great choice! We're also glad that you are enjoying the features of your new headphones and comfortable to wear. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
XM5s the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in comfort and ANC is not too overwhelming compared to other brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey UlyssesB, thank you for your positive feedback on the Sony WH-1000XM5 headphones.
We're delighted to hear that you find them the best in comfort and that the Active Noise Cancellation (ANC) fulfills your requirements without being overwhelming compared to other brands.
The WH-1000XM5 has been designed with user comfort in mind, featuring soft-fit leather ear cups and a lightweight construction. Additionally, our ANC technology aims to provide a balanced reduction of ambient noise across various environments without causing discomfort, a feature that users have found beneficial.
We appreciate your support and are glad to know that our focus on enhancing comfort and refining our ANC technology has positively impacted your experience.
Thank you for choosing Sony.
Gus
Sony-WH1000XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are a nice upgrade from my older version 1000X earphones. Comfortable to wear. Using them also with my iPhone to make calls and the mic quality seems very good. Happy I bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Scooterh,
Thank you for your fantastic review! We are so glad to hear that you love your new Sony headphones and that you're enjoying them as a great upgrade.
The Integrated Processor V1 is a key part of the new system that allows for crystal-clear call quality. This powerful processor works with four beamforming microphones and a bone conduction sensor to pick up your voice clearly, ensuring you are heard without any background noise.
Thanks for choosing Sony, and have a beautiful day!
DiegoV
High quality headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and battery life. I can't make a comparison, but for the money and the quality, this makes it seem so much better than the Apple Airpods Max. Probably comparable to a Bose QC. Only downside is the app and how to use it effectively with your phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyloRen, Awesome! We're glad that you are enjoying the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
wow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is absolutely exceptional. Crisp highs, rich mids, and powerful, thumping bass make every song a journey into sonic perfection. Whether I'm enjoying my favorite tracks, watching a movie, or even taking phone calls, the audio quality is consistently outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katt, thank you for your input. We're also glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great noise canceling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling headphones are absolutely amazing. The microphone is very good as well as the comfort and app capabilities. However, the sound quality is lower. They are also quite large and need a big box.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user,
Thank you for the purchase! We're glad to hear that you like the noise canceling, microphone and comfortable design of the headphones. Thank you for choosing Sony!
-David
Nice
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling, light-weight, comfortable and plush pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yeet, We're glad that you are enjoying the noise canceling function, light-weight, comfortable, and the plush pads. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing battery, impressive range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality 4/5 Comfort 4/5 Battery life 5/5 Noise cancelling 5/5 Headset controls 3.5/5 Connectivity 5/5 NOW based on the price this is about what i expected, but what really impressed me was the battery life and the charging time. I use this headset 4-7 hours a day on weekdays and 13 hours a day on weekends. Only have had to charge the headset up every four to six days. And the charge speed is incredible. Battery was at 10%, plugged it in went to get groceries, got back to a full charge. Lastly the range is insane. I was able to hear my discord chat the entire time i walked from my room to my car and thats at least a 600 foot distance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soarinsen, Awesome! We're delighted to hear that you are enjoying the sound, comfort, battery life, controls, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The best noise cancelation!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from XM3, these are far better in noise cancelation. And it's still super comfy for long-duration periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DLC761, Fantastic! We're thrilled to hear that you find the WH-1000XM5 headphones to be a significant improvement in noise cancellation compared to the XM3. It's great to know that they remain super comfortable for long-duration use. Thanks for choosing Sony! -Sam